Emily Z.

I needed to book a room at a hotel my family was also staying at, but they didn't use the booking site as myself, I got a much better deal for the same room they had - and they paid over 20 dollars more. I wanted to see if they could get me on the same floor as my family - and not only did they arrange for me to be on the same floor - they were able to put my room right next to them. They were very helpful. I was concerned my family's room might get downgraded because they paid more money for their room, but turns out they booked the same exact room type as mine - they just paid more than I did. The agent who helped me was very nice and had it done in a matter of minutes. I was very pleased, because my family booked their room in haste because it was a wake/funeral. I looked for a better deal on mine. Very happy.