Getaroom has a rating of 3.4 stars from 6,370 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Getaroom most frequently mention good price, full refund and easy process. Getaroom ranks 5th among Hotels sites.
Had Chris for the agent. We ran into trouble with our credit card ( too much traveling, too many places so our company flagged the card). Chris handled the dilemma nicely and gave me his personal number to call after speaking to the credit card company. He handled everything professionally( multiple rooms, multiple dates) and we have our reservations and are xtremely happy. Thanks Chris!
I asked to change the length of my reservation, and they wanted to charge me $200. Not cancel, but change. I have no use for theivery or Idiocracy.
The representative I worked with, Tierra, was very helpful and well-informed. She went above and beyond to accommodate us. Good people skills always a pleasure to meet someone like that.
Clear, user friendly! Thank you! Easy to book and unfortunately, because my parents also booked for same date, I had to cancel and that was easy to do too!
You cannot cancel the reservation if you have a change of plans or miss a flight, etc. I tried calling and got no response. Even left voicemails and still nothing...
I booked a room that was sold out on all the other hotel vendor websites and the hotel website itself. The reservations process was very easy, but the receipt actually looks a little too brief, leaving me with a slight feeling of mistrust. I just hope I have a room when i actually get to Scotland in 3 months. I have emailed the hotel to get a confirmation from them directly -so far, no response yet. Humm..
An all inclusive resort for 2 at 77 dollars a piece? IT seems almost too good to be true... I hope its not!
First time user. Was easy to book, I got very cheap compare to other sites, $400 cheaper for 2 days from other sites.
Somehow it was booked wrong the first time - to many days. I had a little trouble understanding the representative when I had to change the dates.
GetARoom offers the best hotel rates out there, hands down! I highly recommend their service! This is my second time booking with them and they are my go to booking service from now on.
They were polite helpful and accommodating. The gentleman gave me all the important info I needed and explained the cancellation policy as well.
Terrible to speak with, not English speakers, huge background noise from their headset. Unwilling to adapt to the problem. Couldnt understand my wishes to add another room! Extremely painful and irritating experience!
Very helpful customer service rep. Who found a great price for us for an additional night's stay at a hotel in Tampa. We had no problem with the change in reservation and the follow-up email was useful too.
Excellent. The person that helped me could not have been nicer and extremely helpful. They looked into several hotels and suggested the hotel we are going to stay in.
Price is really low compared to other 6 sites I been to check they are more than $50 higher per Day although with other sites there is a few that debits the card as you book in and a few others dont and there is 2 sites that charged you less if you pay the same day and charge you more if you just book which is ridiculous and a fraud for me. I will be looking at your site again next time I want an accommodation
I booked the wrong day and Sheila was very helpful at correcting my problem will use this site again and promote it to fellow drivers
Excellent breakfast. I wish the two double bed suit was a two queen suit instead. The four of us were just a little too crowded, otherwise it was clean and very nice.
He was nice but ended up booking only part of my reservation then sent me to the hotel for the rest. Found out your cancellation policy does not line up with hotel policy
They still haven't emailed me back from several days ago regarding the room. I had a bed request. I can't believe they still haven't emailed me back and this form is requesting that I type at least 100 characters before I can submit this.
Answer: They are not ethical. For me, they used a website that appeared to be the actual hotel website, did not identify themselves when they should have, and did not mention booking fees while they charged a 30 percent booking fee for a room that was its normal price. They were supposed to cancel charges on my credit card and did not. STAY AWAY!
Answer: They are a site attached to Trip Advisor---- if you see them on screen while trying to book a room-- hit cancel. I'm out over $150 because of their fraudulent cancellation policy.
Answer: Thought I was booking on the actual hotel sight but was deceived in as much as it was Getaroom. Talked to someone else also staying at this hotel at the same for about a third less. Called them right back and had already charged my card and it would be up to 3 weeks to refund. That's about what it took but did get refund. Then checked reviews and no one had anything good to say about getaroom. Go straight to hotel sight of one you know and trust or stick with something like Travelocity.
Answer: I'm definitely in. There's something very deceptive, if not illegal, when you start off on a hotel's website and when you click Make a Reservation, it somehow transfers you to the GetARoom site without your knowledge. I had no idea this was done until I received their email confirmation. I'm thinking of contacting my state's Consumer Protection Div. Of the AG's Office to file a complaint when I get back from vacation.
Answer: Call 800-468-3578 but good luck. They are scammers
Answer: Wow. This is one bad company. Made a reservation and then needed to cancel. They gave cancel date all along. I called to cancel on that date and was told that date was only for 1 minute of date they told me. I was supposed to forfeit one night's cost. Luckily I made reservation on AMEX and they'll tell this fraud company to get lost. Moral of the story: make reservations through hotel.
Answer: Hi Sharon, We apologize for any negative experience. As this question is about a pending refund due to the impact of Covid -19, please know that our refund response times are longer than normal. We are working diligently with all of our suppliers to get approval and expedite your refunds. We do see that there is a recent review posted by Sharon. We will assume that is from you and add it to the queue for a Service Resolutions Specialist to review your case. Sincerely, Getaroom
Answer: Hi Al, Please advise your booking number and we will have a representative reach out to you. Thank you. Getaroom.com