GetaroomReviews 6,370

This is def a third party that will guide you to whatever hotel rooms they have available. I actually thought I was calling the hotel, but it was a 3rd party whose number must have popped up when I googled the specific hotel phone number. My mistake. The rep was nice but there was a communication barrier and I thought I had made reservation at my desired hotel, but the confirmation showed something different. Also, they do charge you in full immediately and will issue a refund when you cancel, as opposed to using your card to hold the room and not charging until close to your arrival. They were professional in getting it resolved. Waiting for the charge to be reversed.

Successfully, or so I was told, booked a room at the Cabañas Tulum Hotel. My credit card was charged $498 and some change. So far so good.
However, because I have been screwed over by partner sites before, I made sure to call the hotel directly to make sure they had received my reservation. Not only did they NOT have a reservation for me, they also told me that the night I booked was completely full and they had no room for me. This means, had I trusted TripAdvisor and GetARoom, I would have arrived in Tulum, a popular destination in Mexico, with no accommodations and would have to try to scramble to find a new room during peak season!
This is completely unacceptable. Here I thought TripAdvisor was a reputable website- guess not.
Very disappointed.
The hotel told me they had direct contracts with Booking.com and Expedia. As did the hotel I ended up booking at since this one was full.
Booked through Booking.com with no problem- called the new hotel and they confirmed they had my reservation!

I stayed 2 nights at a hotel for a rate of 97 a night. I never make reservations through 3rd party, but it was an emergency trip and didn't look as carefully as I might have. These fees for a 2 night stay were calculated at a rate of 108.27. I would not make a reservation through this site. Their service charge is excessive. I did call about this and hoped that they would "do the right thing" and correct this. It would have made a difference in this review, but after being on the phone with them, primarily on hold, for 25 minutes I was told politely that there was no good will gesture that they could make. I was polite and patient throughout, but found that this business really only cares about their exorbitant profits. After spending time with customer service, I was very clear that I would leave an uncomplimentary review. They did nothing. Then I posted it, and my problem became interesting to them. They contacted me and refunded half of my fee. The total fee exceeded the cost for 1 night on a 2 night stay. It might have made a difference if I hadn't had to work so hard, only to be told "no." But as it was, half was still more than half of one night's stay on 2 nights. Thanks for trying, GAR, but too little too late. I know how much I would have paid the hotel directly because both the property and GAR charged me. The hotel charged 214.02 and GAR charged 326.27. Not really much in the way of savings, even with a $54 refund, but thanks for trying.

I was told after saying that I wanted hotel accommodations at The Hampton Inn and Suites in Monroe that there was no availability. Accommodations were made at the Best Western. Later that day I decided to call the Hampton myself and found that there were accommodations. I then had to go through the entire process of making new arrangements and cancelling the ones with Best Western. What would have happened had I not allowed for the rooms to be cancelled.