Getaroom

Get A Room handle my poor experience promptly by issuing me a 25% credit for the problems with my reservation. Thank-you.

People handling the bookings were good and helpful but:
1) Both calls had a lot of background noise - like the were in a big room with lots of people doing phone work on headsets.
2)When checked in hotel had no record of my booking through Get A Room or that payment have already been made to you.
3) Could have booked the room for $70 cheaper if I had gone directly to hotel.

Several days ago, I booked a hotel through getaroom by way of kayak. Today, I received notice that the credit card I had used (which has not been used for anything else) had been compromised. I also found it odd that the credit card was immediately charged after booking. This website is a complete scam, I highly recommend you avoid using them at all costs.

This site is a total rip off! They make their site to look like you are booking on the hotel website. My wife booked a room and immediately canceled after I told her that she booked on getaroom.com. We have called and called and we just keep getting put on forget (Hold). They always say less than 2 minutes. They refuse to issue a refund and hide behind their "policy". I would rate them a 0 if could. I called the hotel direct being we are diamond members of Hilton and they are investigating this company and their practices.

Website says they follow hotels cancellation policy but then they tell you its non refundable. Room was supposed to be $75 a night for two nights. $150, right? They charged me over $350 dollars! $115 dollars a night for "taxes and fees". These people are crooks!

In my 75+ years on Earth, I have never before encountered such a devious, deceptive, despicable, dishonest company. As but one example, I was allowed to cancel my reservation - but without receiving a refund. Whoever heard of such a thing?

I have been promised a full refund, but that is, so far, a completely empty promise. All talk and no action.

[Further update: I have now received my full refund of $296.48, but it should not be this difficult. If you cancel in sufficient time, you should get a full refund without any difficulty. What a novel concept!]

Room should have been $153 per night for 2 nights, they charged my AMEX $410. Would not cancel even though hotel would cancel, they said their hotel partners would not cancel it. Why do they need a hotel partner?! I thought that I was on the hotels website but no I landed on this sorry companys site! I will post a horrible review for this company on any and every site I can find! I tried to cancel 30 seconds after submitting reservations and seeing the total charge of $410. Con artist company! Will take this as far as possible and have already started the dispute process with AMEX.

Never ever ever use Getaroom! Awful customer service, the people are awful humans. Needed four rooms last minute, was told I had 4 rooms. All booked. Turns out I only had two rooms, and had to cancel my trip as I really needed four rooms. I had to pay cancellation fees even though I would never have booked two rooms if the lady on the phone was honest with me in the first place. Follow up complaint process is laughable and their staff are the worst - please avoid at all costs! These guys would not know customer service if it walked up and hit them in the face!

After they read this review they offered me my money back as a 'gesture of good will and in good faith' - with the most condescending email ever. Not a drip of irony that they owe me that money any way. Buyers beware! USE EXPEDIA!

I could not cancel (with refund) or change the date of a booking when someone got sick and we were unable to go. Called and they just kept saying they had no option to change the date. Online option would allow cancelling the reservation, but no refund. So frustrating! Not using this site again!

Big red print at top says "free cancellation" Then at the bottom, in fine print it states a 3 day prior to check in date for cancellation, or you are charged. I was driving when my daughter made the reservation and I asked her about the cancellation policy, she responded it says right here "free cancellation." LIE, LIE! Always call the hotels directly. This site was $80 more than calling the hotel direct. I will keep this reservation, but only because you charged me for it 72 hours before I arrived! Nice "free cancellation" policy!

I thought I was being linked directly to Ibis Hotels when this site came up on my search. I was quoted £95 which was a good rate so I booked it. Suddenly the price shot up by £100 and my card was debited immediately. It was only then I realised I was on an American site, even though the phone no. Was a UK number. This practice should be illegal, the price quoted should be the whole amount being debited. I feel ripped off by this company because their site is deliberately misleading on so many levels. I could have booked this hotel through a UK company with no added fees. Save your money and go through a reputable company!

This site is a scam! Do not use it. We thought we were booking direct with Marriott and instead we book the Getaroom. There rates a might higher than most sights. The charge you and make you pay off the money upfront. When we need to cancel less than 48 hours later than would not refund any of our money and now we are at $1,000.
Most hotel booking services will always refund you money or allow you to cancel as long as it matches the hotel cancellation policy. Marriott allows you to cancel three days prior to your stay. When we book by trip was not until a month and half away. They took all of my money and refused to give me a refund! Huge SCAM! Do not book from this site! I travel a lot and this is my worst experience ever. Be careful when searching online and make sure you are booking with the right company.

So I write this as I am on hold (for the second time now for 23 minutes) waiting to cancel a reservation I booked less than an hour ago for a stay 6 weeks from this date. Get a Room representatives have now told me twice that they spoke with the hotel reservations and blamed them for not wanting to cancel my booking. When I called the hotel they show no notes that anyone has called in reference to my reservation. Bottom line is I made the mistake of not noticing I was not booking with the hotel directly and was actually booking on Get-a-Room.com/Priceline. If you are interested in paying for service and having a positive experience in the event of an innocent mistake use ANYBODY else. Get-a-room stood by their cancellation policy and charged me half of my booking and I got nothing. Please remember I called 5 minutes after booking to cancel. They are a complete joke when it comes to customer service! Never again for me.

Avoid this POS site at all costs. Made the mistake of booking a stay on NY through these amateurs, showed up and the hotel had absolutely no record of our reservation. Turns out getaroom had never forwarded them to reservation. Gets worse... after an hour of the worst customer support I've ever experienced, they finally get the reservation through, and when the hotel attempts to finalize the charge, the getaroom credit card (not mine, the getaroom reservation they use with hotels, getaroom had already successfully charged mine days before when I made the reservation) was DECLINED! What kind of shoestring operation are they running there? They should definitely not be in business, and absolutely no-one should ever use them to book a room.

This company is the worst. I will never use them again and I will communicate to friends and social media of their horrible service. I made a reservation and failed to understand their no refund policy, so when I tried to cancel my reservation an hour later they refused to help.

Update on 1/22/18-Guest relations supervisor called me to discuss concern and offered some compensation to ease some of the aggravation with my booking. I am no way completely satisfied. Changed to 3 stars for the attempt.

Was quoted $769.44 for 4 rooms for 2 nights which I consented to, and then they added $354.36 in fees for their service which I was not informed of and they refuse to refund the money to my card. I have filed a dispute with my credit card company. Do not use GetARoom as they are dishonest and will rob you, and their customer service representative doesn't speak English and has a rooster crowing in the background! Was promised a return call when I complained. 3 days later, no return call. I called back and they said they were still working on it and to be patient. Still waiting...

Communications were difficult. It was necessary for information to be repeated multiple times. When it came to the disclaimer information, it was delivered in a machine gun manner like you experience with the TV commercials where they have do their ten sentence disclaimers in five seconds or less. The Jabber portion of the website seems very accurate. I think I would have preferred talking to a receptionist at the place I made the reservations.