GetaroomReviews 6,370

This company is a scam... I needed to make a change to my reservation. They take my call, there is zero professionalism ( you can hear a party like goings on in the background). They say they will put me through to sales'... I am on hold & then disconnected. This happened 3 times before I realized it never will happen:(
I thought I was booking with the Hotel directly as I was on the hotel website!
After sending an email, the reply - is we are not able to make any change once booked! Why didn't they say so in the first place!
Terrible...

Made a reservation using FindHotel and was charged to my credit card the full amount. When I got the hotel, the reservation was there, but not the payment, so I had to pay again if I wanted the room. Sent several emails and the respond was 'we are sorry for the inconvenience please give us a call' the number is a 800 I can not access from here. So far I have room because I repaid it, the money I paid in advanced don't know if Will be returned and the worst Is the feeling of being in an extrenger country and have no warranty of a room or somebody to give assistance.

This service charged me $200 son odd dollars more than if I call the hotel direct. They never told me that my hotel was Not a place for short stay! If you stay less than 7 days there is no house keeping to your room. And if after 5 you need pillows, blankets or a cleaning your out of luck! You have to return your wet dirty towels downstairs to main desk for clean ones. Our room keys didn't work 2 days straight so far. 2 days left. Getaroom doesn't inform you of any of this. Also was promised by agent that we would have 2 rooms next to each other with 2 queen and a sofa bed! Hotel has no sofa beds! So people had to sleep on the floor! No extra blankets or pillows available! Hallways old looking and needs a paint job. Not happy! At all! When told front desk all my concerns I was told not their problem, they didn't book my reservation... the Agency is hired by them therefore is a reflection of them. Called back getaroom for 2 days and cause they are in Philippines they are 12 hours ahead a manager never calls you back when your awake! I got scammed for sure! No one takes responsibility

They lieI mistakenly called them trying to reach the Omni. I asked for an early checking. They went as far as to say that the supervisor approved the early check in. I get this confirmation that was not from the Omni. I call the Omni to confirm the guaranteed early checkin to find out that the Omni does not guarantee early Check in! I calledpissed as I should have been maybe 10 minutes later to be told that in order to get a refund for the reservation I made on the 27th, I needed to cancel by the 25th! They canceled the reservation and think that they are keeping the entire fee + hotel room cost. I've contacted Chase who has promised to investigate this and I'm contacting Omni headquarters. They are not lying to me and keeping my money. Just plain wrong.

Was trying to book a room in West Springfield for the Equine Affaire. Went to the hotel website (or so I thought) but ended up booking with GetARoom. While the room rate was correct ($167.17/night) they added a Recovery Charge/Service Fee of $212.99 that was NOT obvious. Of course the room reservation was a pre-pay non-refundable, so I have apparently little recourse, but be warned. READ EVERYTHING! Will warn EVERYONE against using this site

After my initial experience with getaroom.com I was very frustrated. I wrote a review on sitejabber and was immediately contacted by someone from the Customer Relations Team. They gathered details to understand my situation and were able to resolve my problem immediately. I was assured they would review the past interactions I had with getaroom.com and pass on any information that would help improve the customer experience. I appreciate the quick resolution to my problem.

I needed to book a room at a hotel my family was also staying at, but they didn't use the booking site as myself, I got a much better deal for the same room they had - and they paid over 20 dollars more. I wanted to see if they could get me on the same floor as my family - and not only did they arrange for me to be on the same floor - they were able to put my room right next to them. They were very helpful. I was concerned my family's room might get downgraded because they paid more money for their room, but turns out they booked the same exact room type as mine - they just paid more than I did. The agent who helped me was very nice and had it done in a matter of minutes. I was very pleased, because my family booked their room in haste because it was a wake/funeral. I looked for a better deal on mine. Very happy.

As with so many other reviews I have read... I thought I was speaking with a Hilton representative when I made the reservations. They representative did not announce the company name upon answering the phone. I was given a room rate. Said the credit card would be charged for room and taxes. Come to find out they also added additional fees that were never disclosed. How do we as customers get this deceptive business to stop taking advantage of unsuspecting customers. I also alerted Hilton and the are now investigating.