Ritika S.

This is probably the worst experience I have ever had from a hotel reservation site. We booked a hotel in Cancun, Mexico using a deal we saw from getaroom on Trip Advisor last month. When we reached the hotel after landing at around 1am, we were shocked to know that the hotel had no clue about our booking as getaroom had not sent them any notification/ confirmation. Plus, we could not stay at the hotel, as they had no rooms available by then. We got to know from the hotel that a few more people who had made a booking from this site, faced the same issue a couple of days back. Their customer care was also of no help and we were stranded in the middle of the night as we had no where to go. It's been almost 3 weeks and even after repeatedly contacting their customer care, we have still not received the refund of the money that was already paid. This site should be just shut down immediately.