Getaroom Reviews Summary
Getaroom has a rating of 3.4 stars from 6,370 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Getaroom most frequently mention good price, full refund and easy process. Getaroom ranks 6th among Hotels sites.
After posting our review, Getaroom has credited back the charge. Although it is unfortunate it took posting a negative review to accomplish what should have been done in the first place, we are grateful.
Honestly the worst experience possible trying to cancel a booked reservation. We attempted to cancel our reservation nearly a week prior to the stay due to a COVID diagnosis and they are simply unwilling to refund the payment. The hotel agreed the cancellation was fine yet this company effectively stole $300. Avoid at all costs!
Do NOT use this company. They added exorbitant fees to the booking which they never detailed until after they had the credit card information. Even though the hotel offered to refund the purchase, they told me that no refund was possible. They also use Priceline to make their reservations so you are paying commission on 2 booking agents so the fee was 2X the hotel fee booked directly
A short time after this review was posted I was refunded the entire amount of my purchase
I am following up from my first review. I wanted to share that customer service took the time to consider our situation and responded by saying we would get a full refund within 3-5 days. I also want to add that they responded and resolved this almost immediately.
Hi Amanda,
We have provided a resolution regarding your review and an email has been sent to the email address of record directly detailing this information. On behalf of the entire Customer Service department with getaroom, we thank you for your feedback and apologize for any confusion and inconvenience this may have caused you. We take our customers’ reviews very seriously, and we’d like to thank you for updating your star rating for your customer service experience on Sitejabber.
Thank you,
Getaroom
Do not do business with getaroom.com or guestreservations.com. Scam. Deception, nondisclosure of charges
Hi M, We’re very sorry to hear that your experience was unsatisfactory. We’ve sent an email to you directly with a provided solution. It is through partnerships with many hotels that we can offer the very best deals to our customers, and we do not take any action that may jeopardize these relationships lightly. We take our customers’ reviews very seriously and thank you in advance for re-rating your experience with us to reflect your satisfaction with the positive resolution.
Thank you,
Getaroom
100% sure it is a scam. They never gave my money back after the hotel accepted my cancellation for COVID. I passed to the a letter from the hotel with the cancellation number. More than 1 month trying to get my money back and I received a message from then that the Hotel Colony didn't want accept the cancellation
Hi Olga, We have provided a resolution regarding your review and an email has been sent to you directly detailing this information. On behalf of the entire Customer Service department with Getaroom, we thank you for your feedback and apologize for any confusion and inconvenience this may have caused you. We take our customers’ reviews very seriously, and we’d like to thank you for updating your star rating for your customer service experience on Sitejabber.
Thank you,
Getaroom
Booked my rooms in the wrong state and refuse to give me a refund. The hotel canceled my reservation and didn't charge me or them but the still refuse to give me back $335
Mark, We have provided a resolution regarding your review and an email has been sent to you directly detailing this information. On behalf of the entire Customer Service department with Getaroom, we thank you for your feed-back and apologize for any confusion and inconvenience this may have caused you. We take our customers’ reviews very seriously, and we’d like to thank you for updating your star rating for your customer service experience on Sitejabber.
Thank you,
Getaroom
Good site, all ok, good prices, speed book and good
Cesar, Thank you for providing your feedback! We hope you have a safe and fun trip. We’re always
Available if you need any assistance for future bookings and reservations.
Thank you,
Getaroom
Good so far easy website good price better than others
Tammi,
We’re so happy to hear you’ve had a great experience booking with us! Please reach out for your
Future booking needs. Have a great trip!
Thank you,
Getaroom
Easy process and very competitive prices compared to other hotel sites.
Juan,
Thank you for providing your feedback! We hope you have a safe and fun trip. We’re always
Available if you need any assistance for future bookings and reservations.
Thank you,
Getaroom
Customer service reached out and gave full refund within an hour. Crazy. Received a voice mail and apologized and refunded
David, We have provided a resolution regarding your review and an email has been sent to you directly detailing this information. On behalf of the entire Customer Service department with Getaroom, we thank you for your feed-back and apologize for any confusion and inconvenience this may have caused you. We take our customers’ reviews very seriously, and we’d like to thank you for updating your star rating for your customer service experience on Sitejabber.
Thank you,
Getaroom
All very fast and easy, I would book again without sweating
Marcus,
Thank you for your feedback and service opportunity! Our team is always available to chat should
You need any assistance with future bookings or reservations.
Have a great trip,
Getaroom
Booked a room under false pretenses, notice same day because they took the money out of my account for a stay a year from now. The hotel was willing to work with me, but this get a room site wants to keep my money if I cancel. Once again noticed sameday tried to fix it and they refused but offered to keep my money.
Hi Carrie, Our records indicate that a refund has been processed back to your financial institution. We do take all of our customers' reviews very seriously and would appreciate it if you would update your star-rating and negative comments with your positive resolution. On behalf of the entire Customer Service Department with Getaroom.com, we thank you for the service opportunity.
Sincerely,
Getaroom
All very well explained the full information page and very good prices
Alma,
Thank you for your feedback and service opportunity! Our team is always available to chat should
You need any assistance with future bookings or reservations.
Have a great trip,
Getaroom
I can cancel if necessary until 11:59 pm on Oct 7,2021 for a full refund. Thank you...
... it seems flawless and quick... I wonder how Getaroom got such a favorable price at this hotel
Can't search by hotel. The description says king but then when you click it's a queen.
The process was easy and convenient! I'd use Getaroom in future 4 sho!
Hello Chad, Thank you for your feedback and service opportunity! Our team is always available to chat should you need any assistance with future bookings or reservations.
Have a great trip,
Getaroom
Awesome deals! And fast check out. Cheap one to get good deal for around Christmas time.
Pricilla, We’re so happy to hear you’ve had a great experience booking with us! Please reach out for your
Future booking needs. Have a great trip!
First time using site and it was super user friendly. Wish all first time sites were like this.
Joseph,
Thank you for providing your feedback!
We hope you have a safe and fun trip.
We’re always available if you need any assistance for future bookings and reservations.
Thank you,
Getaroom
Easy to book was the cheapest rate better then all the competition
Joseph, Thank you for providing your feedback! We hope you have a safe and fun trip. We’re always available if you need any assistance for future bookings and reservations.
Thank you,
Getaroom
I went to book a room for $249 and I booked it, and the price went up to $289.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Nanci, We have provided a resolution regarding your review. An email has been sent to the email address associated with the reservation detailing this information. On behalf of the entire Customer Service department with Getaroom, we thank you for your feed-back and apologize for any confusion and inconvenience this may have caused you. We take our customers’ reviews very seriously, and we’d like to thank you for updating your star rating for your customer service experience on Sitejabber.
Thank you,
Getaroom