Getaroom Reviews Summary
Getaroom has a rating of 3.4 stars from 6,370 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Getaroom most frequently mention good price, full refund and easy process. Getaroom ranks 5th among Hotels sites.
I called this in to book a room at the Peppermill in Reno, I asked for a room in the Tuscany tower and I had a code from my customer for discount.
They booked me into the Tuscany hotel in Vegas., charged me card immediately and will not refund the money, I am out 2 nights hotel money.
The manager claimed the hotel won't cancel it. I will never use them again totally incompetent
Have stayed there 3 times and have never been disappointed. Great value. Would recommend to anyone passing by Cordele. We will be back.
First time user and found it to be very easy and straight forward. Site had the cheapest price found.
The booking experience for The Royal Pacific Hotel and Towers hotel in Hong Kong was very good. Your company provided excellent information and the booking process went extremely well. All cancellations before 2-11-2019 are fully refundable.
This was the first time using this site to book a room and it was a good experience. I would definately use it again
Throughout the booking process it never stated that the full hotel charge would be put on my credit card. In fact, it said it would be under $100 to reserve the room. The next day, the full amount of the room was placed on my credit card.
These people are crooks. They pose as the real lodging (in my case the Lake Arrowhead Resort) on the website search, offer you above asking prices for the room and then that room type is not available so you end up paying more than you need to! Not once did the salesperson on the phone say it was not a direct booking with the resort. Be very careful with this business or you will get screwed!
There was a mistake on our hotel reservation made by Get-a-room. These things happen, and it would've been no big deal if they fixed it. Basically they confirmed a particular type of room and amenities, but the confirmation email and the room booked weren't what we agreed to on the phone.
There was a bit of a hassle to try to get to a resolution, but in the end a gentlemen whose name escapes me, called and went above and beyond to come to an agreeable resolution.
Easy to use. I was surprised to find a room still available. The direct hotel site said that they didnt have Anticipatory guidance is provided. Available rooms. I wish I had a clearer idea of which room I have reserved. The description was vague.
Your reservation online I book my room for one hotel with no refund rate and after I finished my booking I got confirmation for different hotel
I spoke with the customer service they were nice but they could not do any thing about it
The whole process was very easy, and the price was unbeatable. The price for the other travel site's were significant higher.
Details of the reservation were clearly stated and enabled me to make plans far in advance with the assurance that if the unforseen occurs, I can be flexible with dates, etc.
Booked a room on site - realized within 2 minutes that my husband booked a hotel room in same city for the same night. Called to cancel reservation immediately. Spoke with customer service and they said they would contact the hotel to see if the reservation could be canceled. They didn't. I contacted the hotel myself and the hotel said they would cancel for no charge to us. We have been charged for the hotel room and now working with Amex to have charge from this sight refunded.
I tried to book a room for the night using their rate but when i got to the desk at the hotel they said i had no reservations. The site booked my room for over a week out and when i called to get things corrected they refused to change my date or give me a refund, they told me over the phone i was wrong and sol. So i will never use this site again. After i spent over an hour on the phone at the hotel trying to solve the issues, another 2 hours a different day and emails throughout i was offered to be discounted 10% because there was no way to refund me so i wrote the top half of my review. After all that they finally decided that a refund could be made which i do appreciate but it is not worth the hassle of having to deal with again. At least offer a discount or room for the next time to try and get me to come back
Great company very pleased with find me a great price in Cartagena Colombia. I was looking for the same hotel that I got this time I stayed in the hotel last time I was in cartagena great Hotel great price
I recently booked a room at a Lisbon hotel and mistakenly said one person instead of two. I immediately put in a customer request ticket asking for the change. I have one more gone in and asked why I have heard nothing. No response from them. I finally emailed the hotel itself to make the change. Very disappointed
I booked a room at the Mt. Washington Hotel, your email confirmation # listed me at the Omni Mt Washington Resort. When I called the hotel just now, they have my room at the Bretton Arms Inn, NOT THE HOTEL!
Chris made it possible for me to book two rooms in New York City for two friends. He got me a great deal of a hotel in a nice area! My friends are looking forward to their trip in May. The fact that you can talk to a live person is better than doing it online! Many thanks Chris!
I paid for a two night stay at the Sierra in Mammoth Lakes. Upon calling the hotel to confirm my room they informed me the site overbooked and would have to take responsibility for finding me a new room. I am not hearing back from the booking agent.
Clear website. Easy reservation. My final review will be after the hotel check in, stay and actual charges and will post here on 2-20-18 at 3:30 pm beginning with the phrase, "Santa Nella."
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Hotels Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members