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GetaroomReviews 6,370

3.4
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Getaroom Reviews Summary

Getaroom has a rating of 3.4 stars from 6,370 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Getaroom most frequently mention good price, full refund and easy process. Getaroom ranks 5th among Hotels sites.

service
377
value
302
quality
274
South Carolina
1 review
0 helpful votes
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Jackson Hole
March 2, 2018

Had Chris for the agent. We ran into trouble with our credit card ( too much traveling, too many places so our company flagged the card). Chris handled the dilemma nicely and gave me his personal number to call after speaking to the credit card company. He handled everything professionally( multiple rooms, multiple dates) and we have our reservations and are xtremely happy. Thanks Chris!

Date of experience: March 2, 2018
California
1 review
0 helpful votes
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Inept
March 4, 2018

I asked to change the length of my reservation, and they wanted to charge me $200. Not cancel, but change. I have no use for theivery or Idiocracy.

Getaroom attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 2, 2018
Illinois
1 review
0 helpful votes
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Most helpful
March 2, 2018

The representative I worked with, Tierra, was very helpful and well-informed. She went above and beyond to accommodate us. Good people skills always a pleasure to meet someone like that.

Date of experience: March 2, 2018
California
1 review
0 helpful votes
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Easy to book!
March 2, 2018

Clear, user friendly! Thank you! Easy to book and unfortunately, because my parents also booked for same date, I had to cancel and that was easy to do too!

Date of experience: March 1, 2018
Minnesota
1 review
1 helpful vote
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Terrible
March 4, 2018

You cannot cancel the reservation if you have a change of plans or miss a flight, etc. I tried calling and got no response. Even left voicemails and still nothing...

Getaroom attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 1, 2018
California
1 review
0 helpful votes
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I booked a room that was sold out on all the other hotel vendor websites and the hotel website itself. The reservations process was very easy, but the receipt actually looks a little too brief, leaving me with a slight feeling of mistrust. I just hope I have a room when i actually get to Scotland in 3 months. I have emailed the hotel to get a confirmation from them directly -so far, no response yet. Humm..

Date of experience: March 1, 2018
Oregon
1 review
0 helpful votes
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An all inclusive resort for 2 at 77 dollars a piece? IT seems almost too good to be true... I hope its not!

Date of experience: March 1, 2018
California
1 review
0 helpful votes
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Easy and cheapest
March 1, 2018

First time user. Was easy to book, I got very cheap compare to other sites, $400 cheaper for 2 days from other sites.

Date of experience: February 28, 2018
South Carolina
1 review
0 helpful votes
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Rooms
March 1, 2018

Somehow it was booked wrong the first time - to many days. I had a little trouble understanding the representative when I had to change the dates.

Date of experience: February 28, 2018
Texas
1 review
0 helpful votes
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Second Time Booking with GetARoom
March 1, 2018

GetARoom offers the best hotel rates out there, hands down! I highly recommend their service! This is my second time booking with them and they are my go to booking service from now on.

Date of experience: February 28, 2018
Pennsylvania
1 review
0 helpful votes
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Helpful
March 1, 2018

They were polite helpful and accommodating. The gentleman gave me all the important info I needed and explained the cancellation policy as well.

Date of experience: February 28, 2018
Texas
2 reviews
0 helpful votes
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Terrible to speak with, not English speakers, huge background noise from their headset. Unwilling to adapt to the problem. Couldnt understand my wishes to add another room! Extremely painful and irritating experience!

Date of experience: February 28, 2018
Florida
1 review
0 helpful votes
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Efficient hep!
February 27, 2018

Very helpful customer service rep. Who found a great price for us for an additional night's stay at a hotel in Tampa. We had no problem with the change in reservation and the follow-up email was useful too.

Date of experience: February 27, 2018
New York
1 review
0 helpful votes
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Marie Zukowski
February 27, 2018

Excellent. The person that helped me could not have been nicer and extremely helpful. They looked into several hotels and suggested the hotel we are going to stay in.

Date of experience: February 26, 2018
Canada
1 review
0 helpful votes
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Rates
February 27, 2018

Rates on the internet were confusing as there were different prices for the same room without explanation.

Date of experience: February 26, 2018
Australia
1 review
0 helpful votes
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Very good
February 26, 2018

Price is really low compared to other 6 sites I been to check they are more than $50 higher per Day although with other sites there is a few that debits the card as you book in and a few others dont and there is 2 sites that charged you less if you pay the same day and charge you more if you just book which is ridiculous and a fraud for me. I will be looking at your site again next time I want an accommodation

Date of experience: February 25, 2018
Oklahoma
1 review
0 helpful votes
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Professional
February 26, 2018

I booked the wrong day and Sheila was very helpful at correcting my problem will use this site again and promote it to fellow drivers

Date of experience: February 25, 2018
Nebraska
1 review
0 helpful votes
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Nice for the price.
February 26, 2018

Excellent breakfast. I wish the two double bed suit was a two queen suit instead. The four of us were just a little too crowded, otherwise it was clean and very nice.

Date of experience: February 25, 2018
Canada
1 review
0 helpful votes
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He was nice but ended up booking only part of my reservation then sent me to the hotel for the rest. Found out your cancellation policy does not line up with hotel policy

Getaroom attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 25, 2018
California
1 review
0 helpful votes
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Customer Service
February 28, 2018

They still haven't emailed me back from several days ago regarding the room. I had a bed request. I can't believe they still haven't emailed me back and this form is requesting that I type at least 100 characters before I can submit this.

Date of experience: February 25, 2018