Getaroom Reviews Summary
Getaroom has a rating of 3.4 stars from 6,370 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Getaroom most frequently mention good price, full refund and easy process. Getaroom ranks 6th among Hotels sites.
I was told that my room would be $68 but once I got to the hotel for check in it cost me another $40. That's some bust. Then when I called for a refund the guy said he couldn't give me a refund.
Good it was quick and easy. Definitely would use again.
Lorenzo,
Thank you for your feedback and service opportunity! Our team is always available to chat should you need any assistance with future bookings or reservations.
Have a great trip,
Getaroom
I was hesitant at first to use your service but after checking you out on social media for credibility I felt at ease to carry on with your service.
Magdeline,
Thank you for your feedback and service opportunity! Our team is always available to chat should you need any assistance with future bookings or reservations.
Have a great trip,
Getaroom
The process itself was easy I enjoyed the fact that they make everything so simple and fast to do.
Duc, Thank you for your feedback and service opportunity! Our team is always available to chat should you need any assistance with future bookings or reservations. Have a great trip, getaroom
We thought we booked with the hotel website and paid then directly we tried to check out early and gave us the run a round and refused note to self double check not to use getaroom for anything
Hi Codi, We’re very sorry to hear that your experience was unsatisfactory. We’ve sent an email to you directly with a provided solution. It is through partnerships with many hotels that we can offer the very best deals to our customers, and we do not take any action that may jeopardize these relationships lightly. We take our customers’ reviews very seriously and thank you in advance for re-rating your experience with us to reflect your satisfaction with the positive resolution.
Thank you,
Getaroom
Do not book with this company. They charged me twice saying I had booked two reservations which I didn't. I could not prove this as the person I spoke to never sent me confirmation. She could barely speak English and I had to repeat everything multiple times. They were no help when I tried to dispute the second charge. BAD Company.
Hello Joni, Our records indicate you filed a dispute with your credit card company. Please be advised, once you proceeded to dispute this charge with your financial institution, our Service Team is unable to assist with regards to any possibility of refund or resolution for this booking until the dispute has been concluded. Sincerely, Getaroom
I called the hotel and they haven't received my booking
Hi Braxton, Thank you for your detailed feedback. Upon researching your concern, we see that your issue has already been resolved. We are glad to know this and we’ve sent an email to you regarding this matter. We hope you will take the time to re-rate your experience reflecting the fact that a positive resolution has been reached. Thank you, getaroom
We had to cancel our reservation at the Stockton Waterfront Hotel due to a medical emergency. (Burst Appendix) Get a Room refused a refund when there was a documented medical emergency. Just as importantly the hotel had plenty of time to fill the room or to provide a credit for future stays. In fact when we called the hotel they had no record of the reservation or our names so the reservation hadn't even left Get a Room yet, but Get a Room argued that they had already paid the hotel.
Get a room customer service person was great though. That's why they get a "2" Seemed to try. Policy Sucks.
Hi Matthew, We have provided a resolution regarding your review and an email has been sent to you directly detailing this information. On behalf of the entire Customer Service department with Getaroom, we thank you for your feedback and apologize for any confusion and inconvenience this may have caused you. We take our customers’ reviews very seriously, and we’d like to thank you for updating your star rating for your customer service experience on Sitejabber.
Thank you,
Getaroom
We thought we were booking on the Hilton website, and this company hijacked the booking. They had a $127 rate on the site, and then a timer pressuring us to make the booking before "time ran out for this one last room at this rate". This is a total scam! Once we pushed book the room the rate immediately changed to $204!
Their "fee" was not disclosed ahead of time, and neither their non-refundable and non-cancel "policy". We IMMEDIATELY called our credit card company to inform them of the scam, and they got this company on the phone (called CCI) after 45 minutes arguing with them, they informed us and our credit card company that they have a non-refund and non-cancelation policy, and that the much higher rate including their non-disclosed fees was part of their "policy". Absolutely do not use this company! We now have to waste more time disputing the charge with our credit card company. All this wasted time took a lot of joy out of our Thanksgiving trip to see our children! Ongoing awful experience all due to this companies fraudulent and unethical business practices.
Go to Trip Advisor and look at all the negative reviews of this company.
James, We have provided a resolution regarding your review and an email has been sent to you directly detailing this information. On behalf of the entire Customer Service department with Getaroom, we thank you for your feed-back and apologize for any confusion and inconvenience this may have caused you. We take our customers’ reviews very seriously, and we’d like to thank you for updating your star rating for your customer service experience on Sitejabber.
Thank you,
Getaroom
They need training, they make mistakes / horrors on the reservation dates that then costs the customer money.
On behalf of the entire Customer Service department with Getaroom, we thank you for your feedback. You will be receiving an email from our Customer Service team with detailed information to resolve this issue. We apologize for any confusion and hope you will take the time to update your rating on Sitejabber after a satisfactory resolution has been reached.
