Getaroom

Scam. Getaroom publish highly discounted rates for our hotel that are not real or valid. If you try to book, they say there is no availability online - call for unpublished discounted rates. When you call they say they are all sold out, but they can find another deal in the area. Customer service keeps hanging up when confronted. Research online says that they are affiliated with Expedia. Other complaints say they were directed to Getaroom from Kayak, Tripadvisor, etc. However they do it, it is blatant fraud. We have no agreements or relationship with Getaroom. Expedia, TripAdvisor, Kayak (owned by Priceline) would all be better served by not being affiliated with this company.

I just booked the room and cancelled it because of the change in beds. And they are saying the money is non refundable. Don't book through this ……. Please
Booking confirmation # R**************7516

1st booking was wrongly advised as fully refundable and the website is denying it. I needed to update to 4 days instead of 2. The CS representative wanted to book a whole new 4 nights and "hopefully request a waiver on the first reservation" I was not willing to be stuck with $300+ on a duplicate wrongfully non-refundable 2 nights so I just went with 2 separate reservations. The new booking my e-mail confirmation shows refundable so that pleases me. Im seeing reviews that this website didn't pay the hotels so I'll be calling Golden Nugget to let them know this is all paid in full and be sure they get their money. This is my first and last time booking with getaroom.com

Booked a two night stay at a hotel in Canada. Got told the price was $170 Canadian, get my emailed bill and it's over $400 US. I called to complain and they tell me that they can't offer a refund, but only offer a $40 credit. I told them I was lied to during the reservation process, because if I was told the total amount was $400 US, I would have cancelled. I called the hotel directly and the rate was $279.06 Canadian, inclusive of all taxes. Supposedly someone is going to call me in a few days. We shall see. If they do and fix this, I will change my rating.

UPDATE Got a full refund. Customer service was very responsive and courteous. A pleasure to deal with

The site associated through Trip Advisor indicated the Hotel costs were as per Canadian currency. Getaroom was easy to use however, when the payment transaction for the hotel booking occurred, it was in US currency. This is a shady way of doing business as exchange rates between currencies and especially credit card companies always fluctuates. I contacted Getaroom and they said that it was because they are a US company. Thats irrelevant as they should be charging the actual currency amount Cdn to the credit card as displayed on the website. Will not use or advise anyone to use Getaroom again.

When booking a room in Chicago, I proceeded to hit the completion button thinking I was getting a decent price. However, what was added on unbeknownst to me, was a hidden 98$ fee in addition to the regular fees. We had friends that booked the same room on other sites that paid $100 less! After numerous complaint calls- we were not refunded one cent and were basically told there was nothing they could do! Please DO NOT place a reservation with this site! By the way- the phone call to dispute this price was placed minutes after the deal was made!

I read a review that stated "These guys are a very sleazy outfit". That is my takeaway as well after dealing with them. I made a hotel reservation on 11/15/23 at 10:24 AM. I then canceled the reservation on 11/15/23 at 10:30 AM after finding that the rate was cheaper when calling the hotel directly.
I'm not able to cancel the reservation within 6 minutes of making it?
I recommend avoiding these guys.
You will definitely NOT be saving money by using them.
You also run the risk of being ripped off.

Really... this site needs to be completely Shut Down. They mirror hotel sites so that you think you are on the correct reservation site and then charge a huge markup and additional fees such that you end up paying much more than you should for the room despite what appears to be a great deal. DO NOT USE. When you figure your mistake, they will not let you talk to any management and getting your full refund is an hours long nightmare on the phone. Thank goodness I booked with a credit card and now the charges are in dispute. Again... a SCAM. DO NOT USE.

On July 1st, I booked a room online with what I thought was the JW Marriott. I had no idea that when I clicked on get a room at a discount I would be lead to another site. I somehow ended up on getaroom.com and it has been a night mare dealing with them!

I was told I was being charged one rate but in fact, they charged me another rate which was much higher than the discounted rate they were advertising online. After continually calling getaroom.com and being placed on hold and talking to everyone under the sun, I still have not got this situation resolved.

I cannot believe this company are allowed to do business. You think you are booking with the hotel. They quote a price, you select this and put your details in, then click place reservation and then they hit you with another charge. Not shown above this button. It is misleading and a massive SCAM. Because I booked a non refundable room they say I cannot do anything about it. Just read the 100's of social media comments of people who have been ripped off. Hope you sleep at night!

Horrible experience! Wish I had read reviews before booking with them. We were going to Hearst Castle and I booked a room through their website. When we got there, receptionist told us that they have no vacancies, nothing in their records shows that a room was booked on my name. We wasted over an hour while a hotel manager was trying to help us... Luckily, we found another hotel nearby. Called getaroom next day, they offered NO APOLOGIES whatsoever, spent another hour with them on the phone. To hear later that some Victor can't reach anyone in a hotel (a lie! Anytime I call - they answer right away). That Victor promised to call me back same day after he talks to a hotel's receptionist. He never did! Now I have to get on the phone to waste some more time with this company in order to get credit charge taken off. DON'T DEAL with this company. It's a total scam. Hotel people told us that no rooms are ever booked through this site.

It was a terrible experience no indication about a deposit and I still have not received my deposit back after checking out. The only thing this has going for it is prices.

I booked a hotel for 2 nights. When I got to the hotel, they said the hotel was fully booked and I should contact my provider. I had to look for a new place to sleep.
I wrote directly to customer service using my bank's cancellation code. After 5 days the answer came that unfortunately they could not refund anything.
What kind of criminals are these please? They sell me overbooked hotels and I still pay the cost?!

I have now written that this is not possible and illegal - withhold payments even though I cannot claim them.

After I reported here on this site about, the response was very quick and understanding. I had the money back in my account a day later.
Many Thanks.

NO STARS! Here I thought I was using the hotels website, but these sneaky, dishonest, leaches from outside of the USA just love to take advantage of American citizens by tricking them. You people disgust me. My actual bill from the hotel was $495.63 only to be charged $726.27 by a "third party." Surprise! That's an increase of $230.64 for doing NOTHING! "Tax Recovery & Service Fees" is just a bunch of mumbo jumbo ambiguous way of ripping people off. I can see maybe a small service fee but, 46.5% INCREASE is outrageous. Real nice business model that the way you make a living is by ripping people off. Hope it was worth your soul.

And yeah I have proof of purchase, but do you seriously think I'm going to put my personal info on here for you crooks to steal? Fool me once, shame on me. You won't fool me twice.

This company basically just stole $7800 USD of our money. Stay clear.

My wife booked 3 nights today for August at a SF hotel. Getaroom.com charged her $1800 USD per night. I phoned the hotel and booked at $330 USD per night. She immediately called getaroom.com and they told her she needed to cancel 2 days prior to when she made the reservation. How does this even make sense? Stay clear! They're criminals. Read their reviews and check out the BBB ratings.