Getaroom

I had to cancel a reservation immediately after booking due to entering a wrong date and it has been a nightmare ever since. Please book any reservations you have directly with the hotel. They charged me $178 and have been telling not to contact the hotel to get approval for a refund. The hotel has no record of my initial reservation and has said that this company is just pocketing the money from my cancellation fee. It is a scam how they send you to the hotel in order to get refunded. Do not book with anyone but the hotel

Booked a room via phone number as part of a wedding hotel block. The individual helping me could not understand or speak English well. Once we finally got it booked the bride sent out a link with the ability to book the hotel that way. I checked the rate with the link and it was OVER $100 CHEAPER. Therefore GetARoom didn't even book the room using the wedding block. Then when we called to cancel the room, the first employee hung up on me, then the second one informed GetARoom doesn't even apply wedding room block rates... yet the employee I spoke with when I booked the room stated that wedding room block rate was applied.

Do not use this company. I am not the only guest who had issues.

Charged almost $100 in booking charges on a 2-night stay at a Holiday Inn Express. Their Booking Fee wasn't disclosed until payment was made. Nearly impossible to reach a live person when wanting to cancel. The GetARoom.com Rep refused to cancel by stating that Holiday Inn Express does not allow for refunds on cancellations, when in fact it does with only a 24-hour notice... I was giving 3 weeks notice! Kept me on hold for 15 minutes while "confirming" the cancellation policy with Holiday Inn Express, then put me on hold another 5 minutes while their system generated my cancellation number. Horrible company to do business with. STAY AWAY!

Hesitated at first because it reminded me of snap travel and they totally screwed me over with a reservation that was made by mistake and didn't want to give my money back even though EVERY other party was on board with the refund. Horrible experience, terrible customer service and greedy little armpit of a company, so yeah Hesitated for sure.

Not only was I directed to this booking tool via a deceptive google ad (shame on me, I guess), I was charged a $19.99 fee that was not disclosed (they say that them saying that "with taxes and fees" covers it, but the "fee" was to their platform, separate and on top of the standard hotel taxes and fees you normally get.

THEN, the total amount that they verbally told me over the phone increased by ~$8 when they actually charged me/sent me a receipt.

I will never use them again and I will be VERY careful next time I use a promoted link on google. Shame on you, "getaroom", or "reservatons.com" or whatever your company name is.

This is probably the worst experience I have ever had from a hotel reservation site. We booked a hotel in Cancun, Mexico using a deal we saw from getaroom on Trip Advisor last month. When we reached the hotel after landing at around 1am, we were shocked to know that the hotel had no clue about our booking as getaroom had not sent them any notification/ confirmation. Plus, we could not stay at the hotel, as they had no rooms available by then. We got to know from the hotel that a few more people who had made a booking from this site, faced the same issue a couple of days back. Their customer care was also of no help and we were stranded in the middle of the night as we had no where to go. It's been almost 3 weeks and even after repeatedly contacting their customer care, we have still not received the refund of the money that was already paid. This site should be just shut down immediately.

In thinking I was booking a room directly through the hotel site I was somehow redirected to this SCAM of a company! Upon completion of my reservation I noted the stated room price of $104 went to $148 due to bogus tax recovery charges and service fees. Directly after I contacted the horrible customer service department and was informed my card was already charged and absolutely no refunds! The owners of this company should be ashamed in literally stealing people's money! Please take my advice and DO NOT book through this unethical dishonest site!

A room was booked on this site for what should have been 186.00 but an additional 75.00 was added at check out. I should have known better when Chase texted me asking if it was me and declined the charges at first until I was stupid enough to let them know yes it was me. The called to cancel the reservation within 3 minutes of it being made and was told it was a NON refundable purchase. And the info for that was posted- yes it sure was posted I could receive a full refund if I purchased the room 2 days ago. What a joke

Booked a 2-bedroom suite with 1 queen bed in each room. When the hotel confirmed my reservation, they put me in a 1 bedroom with 2 queen beds. Thankfully, I explained that I had booked a different room and they were able to put me in the suite I wanted. Not sure if this was a pure accident on getaroom's part or if they were advertising one thing and thinking the customer wouldn't mind something different and presumably cheaper for getaroom.com. But I got it resolved so not a huge deal, just make sure you verify the registration with the hotel asap after booking.

At first I was impressed with the rates they provided until changes needed to be made. I had five very difficult reservations and multiple changes in reservation#'s. When the trip was cancelled all together I called and cancelled all the reservation #'s I had and then asked them to be sure I did not have any other reservations, which to their response was that all my reservations were cancelled. Conveniently, the telephone conversation that this occurred on apparently did not get recorded and they still are trying to stiff me for the fee. All my reservations were cancelled, why would I still have this one when the people never arrived into the country? Been fighting them now for two months and and am ready to turn over to fraud department!