Getaroom

I am satisfied with the eventual resolution of my concerns

Thank you

The address included the name of the hotel and "... reservations"
The room I booked was for special$108 per night x 3 nights single.
I paid roughly $142.00 in "fees and taxes". Which came up on the email.
They use the "accept" key as their excuse to blame the purchaser.
Judging by some of the other responders I am not alone.
I believe this site to be misleading and unconscionable and intend to flag through our consumer watch-dog.

Due to unexpected fees, I contacted GetARoom and 2 support persons responded timely. I expected a lengthy argument, but they resolved my problem within a couple days and issued a refund. However, if the initial reservation representative has a strong accent (which I had trouble understanding) be sure to ask the person to repeat repeat..., and always ask what are the additional charges that might get added to the quoted room rate, so you're not surprised when the bill comes.

Absolutely do not use. I tried to cancel a reservation within 24 hours of making it, and this third party site (which conveniently poses as the hotel website itself) told me I would have to pay the full amount of the booking even though I was a month from check in. They lied to me when they told me this was the hotel's policy. If you try to cancel with them, they pretend to help you, take your number, call you back, but the entire point is to make you give up and either keep the reservation or lose your money. It's an unacceptable way to do business and nobody in the tourism or hospitality industry would ever refuse to cancel a reservation a month out. I am not sure how I missed that I was on this third party site, but read everything very carefully. It might look like you are booking direct, but this company has been known to pretend to be the hotel even on the phone.

WARNING! Do not use this site under any circumstance if booking outside of USA. The price they quote is a scam and exchange rates are a lie. You will be charged in US dollars and face a hefty fee from your bank for paying in a foreign currency as well as the exchange rate being completely different to the one you are quoted. The customer service is rude and unhelpful. Avoid at all cost (literally)!

I don't understand why they can stay in business. I would think they would be flooded with lawsuits. Thank goodness we only booked a room for one night. Thought we were getting a nice room for $80.13. It was a very old motel, had to push furniture against the door to make sure it was secure. At least he was pretty clean but very old. When we checked out they said the room was $57.24 and had been already paid on our credit card. When I called Getaroom they basically said too bad, the motel must have quoted us the wholesale rate Can't rate them less than one star or I would.

BEWARE of this company... They trick you into logging into their website by disguising their company name... We booked a room for three weeks from now and they ran the credit card within an hour of making the reservation... They also added a load of supposed tax onto The bill... $112 tax for two nights stay and never explained what it was for... Then l tried to cancel everything and it was too late... I called their customer service number and got the run around... Never click on to a website that says "AD" in front of the site name... Make sure you call the hotel directly...

My daughter and I booked our NY hotel stay through Getaroom, planned for November this year. However, along with the rest of the world, plans have changed. With our flights from and home to UK cancelled, we contacted Getaroom. I absolutely appreciate that we booked without cancellation, however I am unsure how I can remedy this situation, with no travel possible.
Quite aside, it took weeks and more than 1 email to receive an reply from Getaroom at all!
Poor customer service

******Update***** Company did reach out and refunded my payment**** I was very happy they did so. Hopefully, they will update their cancellation policy or do better job at making it very clear so that the consumer is fully aware before completing purchase. I updated to 4 stars from 1 star since I am happy they made it right by the customer. Thanks again.

Original Complaint -
Company will not refund my cancellation that was made 1 hour after making the the reservation which was for hotel stay 25 days later. They sent a cancellation confirmation after I canceled the reservation but never reversed the charge. When I called in they said their cancellation policy is that their reservations are non-refundable.

Liars, I specifically asked are you the "Crown Plaza" because something felt wrong. The young lady said yes we are central booking for them. I was told I would get the room for 116 a night plus tax. 4 dollars more than my per-diem rate but I needed a room. They never mailed me a confirmation or receipt, what I got instead was an invitation to join getaroom.com. Four calls later after being hung up on 3 times I was sent a receipt. I was charged three different rates non of which were 116 and a lump sum for service fee and taxes that cost as much as a nights stay. I will be lucky if I can get reimbursed. They have hijacked the hotel web-site and unless you are paying more attention than I was you will pay more than the hotel charges for the room. When I complained to the hotel they were aware it was going on and told me they had several rooms at my rate and I should have just called them. Buyer beware. There should be a way to stop what they are doing.

As with so many other reviews I have read... I thought I was speaking with a Hilton representative when I made the reservations. They representative did not announce the company name upon answering the phone. I was given a room rate. Said the credit card would be charged for room and taxes. Come to find out they also added additional fees that were never disclosed. How do we as customers get this deceptive business to stop taking advantage of unsuspecting customers. I also alerted Hilton and the are now investigating.

Absolutely disgusting. I accidentally booked a hotel reservation and called ASAP for a refund. They said there was noting they could do and they'd "transfer me to a supervisor" only to hang up on me. TOTAL scam. And all these reviews that have replies from the company aren't truly getting any help or resolutions. Get A Room just replies to the reviews to cover their $#*! and act like they're helping people who have been screwed over by then, when in reality they're not. Also, the customer service call center just screams scam, you can hear a bunch of agents in the background reading off of the same script saying the same thing which is that they can't do anything to help. Such absolute SICKNESS to take advantage of people like that especially those of us that don't have a lot of money. Get A Room will take pleasure in using you, lying to you, and doing nothing to fix it... it was clearly always their intention to hurt you financially. Disgusting.

The other night my wife booked the travel lodge in Lethbridge Alberta through you guys (at the cost of 106.53 which was more than the 79.99 quoted to her) and we were unable to check in once we arrived. After a long time on the phone we were told that our purchase would be refunded. We have only been refunded 101.14. I have decided to email you this error to see what you will do to rectify this situation. Beyond the frustration of not being able to use our booking that we made through you, and having to wait around while this was sorted out when we simply wanted to check in a get some sleep, I find this difference in the refund to be insulting. Without this concern being adequately addressed I will certainly share my experience via different feedback modalities online. Please let me know as soon as possible whether or not you intend to make this situation right.

Made a reservation with getaroom unknowingly (thought this was the hotel number). Now at hotel and the front staff say that no payment has been received yet my credit card was charged by getaroom. I could not get my rooms unless I paid again. This is unacceptable. We have called customer service which apparently is supposed to offer 24/7 service but no one has answered. We have been on hold for more than 25 minutes. When we emailed *******@hotelvalues.com for help the message could not be delivered. This is a scan company.

Competitive pricing and straightforward booking process. Simple user interface that was easy to navigate and quick to load. If it had a reward system, I would definitely use again as well as recommend.