Getaroom Reviews Summary
Getaroom has a rating of 3.4 stars from 6,370 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Getaroom most frequently mention good price, full refund and easy process. Getaroom ranks 6th among Hotels sites.
It is quite a shame getaroom.com is not giving refunds due to COVID-19 cancellations. Based on my employer mandates of no travel for official or personal purposes, I had to cancel. Shame on you. I will be sharing my opinion.
I heard back from customer service and they are refunding my money for the room. Bravo! Glad you folks responded this way. Thank you.
I booked in October last year a reservation for JW Marriott in Singapore for a medical conference (March 18-21) The conference and airline were cancelled and I received full refund. No full refund from GetARoom for my hotel reservation.
These people have no common sense or are mal intended, when coronavirus pandemic shutdown the travel and hotel business
Sandra, We do apologize for this experience. A Customer Service Resolutions Specialist will review your case and reach out to you. Our goal with your Sitejabber review is to promptly work for your satisfaction resulting in your improving the star rating. Thank you. Getaroom.
When I tried to get my room through GetARoom, I was given no chances to options like "Senior Discounts", "AARP Discounts", and such. Your prices weren't all that much discounted as I was hoping, especially with out the discounts.
Linda, Great news-Your refund has been set up! We do take all of our customers' reviews very seriously and would appreciate it if you would either update your negative comments/star rating on Sitejabber with your positive resolution, or remove them. On behalf of the entire Customer Service Department with Getaroom.com, we thank you for the service opportunity.
Sincerely,
Getaroom
It was very easy to complete the reservation. The individual helping me was quite personable.
Easy to make reservation. The event I planned to attend, cancelled because of COVID-19. I had to cancel my reservation and it was a very easy and quick process.
You were suppose to change date from the 18th to 15th After repeated emails you never responded. Very poor customer service to a in the past good client. I will have to think long and hard about a repeat visit with your company.
David, We do apologize you feel this way. After our direct contact with you to attempt to try to assist further, you have advised our Service Resolutions Specialist that you no longer want to discuss this specific issue. Unless we hear back from you, we will consider this matter closed, notating assistance declined by customer.
Sincerely,
Getaroom
I went on this site for the first time and it was easy to navigate. I am not an expert with the computer, yet, I am learning.
Reservation started yesterday but due to one of the passengers getting sick and showing some covid-19 symptoms, last minute needed to change the reservation for 2 passengers only instead of 3. Tried to make the change before checking in, but lines were jammed and no option to do the room update online. Went to check-in and was told by the hotel I needed to go through getaroom.com. Just looking to get a refund for the one passenger who couldn't travel given the circumstances. I'd be happy to update the review once refund is processed (R*******682)
Lilliana,
We do apologize for this experience. Our Service Team has setup a refund for you and has emailed you with details. On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. We do take our customers' reviews very seriously and we thank you in advance for re-rating your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution.
Sincerely,
Getaroom.com
I called and made a reservation for Newberg OR. It was hard to understand the man I talked to as he had a very foreign accent. I was NEVER told that there would be a $19.99 reservation fee that was not refundable. It was explained very much that the amount he was charging me was completely refundable if done before a certain date. I saw that fee on my itinerary for the first time, I also check out the amount of tax that you charge that seemed over the top and I see that it is more than normal. I became very uncomfortable with your reservations.com and decided to cancel. When I called to cancel It was explained about the fee I explained that I had not been told that and felt I should not have to pay it. Was told they couldn't do anything about it. I plan to talk to my discover card and request them to help me. I am awaiting a response to this problem.
Hi Dean,
Thank you for your patience with this as our Service Resolutions Team has researched your complaint. Our Service Team has reached out to your booking agency and reviewed your complaint with them. They will reach out to you directly to assist further. We do take all of our customers' reviews very seriously and would appreciate it if you would either update or remove your negative comments on Sitejabber.
Sincerely,
Getaroom
Was double booked and charged for a room that we did not use
Hi Blair,
Great news-Your refund has been set up! On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. We do take our customers' reviews very seriously and we thank you in advance for re-rating your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution.
Sincerely,
Getaroom
I made reservations approximately 3 months ago to go to Phoenix May 28-June 1,2020 with my wife to see her parents (both in their 80"s) in Arizona. I am 71 years old and very concerned about this virus. Upon calling "getroom" to cancel, they refused to cancel.
