Jeanne A.’s Reviews of Getaroom & more

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“HILTON HOTEL ANAHEIM CA-CONVENTION CALCELLED DUE TO COVID-19 Virus”

4/8/20

I booked 3 rooms at the Hilton Convention Center in Anaheim CA with GetARoom on Monday morning March 2nd for a March 4th arrival.
Within hours I received word that the convention( EXPO WEST) that I was attending on the 4th was cancelled due to the COVID-19 Virus. I called right away(Same Day within hours) to get help on my refund of $3905. 74. I was told by someone in customer service that they would help me and it would be 2 to 3 days that I would receive word. Nothing! GET A ROOM needs to do the right thing and refund my rooms or anyone who was affected by COVID 19 cancellations. All U.S. airlines are refunding peoples money back to ensure their customers come back. What is the possibility of anyone using GET A ROOM if they can not do the right thing. I was planning on attending, in no way did I purposely cancel my rooms, I did not have any choice in the matter at all and was looking forward to my trip and stay in Anaheim.

* Getaroom attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

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Social M. – Getaroom Rep Over a year old

Jeanne, Great news-Your refunds have been set up! We do take all of our customers' reviews very seriously and would appreciate it if you would either update your negative comments/star rating on Sitejabber with your positive resolution, or remove them. On behalf of the entire Customer Service Department with Getaroom.com, we thank you for the service opportunity.

Sincerely,
Getaroom