Getaroom Reviews Summary
Getaroom has a rating of 3.4 stars from 6,370 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Getaroom most frequently mention good price, full refund and easy process. Getaroom ranks 6th among Hotels sites.
Third party company that does not make it self known until you receive confirmation. I had no idea I was booking through a third party as they make it to appear that you are on the actual hotels website. I realised within 10mins of booking that I had accidentally booked the wrong arrival date. I had booked the same date of booking, instead of two days later. I called to change, not cancel, just change. When I called I realised Ihad somehow been redirected to a third party website. I told them I made a mistake with my booking and they said there are no same day cancellations and had already charged my credit card... which ended up to be over an additional $100 in fees. Again, I never knew or intended to book through Get A Room or HotelValues.com, they have a few different names they operate under... and after this experience would definitely not use them. Room charge is in dispute with credit card company.
Customer service reps were unable to assist me on two separate phone calls. I was attempting to upgrade my room for an upcoming reservation. They both said that there was no availability for the upgraded suite on the dates I was looking at. I was able to book the upgraded suite through the website without an issue.
Samuel, We have provided a resolution regarding your review and an email has been sent to you directly detailing this information. On behalf of the entire Customer Service department with Getaroom, we thank you for your feed-back and apologize for any confusion and inconvenience this may have caused you. We take our customers' reviews very seriously, and we'd like to thank you for updating your star rating for your customer service experience on Sitejabber.
Thank you,
Getaroom
Easy to use and better prices than I found anywhere else
Zachary,
We’re so happy to hear you’ve had a great experience booking with us! Please reach out for your future booking needs. Have a great trip!
Thank you,
Getaroom
I'm going on my 10 anniversary/ honeymoon and we are renewing our vows
Elisha,
Thank you for your feedback and service opportunity! Our team is always available to chat should you need any assistance with future bookings or reservations.
Have a great trip,
Getaroom
I have used this website before and I have been very satisfied with the hotel options, room description and clear cancellation policy and information. Highly recommend them!
Hi Wladimir,
We’re so happy to hear you’ve had a great experience booking with us! Please reach out for your future booking needs. Have a great trip!
Thank you,
Getaroom
I was booking a room at Embassy suites Tampa through the website ran by GETAROOM. After picking the room and providing my payment information I clicked to book the reservation. The website said "declined" and I clicked a second time and website again said declined. Knowing I had entered my information correctly and having plenty of money to pay for the reservation I then figured there was some computer glitch with the website.
Needing to make the reservation I then found another website and booked the room at the Embassy Suites. I immediately received confirmation email of that booking.
The next day there was an email from GETAROOM confirming the original attempt to book the room and my debit card had been charged. Given I had prior confirmation from the other site I contacted GETAROOM customer service and originally spoke to a lady who listened to the story and told me I could not be refunded. I then wrote on Sitejabber about the problem and expressed my dismay with the situation. I have to say that Customer Service from GETAROOM promptly contacted me and resolved the dispute by refunding my payment.
I was really impressed with the response and resolution to my inquiry by their customer service team. Given this response I will not be hesitant to use GETAROOM for my future booking needs.
Daniel, We have provided a resolution regarding your review and an email has been sent to you directly detailing this information. On behalf of the entire Customer Service department with Getaroom, we thank you for your feed-back and apologize for any confusion and inconvenience this may have caused you. We take our customers' reviews very seriously, and we'd like to thank you for updating your star rating for your customer service experience on Sitejabber.
Thank you,
Getaroom
If you wish to spend hours over the phone with stupid people that cannot assist you, that's here! They could not just cancel one night from my reservation, I ended up booking a second reservation following their advice and was charged twice for the same room. They kept saying that they could not reach the hotel, then I called the hotel and they answered right away. I hope I will never use get a room services again.
Hello Felippe,
Again, thank you for your detailed feedback. Our records show that we have sent an email to you with a provided solution and are very sorry to hear that your experience was less than satisfactory. We hope you will take the time to re-rate your experience once a positive resolution has been reached.
Thank you,
Getaroom
I had to cancel a reservation immediately after booking due to entering a wrong date and it has been a nightmare ever since. Please book any reservations you have directly with the hotel. They charged me $178 and have been telling not to contact the hotel to get approval for a refund. The hotel has no record of my initial reservation and has said that this company is just pocketing the money from my cancellation fee. It is a scam how they send you to the hotel in order to get refunded. Do not book with anyone but the hotel
Hi Ana,
Again, we thank you for your detailed feedback. We've sent an email to you with a provided solution and are very sorry to hear that your experience was less than satisfactory. We hope you will take the time to re-rate your experience once a positive resolution has been reached.
Thank you,
Getaroom
Do not use this company to book anything. They immediately 'confirm' all reservations and do not allow any refunds or even reschedules for any reason.
Jason, We do apologize you feel this way. After our direct contact with you to attempt to try to assist further, you have advised our Service Resolutions Specialist that you no longer want to discuss this specific issue. We will consider this matter closed, notating assistance declined by customer. Please do not hesitate to contact us directly if you need further help and we will gladly assist.