Luis E. Lewin
Luis, Please know that we do take our customers' reviews very seriously. In follow-up, after unsuccessful attempts to reach you to work toward a favorable resolution, we will note this case as closed due to no reply from customer. If you change your mind and wish for assistance, please reply to the separate email sent to you directly. Thank you.
Sincerely,
Getaroom
The discount is incredible! Have made reservations a few time... WAY less than any other site.
Forced to cancel room reservation due to Corona Virus based on news today. Due to 1.5 hour expected wait I went online and cancelled and was assessed a $425 penalty (one nights room)
When i called back to inquire I was hung up on by agent. When I called back (another 1 hour wasted) I was told the previous agents name was unavailable and that the systems were down and I would receive call back within 24 hours. Guess what... Not expecting a call back... Horrible service. Just a scam and reason to always book direct with resort
We do apologize for this experience. A Customer Service Resolutions Specialist will review your case and reach out to you. Our goal with your Sitejabber review is to promptly work for your satisfaction resulting in your improving the star rating.
Thank you.
Getaroom
Really I cant believe that a company would refuse to refund a booking for a room during a national health crisis. The event we were going to attend was canceled due to the rising cases of the new virus that is sweeping our nation and this company is the biggest group of RIP offs that ever hit and will not refund my. Money. How dare you use a time of crisis to line your pockets. I will make sure that no I know ever uses your company and exactly how you take advantage of a world. Crisis to line your pockets.
Kim, On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. We do take our customers' reviews very seriously and we thank you in advance for updating your Star rating of your service experience on the Sitejabber site to reflect your satisfaction with your positive resolution of a full refund. Thank you.
Sincerely,
Getaroom
I've had to call and cancel and rebook several times due to changes in our itinerary. Each time the representative was courteous and professional. I wish you offered modifications to a reservation, however I do appreciate the free cancellation policy. Thank you.
I was to travel for a conference and booked a room at a Hampton Inn. The conference has been cancelled due to the coronavirus so I called to cancel my room. It says in red letters on my reservation 'no cancellation fee'. But appears, they will charge me full price to cancel. When I explained why, they said it would be 7 days before they could give me an 'answer' if my cancellation is refunded. The reservation is in 4 days. What a way to screw a customer when we are in an international health scare. Never again getaroom.com Never again!
Terri, Great news-Your refund has been processed! We do take all of our customers' reviews very seriously and would appreciate it if you would either update your negative comments/star rating on Sitejabber with your positive resolution, or remove them. On behalf of the entire Customer Service Department with Getaroom.com, we thank you for the service opportunity.
Sincerely,
Getaroom
Men's ring - excellent craftsmanship. Better than expected quality!
I booked 3 rooms at the Hilton Convention Center in Anaheim CA with GetARoom on Monday morning March 2nd for a March 4th arrival.
Within hours I received word that the convention( EXPO WEST) that I was attending on the 4th was cancelled due to the COVID-19 Virus. I called right away(Same Day within hours) to get help on my refund of $3905. 74. I was told by someone in customer service that they would help me and it would be 2 to 3 days that I would receive word. Nothing! GET A ROOM needs to do the right thing and refund my rooms or anyone who was affected by COVID 19 cancellations. All U.S. airlines are refunding peoples money back to ensure their customers come back. What is the possibility of anyone using GET A ROOM if they can not do the right thing. I was planning on attending, in no way did I purposely cancel my rooms, I did not have any choice in the matter at all and was looking forward to my trip and stay in Anaheim.
Jeanne, Great news-Your refunds have been set up! We do take all of our customers' reviews very seriously and would appreciate it if you would either update your negative comments/star rating on Sitejabber with your positive resolution, or remove them. On behalf of the entire Customer Service Department with Getaroom.com, we thank you for the service opportunity.
Sincerely,
Getaroom
Booked a weeks stay due to business but had to shorten it because of family emergency. Getting the change was not a problem and was done with minimal calling. Would advise others to use it as well.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dennis, Great news-Your refund has been set up! We do take all of our customers' reviews very seriously and would appreciate it if you would either update your negative comments/star rating on Sitejabber with your positive resolution, or remove them. On behalf of the entire Customer Service Department with Getaroom.com, we thank you for the service opportunity.
Sincerely,
Getaroom