Daniel M.

I was booking a room at Embassy suites Tampa through the website ran by GETAROOM. After picking the room and providing my payment information I clicked to book the reservation. The website said "declined" and I clicked a second time and website again said declined. Knowing I had entered my information correctly and having plenty of money to pay for the reservation I then figured there was some computer glitch with the website.
Needing to make the reservation I then found another website and booked the room at the Embassy Suites. I immediately received confirmation email of that booking.
The next day there was an email from GETAROOM confirming the original attempt to book the room and my debit card had been charged. Given I had prior confirmation from the other site I contacted GETAROOM customer service and originally spoke to a lady who listened to the story and told me I could not be refunded. I then wrote on Sitejabber about the problem and expressed my dismay with the situation. I have to say that Customer Service from GETAROOM promptly contacted me and resolved the dispute by refunding my payment.
I was really impressed with the response and resolution to my inquiry by their customer service team. Given this response I will not be hesitant to use GETAROOM for my future booking needs.