JR G.

So I write this as I am on hold (for the second time now for 23 minutes) waiting to cancel a reservation I booked less than an hour ago for a stay 6 weeks from this date. Get a Room representatives have now told me twice that they spoke with the hotel reservations and blamed them for not wanting to cancel my booking. When I called the hotel they show no notes that anyone has called in reference to my reservation. Bottom line is I made the mistake of not noticing I was not booking with the hotel directly and was actually booking on Get-a-Room.com/Priceline. If you are interested in paying for service and having a positive experience in the event of an innocent mistake use ANYBODY else. Get-a-room stood by their cancellation policy and charged me half of my booking and I got nothing. Please remember I called 5 minutes after booking to cancel. They are a complete joke when it comes to customer service! Never again for me.