GetaroomReviews 6,370

When I thought I was at the Hyatt web site booking directly with the hotel, I was actually at GetARoom.com or one of their partner sites (URLs) that I could not distinguish from Hyatt. Then, it showed a room rate ($132.05) without showing tax and services fees and I had to enter my credit card info next and confirm it before being shown the total charge ($198.80) that included the normal hotel tax (under $18) plus another $48 in fees for them totaling $66.75. That $66.75 and the total of $198.80 was only shown to me after I confirmed. They were not cooperative when I called up to cancel and told me it was non-refundable and nothing they could do. After I filed bad reviews I got a very nice call from their customer service people who refunded me the $198.80 and claiming that the bad stuff was the fault of one of their partners.

I ordered my reservation at 7:30 pm. I made it to the hotel at 8:15 pm the same day and the reservation wasn't showing. After phone contact with a rep from 8:20 to 9:34 there was still no reservation showing at the hotel. She repeatedly asked me to wait longer for the reservation to come through, and after driving 8 hours and needing to get up early the next morning I wasn't going to inconvenience myself any further, so we decided to request a refund through a customer care ticket number and I ended up getting a room directly through the hotel on my own. The following morning I checked back with the front desk to see if the reservation ever showed up, and the rep said she had never received it. The charge that was placed on my card for $68.33 has been disputed. If they don't refund me, I'll let my credit card provider handle the scamming frauds.

I inadvertently book a reservation on this site, as the website appeared to be of a hotel chain I use. I immediately contacted their cancellation number and verbally told the woman who answered that I was cancelling. She assured me the reservation would be cancelled, but due to a "slow system" it would take time. I later realized that the reservation was not cancelled and they had charged my credit card.
After a series of email with their Customer Service (ha), an employee offered a refund (June 4,2019) which I accepted. But they did not honor their promise. They are not to be trusted.

I tried to cancel a reservation over a week ahead because my car was hit and have no car to go there and getaroom lied and said if Hampton Inn says they will give a refund they will do it. I contacted Hampton Inn and said they were lying and ripping me off. All charged a ridiculous non existent recovery fee for housekeeping and linens. I fully intend to notify Hampton corporate and let them know this website is ruining there reputation.

I called the phone number listed on the direct hotel webpage in order to make the reservations for a friend of my brothers that was arriving in town late that evening. At no time was I advised that I was dealing with Getaroom.com. The reason why I was calling in my reservations directly and not booking online is because I live locally and I wanted the best rate possible at Fairfield Inn by Marriott in Laguna Hills California.

When the guest showed up at the hotel reception they had no record of her reservations. After insisting that there was a reservation the clerk quoted a rate of $129 a night, which is the proper hotel rate, while getaroom.com was charging $201 per night plus other outrageous service fees. At this point we had been told that there would be a confirmation email which we never received. Miraculously two days after we reported the rip off scam we got an email confirmation from Getaroom.com. This email confirmation had never arrived before. Apparently Getaroom.com has the ability to backdate emails in order to scam their customers a little better.

We also never received a breakdown of what the charges were going to be. This miracle email did have a breakdown of charges since we had mentioned the lack of proper documentation.

The initial reservation was made for four nights (August 5th thru August 9,2019) yet upon check-in we told the clerk that the guest would probably check out the following day. Indeed, the guest checked out August 6th 2019. Total stay - only 1 night, not 4.

The clerk at the front desk refused to close out the bill after one night but instead insisted that we hang onto the key to that room for the four nights so they could rip us off for $1018. 15. This is absurd as there was no guest in that room any of the additional nights. I have no problem paying for the night that my guest was there but, I do have a problem having to pay for an additional three nights for a guest that was not taking up a room at the hotel. Getaroom.com refuses to charge me just one night as well as the hotel acts like they cannot close out my bill until Friday August 9,2019 which makes my bill in the amount of $1081. 15. At this very moment I am being ripped off and paying for a room that no one is using.

Another important point is that upon registration the hotel clerk never asked for any ID whatsoever or verification of credit card or any important document as the scam had already been processed.

I am editing my original review to share that the issue was resolved in a positive way. I received a call from Getaroom and was able to cancel my reservation and receive a refund. I still recommend that Getaroom communicate in a more transparent way to avoid these situations

I was deceived on Monday by get a room thinking that I was booking directly. I called 30 min after I realized what had happened and since than have spoken to them 4 times and I am still not able to get the cancellation. I have called the hotel and they do not have my reservation. The reply I keep getting is that they have sent an email and are waiting for a response and that the hotel will have my reservation 72 hours before my arrival, which is insane because I am not going to go all the way to Venice and risk not having a room

I booked a room for two night. I called later to simply extend my stay by one night and it turned into a whole, complex thing. It turns out the rep (who was very hard to understand) had to book a whole separate reservation just to simply add one day. I mentioned that I wanted to avoid having to check out one day and check back in the same day (check out time is 10:00 a.m. and check-in time is 3:00 p.m.). After some discussion, she told me that it would indicate on the reservation that the reservation continues for another two days. Unfortunately, when I received the reservation there was nothing written on there that there is another reservation related to the same stay. Then I called the hotel itself and they couldn't do anything because it was "booked through a third-party." This is for a wedding and I called the reservation number on the weeding website, thinking it would be a Hilton. Had no idea I was even using a third-party at the beginning. Next time you make a reservation, make sure you understand who you are talking to before you begin.

Update to review: I appreciate the call back from the customer service person, Carrie. She was able to refund the majority of the fees, making the cost of the room closer to what I would have paid reserving directly through hotel. Thank you.

Would give negative stars if possible! I thought I was booking a room through Doubletree website directly. They did a great job making their website look like it was doubletree. I only discovered it wasn't Doubletree after I submitted my card info and saw the fees that weren't previously disclosed. Then found out that it was non-refundable and I couldn't cancel the reservation even though it was only a few minutes after I made the reservation and my stay was two weeks away! VERY DECEPTIVE!