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I booked this afternoon (10/30) and then needed to cancel (funeral arrangements for family coming in for recent death in the family). Only then did I find that the room I thought was booked through the hotel website was actually thru getaroom.com and the cancellation was only allowed prior to 5 pm on 10/30. Hilton/Hampton cannot help me. Isn't there some way this room can be cancelled. It is for 11/3-4, which should be plenty of time. I have NEVER seen a site that you had to cancel within 4-5 hours or pay full price penalty. Please help!
* Getaroom attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Jim B.'s review of Getaroom earned 3 Very Helpful votes
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This site is a scam! Won't give us the rooms we paid for or a refund. Do not use this site. You...
Jim, We do apologize for this experience. A Customer Service Resolutions Specialist will review your case and reach out to you. Our goal with your Sitejabber review is to promptly work for your satisfaction resulting in your improving the star rating. Thank you. Getaroom.