We booked thru getaroom and even with permission from the hotel to refund our money for 2 additional nights, getaroom refused to refund it. Their agent didn't do the appropriate paper work and we paid the price. We are out $542.06 because their agent didn't take ownership and I have worked on this issue for 30 days and have now given up. Don't deal with them or Expedia, Hotels, Booking or any other sites they may own. Expedia seems to own all of them.