Getaroom

Was quoted $769.44 for 4 rooms for 2 nights which I consented to, and then they added $354.36 in fees for their service which I was not informed of and they refuse to refund the money to my card. I have filed a dispute with my credit card company. Do not use GetARoom as they are dishonest and will rob you, and their customer service representative doesn't speak English and has a rooster crowing in the background! Was promised a return call when I complained. 3 days later, no return call. I called back and they said they were still working on it and to be patient. Still waiting...

Communications were difficult. It was necessary for information to be repeated multiple times. When it came to the disclaimer information, it was delivered in a machine gun manner like you experience with the TV commercials where they have do their ten sentence disclaimers in five seconds or less. The Jabber portion of the website seems very accurate. I think I would have preferred talking to a receptionist at the place I made the reservations.

Be aware that even though the room rates they quote on this site may sound great, they tack on a ridiculous amount of fees. I never got an emailed confirmation from the site until I filed this complaint, and then they sent it to me. That's when I saw the line labeled Tax Recovery Charges & Service Fees. The total of those charges was an additional 38% above the total for the room alone. In other words, if you exclude a bit for taxes, their Service Fees were an additional 30-35% over the price of the room charge. At that point it's not a bargain at all. And it was a huge hassle just getting to their customer service department: menu options that simply hang up on you; and when I finally got to a human (only by choosing the option for making a new reservation), when they transferred me to customer service I got hung up on another 2 times. I will never use this site again.

Rating is actually -1
I fell like I have been robbed. Our money has been tied up for two days. $1405. 55. They supposedly booked us a room and then did not deliver on an actual room. We were charged 4 times and still never received any room. The site kept saying that these rooms were already booked. This is on our debit card also. They are telling us that it could take 5-7 days to clear these pending charges. Now if I want them off sooner I have to get the bank on the phone with me and then conference call "Getaroom" on the phone with me for them to erase all charges now. I don't see why I am having to do all the work for their problem. It's like they are holding my cash over my head and saying "here see if you can come and get it!"

Booked a room at getaroom.com charged a $ 70.00 convenience fee. What a rip off. Talk about price gouging.
Update. I received a $70.00 credit on my cc. They obviously care about feedback. I commend them on their attention to detail and making the moral choice in the form of a refund.

This company is a scam, they make it look like you are booking directly through the hotel website and charge you so much more. I tried to cancel my reservation and they charged my card even though I was 3 days from my arrival date.

I booked this afternoon (10/30) and then needed to cancel (funeral arrangements for family coming in for recent death in the family). Only then did I find that the room I thought was booked through the hotel website was actually thru getaroom.com and the cancellation was only allowed prior to 5 pm on 10/30. Hilton/Hampton cannot help me. Isn't there some way this room can be cancelled. It is for 11/3-4, which should be plenty of time. I have NEVER seen a site that you had to cancel within 4-5 hours or pay full price penalty. Please help!

We booked thru getaroom and even with permission from the hotel to refund our money for 2 additional nights, getaroom refused to refund it. Their agent didn't do the appropriate paper work and we paid the price. We are out $542.06 because their agent didn't take ownership and I have worked on this issue for 30 days and have now given up. Don't deal with them or Expedia, Hotels, Booking or any other sites they may own. Expedia seems to own all of them.

Reserved a room. Over a week later the hotel still did not have my reservation. This was after calling customer service for assistance and no resolution. Calling is a joke, no options for direct help, agents hang up on you, extreme hold times. Their site says to call if you attempt to check in and the hotel does not have your info, so you then have to wait half an hour on hold to *maybe* get help with another room while you are stranded?

Actually, you did not give me a solution. You stated to me over the phone that you would be issuing a refund. However, when it was never issued, I called again and was told that this problem had been resolved. No further action would be taken. I stand by my initial review, this this place is a SCAM. Do not waste your time or money here.