Getaroom

Tried to cancel a reservation because my business trip was cancelled. Hotel couldn't because it was booked thru them and they couldn't cancel. Has been a vicious circle with no positive result. The Service Fee they charged was almost as much as the cost of the room, which was not disclosed when I was making the reservation. The site was also deceptive as I thought I was booking thru the hotel. Asked numerous times to talk to a supervisor and got no where. The agents are obviously trained to attempt to resolve the issues at their level, without any concern for the customer. Worst experience ever.

I booked one hotel room for a hotel in Shrewsbury and had no confirmation from this site. I then booked again later and then my first booking materialised. With both of these bookings a large fee was added for tax. I immediately cancelled both the rooms and get a refund and was told this wasn't possible even though it was the same day and the booking was for over a week away. I later received the tax back for one room but am still waiting for the other. I have tried calling them but have discovered they have blocked my number. I therefore got someone else to call them on my behalf but they refused to engage, saying they will only talk to me! How can I do this when they won't take my calls?! This site offers very low prices but fails to deliver - at present I'm out of pocket by £140 and still have no room! Surely this cannot be legal?

We booked two rooms at the Hampton Inn. During our call to make reservations we confirmed we were talking to HI. Reservations. We were actually talking to GetARoom. We tried to price match with booking.com
but were told they had not updated the rate but would when reservation was confirmed. So, we booked the rooms, supposedly for $128.57. However, on our credit card they charged $187.88! Can't get through to them by phone. Looks like we taken for $59.31. Be careful online!

UPDATE from Original Complaint: I was contacted by someone at GetaRoom and explained the situation and how i felt mislead. I was provided a partial refund after my stay, so that helped to resolve the issue.

I clicked on the what i thought was the ph# for the Crown Plaza Hotel chain ph# and the customer service rep. Acted as if he was with the chain. I was quoted a "special rate" better than my corporate rate i asked for. I agreed to the $165 rate over the phone and provided my info. & CC and no mention of the service charges. Later i get a confirmation from a different website called GetARoom and look at the rates and charges... $165 for the room and $84 in service charges... i don't believe taxes & services in Portand come to $84! Called the customer asked for a refund or to match the rate at what it should be and they would not. I'm awaiting some resolution in the meantime... horrible customer service with no help in explaining why the rates are so high, very deceptive practices.

Very professional and efficient person set this up and explained thoroughly. Down from 5 stars because I wasn't informed that this service was going to increase my anticipated costs. However, I feel well taken care of: it's all down and documented, all set up. I don't have to wrangle with hotel staff. It probably would have come to same price anyway. Small price tag, as advertised, was deceptive, and I ended up paying more anyway.

I thought I was booking at one Super8, but got a reservation at an affiliated Super8. Customer service was unable to help, insisting I should have checked the address. Perhaps, I overlooked that and clicking on the desired hotel redirected me to another one and I didn't catch on. Still, there support consisted of them telling me to be more careful next time. Lesson learned. Also, I called Super8 directly. The rates they offered were lower! Another lesson learned.

Still waiting for the reply. The cc was settled within days if not hours of the reply. I've emailed for an update with no reply. Book elsewhere-this site is horrid.
I am extremely flexible in most situations. I am low maintenance and when I do reviews they are generally positive. If it's been extreme in poor customer service I will warn others. STAY AWAY FROM THIS BOOKING SITE!

I booked hotel with getaroom, the price was the same before taxes as the hotels (I checked after seeing the overcharge), but ended up with an extra $200 of fees over and above what the hotel's site charges. I called getaroom customer service, they gave a run around citing the hotel policy of no refund on 100%, yet the hotel website and their customer service said that wasn't their policy. Nothing they could do.

After having reviewed our booking, a $216 refund will be returned after our stay.

Do not book through Getaroom! Please save yourself the headache! I don't write reviews but because of the extreme poor service and issues I have had to deal with I don't want others to go through the headache. Long story short Getaroom uses one of their Creditcards to pay the hotel reservation and then Getaroom withdraws this amount from your credit card. Getaroom credit card was denied so I had to pay for the hotel directly despite Getaroom with drawling the total amount from my credit card! I ended up paying for the room twice. Customer service didn't even address the issue. Getaroom is all about making money and does not care about quality customer service! Do not use them.

Absolute ripoff! Hotel room in Glasgow advertised at 89€ per night, entered my credit card details and was charged 143€ due to a hidden 54€ "service charge". The booking is IMMEDIATELY non-refundable and cannot be cancelled or modified. Stay away from this crowd at all costs!