Getaroom Reviews Summary
Getaroom has a rating of 3.4 stars from 6,370 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Getaroom most frequently mention good price, full refund and easy process. Getaroom ranks 5th among Hotels sites.
Booked a TripAdvisor hotel with GetARoom and it was much less expensive than the the other travel websites.
I appreciated the cheaper price. I wish there was a senior citizen discount. I went to the website of the hotel and it was $40 more for the room before taxes. The customer services person told me to go online and it would be cheaper.
The customer rep was able to find me a good deal, but i felt as if i was rushed the entire time, like they were trying to get me off the phone.
The room was not clean. There was so much noise. Not a quality stay at all. I would not recommend anyone to stay here. Run far away as you can.
Booked a room through GetARoom. I thought the tax/service charge was extreme, however, when a mistake was made and the hotel revealed how much it was charging GAR then I knew that their charge was ridiculously excessive. NEVER AGAIN!
Get a room was fine. However, this hotel charged extra fees for something we did not use, request, or want. The service at the hotel was horrible due to complete lack of training of employees. I would recommend saving your money and going somewhere else.
GAR staff intentionally changed my two room reservation from 2 adults and 3 kids to 6 adults and included a hidden surcharge of $1000 that increased the total bill by over 20%. Countless hours on the phone where they refused to take responsibility for even basic customer service proved useless. They are skilled in redirecting, delaying, pointing fingers - everything other than resolving problems. Never received a refund for their error. Do not ever use this service!
Charged and refunded money for a room that was listed available and was not available. Dont charge people before the room is confirmed available
Took a long time on the phone to book a room for a couple of nights for two separate dates. About 40 mins! The lady went over the cancellation guideline two times for each individual booking!
I have better things to do!
Like being in the Caribbean! Love it, will be coming back! Great pool and amenities...
I asked your reservation person 5+ times if Id actually contacted The Fess Parker Hotel and she responded YES each time which was UNTRUE. She also gave me the Hotel address as where she was located, also fraudulent information. I spent a very frustrating 30 min with a person who continuously lied about her association to the Hotel AND when I called the Hotel to verify my reservation they didnt even have the correct information for names or rooms. I had to spend another 25 minutes covering the same information. Today I will resume the search since we thought the delay could be due to your fraudulent prepayment information as a hotel policy. The actual Hotel staff person & I thought I should report your organization but discovered that Id have to reissue my credit card due to fraud accusation if I pursue your company.
This hotel was extremely run down. There were gaps in the doors. We stayed in two different rooms because the first one had no heat and we couldn't get the office to help us. The second one was missing the fridge. So disgusting.
The agent was very knowledgeable about the the location of the rooms and the city. We needed a couple of rooms with different descriptions and he made sure that I understood the pricing along with with the taxes. He was pleasant and was not in hurry like so agents are. Altogether a positive experience.
Well, staff was friendly, but yelled over from the couch while playing guitar if we would like to check in. We asked for extra pillows and apparently there was only one extra in the entire hotel. The satellite TV was not in sync to the remote and the sauna is nonworking. Beds are like hard trampolines and and the decore is from the 70's with wallpaper pealing off the wall. I would not visit this establishment again unless they had a 49.00 special. Lol The Price if the room quoted to us with one queen bed was $240.00 per night. Happy vacationing!
Thank goodness I called to confirm, getaroom booked the wrong dates for my hotel. Great price but what good is it if the reservation is wrong?!
Price was better than everyone else but insure about using as I had never heard of them. Decided to go ahead and book. After over 5 minutes and still processing I called help line. They said room was gone and booked me different room. Got confirmation number and told cost. All done new I thought. Then got email confirming original booking. Very confused.
Went on line and found a great room totally refundable with very little effort and they immediate sent a confirmation number
I only book on line every couple years, and forget between each use. Process with this company was clear, easy, and fast.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members