Sincerely,
Getaroom
Biggest cluster f××k ever. Hacked my account and charged me for a room I paid for in person. Hung up on me everytime I tried calling 1 800 number total scammers. More expensive than the actual hotel reservation.
Judy, Please know that we do take our customers' reviews very seriously. In follow-up, as you did not provide a booking number, we cannot work toward a favorable resolution. We will note this case as closed due to no reply from customer. If you change your mind and wish for assistance, please provide your booking number as requested on this review platform. Thank you.
Sincerely,
Getaroom
It was simple and easy and fast And also the cheapest at all the other prices but I would like to see if I can get an upgrade when I get there
Issa,
Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
Easy to handle, no complications and very friendly
Hi Daniel,
Thank you for providing your feedback! We hope you have a safe and fun trip. We’re always available if you need any assistance for future bookings and reservations.
Thank you,
Getaroom
I don't understand the pricing, at the top it's in CAD $ but when clicking on the book button at the bottom it's in USD $ and the price difference doesn't seem to change the exchange rate! Thanks
Hi Charle,
Thank you for providing your feedback! We hope you have a safe and fun trip. We’re always available if you need any assistance for future bookings and reservations.
Thank you,
Getaroom
Easy to navigate and book a room :) Got a follow-up e-mail to ensure delivery of reservation as well.
Jacqueline,
Thank you for your feedback and service opportunity! Our team is always available to chat should you need any assistance with future bookings or reservations.
Have a great trip,
Getaroom
This site Does not let me put in a negative star, if it did I would.
The worst experience possible would be an understatement, I will know next time, read the reviews first but thought I was using the actual hotel site, but nope, hijacked by getaroom.com, the refund policy is no refund, read the reviews on this site and others, like TripAdvisor, trustpilot, or go to the better business bureau and look them up.
At this point, I don't care if I get a refund or not, if I can save a few people from going thru what we did with this company, it's worth it.
Hi Steve, Our records show that you filed a dispute with your credit card company. We also show that our Risk Management Department has advised that this dispute is still pending. As we advised in our email to you, once a charge is disputed with your financial institution, our Service Team is unable to assist with a refund or resolution for this booking until the dispute has been concluded. Once the dispute has concluded, we look forward to assisting you further.
Sincerely,
Getaroom
I called to add a night to my reservation but instead YOU cancelled my reservation and issued me a new reservation. By doing this I was charged twice. Once for the reservation YOU cancelled and once for the new reservation YOU made. This caused me to be over drawn at the bank and I had to pay a $25 overdraft fee. First I DID NOT CANCEL my reservation I just wanted to add a night. But you screwed me and YOU cancelled my reservation NOT ME. I called and the problem was resolved but I am still stuck with the $25 overdraft fee. This will be the last time I stay at a Doubletree and deal with you people!
Charlotte, Thank you for your candid feedback and details about your experience with us. At Getaroom, we can offer the best deals to our customers because of our partnerships, and we apologize if your experience with us was unsatisfactory. We have sent you a detailed email directly. As a
Resolution has been achieved; we hope you will re-rate your experience to reflect your satisfaction.
Thank you,
Getaroom
It was very easy to use and a lot cheaper than the competitors. I will definitely use this site again
Sandy,
We’re so happy to hear you’ve had a great experience booking with us! Please reach out for your future booking needs. Have a great trip!
Thank you,
Getaroom
Booked a week and half in advance for a weekend only to have plans changed. When I booked I was told I had up to the previous day to cancel with free cancelation, only to find out that was not true. Julio from getaroom ID number 0050 says it doesn't matter if u have to cancel 5 min after you book you will not get a full refund. They take one nights fees and will refund the rest, which is not what I was told when I booked. Save your time and money and do not use this company. I will be posting this review on all social media's so everyone can see what this company does also with the screen shots of the other reviews on here.
Kevin, We have provided a resolution regarding your review and an email has been sent to you directly detailing this information. On behalf of the entire Customer Service department with Getaroom, we thank you for your feed-back and apologize for any confusion and inconvenience this may have caused you. We take our customers’ reviews very seriously, and we’d like to thank you for updating your star rating for your customer service experience on Sitejabber.
Thank you,
Getaroom
Good it was good good it looks as okay it wa goodnight
Hi Stuart, Thank you for providing your feedback! We hope you have a safe and fun trip. We’re always available if you need any assistance for future bookings and reservations. Thank you, getaroom
Fast im not going to enter more characters just to get a review featured offer me money or something I dont give a $#*!
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- Dallas, Texas, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Sarah,
Thank you for your Sitejabber feedback on your booking experience with Getaroom. We do apologize you feel this way and have attempted to reach you several times by phone and by email to help resolve your issue. Please know that we do take our customers' reviews very seriously. And although we have attempted to reach out to work toward a favorable resolution, we have notated our records that you no longer want to discuss this specific issue. Unless we hear back from you, we will consider this matter closed, notating assistance declined by the customer.
Sincerely,
Getaroom