Getaroom

Competitive pricing and straightforward booking process. Simple user interface that was easy to navigate and quick to load. If it had a reward system, I would definitely use again as well as recommend.

If there was a negative 10 this scam company would get it. They should be put out of business. They buy through priceline and add on a huge handling fee. (mine was $90 for a $167 room, making the total $257) This is added on without your knowledge along with the fact that it's a non refundable purchase. I will be contacting the BBB along with Priceline and all others to help put these ppl out of business. To give you an idea of the customer service i called to try to refund the purchase, during the entire call I heard a rooster crowing in the background...

I tried to cancel a reservation over a week ahead because my car was hit and have no car to go there and getaroom lied and said if Hampton Inn says they will give a refund they will do it. I contacted Hampton Inn and said they were lying and ripping me off. All charged a ridiculous non existent recovery fee for housekeeping and linens. I fully intend to notify Hampton corporate and let them know this website is ruining there reputation.

This site Does not let me put in a negative star, if it did I would.

The worst experience possible would be an understatement, I will know next time, read the reviews first but thought I was using the actual hotel site, but nope, hijacked by getaroom.com, the refund policy is no refund, read the reviews on this site and others, like TripAdvisor, trustpilot, or go to the better business bureau and look them up.

At this point, I don't care if I get a refund or not, if I can save a few people from going thru what we did with this company, it's worth it.

First of all - you can get much better rates online or at the facility. These people charged us double the rate of the hotel. This is my fault for not looking at the reviews. Take mine to heart. Secondly, it was 115 degrees at the Palm Desert located resort so we checked out one night early. We tried and tried to get our $$ back which was fine with the hotel, but after repeated efforts to get the $185 dollars back we finally gave up. Please do not waste your time and money with these people.

Be very careful with this crowd!

They have listing that appear to be the hotels official site... until you finally pay and get a confirmation email.

Their service people do not read email... well not mine!

This whole hotel booking market is a shambles and has removed competition between hotels.

Room rates are so expensive now and the official hotel web sites are now buried well down the page lists thanks to Google selling the first page, of your search, to booking.con

I book direct with hotels and get sane or better prices/ rooms...

I travel 2-4 days a week and use a variety of sites to book my travel. I have never been so upset and disappointed in a site until GetARoom. PLEASE stay away from this site. They added a huge fee after i hit the confirm button. I called the 800 number to gain assistance and to cancel the room. Within 5 minutes I was speaking to a live customer service person and they would NOT help me nor cancel my reservation. I was shocked and felt a need to let people know. Don't be tricked by the low initial rate. They will get you after it's too late to make changes.

Misleading Scam, be alert when booking your hotel. Charged $32 in junk tax recovery charges and service fees. Booked other rooms on the Holiday Inn site for less than $100, I was charged $132.45 Called to cancel or even match the price that I should have paid, they offered $9. Please don't use this service. Take your time to make sure you're booking on the proper site. I am glad that I am now aware and I will make sure to stay away from Getaroom.com

I made the mistake of not using the hotel for reservations -something I will never do again. Do not use Get A Room, they will mislead you and direct you to several Get A Room customer service reps of which none could do anything but point fingers at the other. After trying several times and going in fast phone tag circles I gave up. I have spread the word and encouraged bad reviews on all review related sites. That alone is worth it to me.

I grabbed the hotel number offline. Thought I was calling hotel directly, mentioned didn't want third party site because all the issues. He never said anything about being one. Then the taxes and surcharges on a room that was 89.99 were 45 for a total of 135.15. I kept questioning the charges saying it didn't sound right and he said yes they are all normal and what you would be charged elsewhere. I called hotel directly and they said no way. My bill with them was 103. Save yourself money go to the hotel directly to book.

Buyer Beware! Getaroom is a scam! I thought I was booking directly through the hotel website. This third party website did not disclose its fees or disclose that it was a non refundable reservation fee until after I stupidly entered credit card information. As soon as the full price showed up and I realized the deception I called to cancel. The customer service rep was terrible. Even thought the reservation was only minutes old he indicated that they could not cancel the reservation because of the hidden non-refundable statement. I should have been more careful.

Do not book with getaroom if you have a chance of anything going wrong in your trip. You get stranded and can't make your room reservation, even if it's an hour later after you book it, doesn't matter! Too bad for you they charge your card immediately and then charge you close to the amount of the room fee to cancel. They don't care what problem you may have encountered. You just got in a car wreck and your child died, who cares sorry. Still going to charge you twice! Too bad so sad! Don't work with this company! Go directly through the hotel!

Headline price +/- £183 after providing credit card details for payment total bill £260+ fortunately I can afford to pay this amount and can't be bothered to complain to a phone no. Based in the USA where I can understand tactics like this are deemed acceptable. So, if you are trying to book a hotel, firstly make sure you are communicating with the hotel, not this outfit. And if you are happy to continue with this outfit look out for "add ons" fees etc which are almost equal to 50% of the headline price. What I will be doing is advising friends and family to avoid doing business with these people. I am surprised Hilton Hotels have an association with them.

This company is a scam... I needed to make a change to my reservation. They take my call, there is zero professionalism ( you can hear a party like goings on in the background). They say they will put me through to sales'... I am on hold & then disconnected. This happened 3 times before I realized it never will happen:(
I thought I was booking with the Hotel directly as I was on the hotel website!
After sending an email, the reply - is we are not able to make any change once booked! Why didn't they say so in the first place!
Terrible...

As with other reviewers, we thought we were booking directly through the hotel. The website clones itself to do this. The operator who made the initial reservation made several errors.
1. Name spelled wrong in one place, correctly in another
2. A wheel-chair accessible room was requested, on the ground floor. The room was on the second floor and the hotel does not have elevators. That would have been a shock when we got there
3. A totally wrong telephone number was entered.

And when we tried, for half an hour, to fix an error, they cancelled the reservation without telling us.

On top of all that, the rate was $100 over the rate when we booked directly through the hotel. They have a very competent front desk manager, Des, who solved all the problems Getaroom caused.

They should be ashamed of their incompetent service. Believe me, we will never again make the mistake of using this booking site.