Thank you,
Getaroom
I should be able to change a reservation's dates without cancelling and rebooking a new one
Hello Lisa, Please know that we do take our customers' reviews very seriously. In follow-up, after unsuccessful attempts to reach you to work toward a favorable resolution, we will note this case as closed due to no reply from the customer. If you change your mind and wish for assistance, please reply to the separate email sent to you directly. Thank you.
Unnecessary delay on unnecessary password selection
Booked a room for my daughter and son-in-law. The day they were to check my son-in-law tested positive for COVID. This booking service told us to bad you cancelled to late for a refund. I would give this service a negative rating if I could. Would never use them again would not recommend using them
Hi Alice, We have provided a resolution regarding your review and an email has been sent to you directly detailing this information. On behalf of the entire Customer Service department with Getaroom, we thank you for your feedback and apologize for any confusion and inconvenience this may have caused you. We take our customers’ reviews very seriously, and we’d like to thank you for updating your star rating for your customer service experience on Sitejabber.
Thank you,
Getaroom
Tried to book at this hotel with cpl of other sites but was told it was fully booked..
Ian,
We’re so happy to hear you’ve had a great experience booking with us! Please reach out for your future booking needs. Have a great trip!
Thank you,
Getaroom
They don't communicate with the hotel. They canceled my room accidentally and then blamed it on me. Horrible company. I got stuck with a huge bill for a super expensive room.
Hi David, We have provided a resolution regarding your review and an email has been sent to you directly detailing this information. On behalf of the entire Customer Service department with Getaroom, we thank you for your feedback and apologize for any confusion and inconvenience this may have caused you. We take our customers’ reviews very seriously, and we’d like to thank you for updating your star rating for your customer service experience on Sitejabber.
Thank you,
Getaroom
I book through them for a hotel on Tampa, FL. When i got to the hotel they didn't find my reservation made the day before. I was in the phone with them for almost 2 hours, apparently they made the reservation in a different location, promise to return my money, then got a massage they couldn't return the money. What a scam do not book with them
Hi Alejandra,
On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. Our records indicate a refund has been processed and sent to your financial institution. We do take our customers' reviews very seriously and we thank you in advance for re-rating your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution.
Sincerely,
Getaroom
So far ok, Can give my comments once i get to hotel and i get signed in. My experience with other sites where you book however they dont communicate with the hotel and when you get to hotel there is no reservation.
SCAM ALERT! Booked a room at Super 8 in Yreka. Room cost $99. Getaroom tacked on $50 fee. We tried TWENTY-ONE times to cancel this reservation, Getaroom hung up on us TWENTY-ONE times. Disputed charge wit Getaroom. "we have no record of your call to cancel"?!?
Obviously this is a scam site. Do not book with Getaroom.
Paul, We have provided a resolution regarding your review and an email has been sent to you directly detailing this information. On behalf of the entire Customer Service department with Getaroom, we thank you for your feed-back and apologize for any confusion and inconvenience this may have caused you. We take our customers’ reviews very seriously, and we’d like to thank you for updating your star rating for your customer service experience on Sitejabber.
Thank you,
Getaroom
I booked 2 (HORRIBLE) rooms in Rome. We walked in and walked right back out. Dark hallways, dirty furniture, unsafe dirty unlocked construction closet in the bathroom, no temperature control. We did not even unzip our bags. Hotel Milani does NOT look anything like the pictures online. You book, then see it is Non-refundable. Do they look at these hotels? I was told by manager at front desk that I would not be charged because they didn't run my card yet. I get back to the states and find 5 days later my card is charged over $700! I contacted hotel, and Get a Room. I sent pictures and videos. They "say" they are going to refund $244! Not acceptable! Do not use these people to book rooms. READ THE FINE PRINT! If they are going to handle bookings for hotels they should honor "satisfaction guaranteed".
Stephanie, We have provided a resolution regarding your review and an email has been sent to you directly detailing this information. On behalf of the entire Customer Service department with Getaroom, we thank you for your feed-back and apologize for any confusion and inconvenience this may have caused you. We take our customers’ reviews very seriously, and we’d like to thank you for updating your star rating for your customer service experience on Sitejabber.
Thank you,
Getaroom
Friendly and professional customer service. Great experience with changing my reservations.
Laura, Thank you for providing your feedback! We hope you have a safe and fun trip. We’re always available if you need any assistance for future bookings and reservations. Thank you, getaroom
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Hi Ronnie, We’re very sorry to hear that your experience was unsatisfactory. We’ve sent an email to you directly with a provided solution. It is through partnerships with many hotels that we can offer the very best deals to our customers, and we do not take any action that may jeopardize these relationships lightly. We take our customers’ reviews very seriously and thank you in advance for re-rating your experience with us to reflect your satisfaction with the positive resolution.
Thank you,
Getaroom