Getaroom has a rating of 3.4 stars from 6,370 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Getaroom most frequently mention good price, full refund and easy process. Getaroom ranks 5th among Hotels sites.
When I showed up to the hotel where I had booked, i was told they were full. Put me in a place across the street that was nothing like what I'd booked. Instead of a king size bed there were two smaller beds. Instead of a modern hotel it was a old "boutique" place. THe bathrooms had windows that were more like glass blinds that didnt fully close. Which was directly next to the bathroom window of the next room. To make matters worse, the bathroom door couldnt be fully closed from the main room (only closed when locked from inside. So basically any noise could from any part of the next room could be heard.
Was planning a romantic getaway with my girlfriend and this definitely got the trip off to a horrible start.
Absolutely awful, no confirmation, and no one answers the 800 number on your site. TERRIBLE. I now have to dispute charges with the credit card company because the hotel is booked.
I made a hotel reservation with Getaroom and ended up having to cancel less than an hour later due to my child's illness. I called to cancel and Getaroom gave me the runaround for hours, but eventually told me they would refund me if I could get the hotel to agree to the refund. I called the hotel directly and they agreed to the refund immediately.
Reservation was made, days later recieved a call from get a room wanting additional monies for the reservation made after thier site made statements that rooms with refrigerators were available with a request, which was made at time of reservation. They made no effort to correct thier error. I had to contact hotel direct to work it out.
This company ripped my mother, a senior citizen, off. She had to travel to Baltimore after my dad was transferred from their local ER to Baltimore because he had to have hand surgery. Scrambling, she contacted these losers after she could not find a hotel nearby that wasn't booked up. After I drove her up to the hospital 2.5 hours, my father was told he did not need the surgery and was released (the local ER doctors made a mistake, i. E. are completely incompetent). My mom was suddenly out over $700 and contacted getrippedoff.com to see if she could at least get a partial refund, since she had just booked the rooms with them only a few hours previously. They gave her the run around, told her she needed a signed document from the hotel. When she asked to speak to a manager, they put her on with a woman named "Mary" who would not give her last name or phone number. My mother was then told she had to wait a week to possibly get a refund. My parents are both elderly and on a fixed income. $700 is a lot of money to them, and can't really afford to lose it all. It's not right to take advantage of people in a bad situation.
Very easy to talk to. They try to find the best rates. Great job. I would recommend you to call and see what great rates they give you.
The customer services representative are very helpful and nice, thank you for your services. I will come back to book any trip in the future.
I went in NY last year so in 2018 I looking for something diference. My other friends go to ny, so I looking for a good deal. Just Getaroom offers me a really good price and unbelived deal. So now i gonna spend time with my family and friend at ny. Its my first time booking at getaroom!
We talked to Angelo he said we could cancel the room for Monday and we tried to cancel but the gal we talked to said we could not cancel
The room was available for $122 but when I checked out it had gone up $20. Everything said my card would be charged when I get there and free cancellation fee. My card has been charged and my trip is still weeks away. I feel I've been scammed.
How cool is a salt water pool, I'm not sure because it required me to go outside. Awesome in the warmer temps I'm sure. The general manager is great! I got a head cold during my stay and they did everything to make me feel better. Very friendly caring respectful staff! Thanks to all!
Easy process and great rate. Have stayed at this hotel before and overall was extremely pleased great accommodations nice restaurant
I have never had a worse experience dealing with a booking agent. I was cut off multiple times, they led me to believe they were affiliated with the hotel, told me variously that the wedding block was sold out, the price for the block had gone up and there were only three rooms left in the entire hotel, so I had to pay their inflated price or be blocked out. None of that was true
The only reason I'm giving this place a 4 is because I ordered a king sized bed and they ended up giving us two queens. Other than that, the place was clean, the bathroom was large, and the staff was SO NICE. If you want to be close to the parks and Disney springs, then I would definitely recommend this place.
Staff unable to communicate and as a result they screwed up my reservation even after I repeated it several times. Then refused to let me speak to their supervisor! I will never use your deceitful site again. Thought I was calling the hotel direct not some foreign business which forced me to pay upfront. They SUCK!
Getaroom provided a large variety of hotels to select from for a recent trip to Denver. I got a great rate. No issues at check-in or check-out.
I created my reservation - with getaroom(I was passed here by a 3rd party).
I was was then unable to edit the reservation!
Had to cancel the reservation, then had to wait 12 hours while it was processed, the re-book. That's pretty lame.
Also, when you search for a particular hotel getaroom does not find it.
I had to do a google search with getaroom & the hotel name as my criteria.
Letting google do the work showed the hotel was there!
There is nothing to like about the website, it is an abject failure
My rep Karen was so easy to work with and efficient! She guided me to make the best choice for my family and I on a hotel room. Polite and respectful. I will use this service again in the future due to her help.
Had to make a quick reservation. They had the best price I could find. Had to cancel for a change of plans and no penalty and quick refund.
Never heard of this site before until trip advisor linked me over. They had the best price and an easy booking process. Thanks guys!
Answer: They are not ethical. For me, they used a website that appeared to be the actual hotel website, did not identify themselves when they should have, and did not mention booking fees while they charged a 30 percent booking fee for a room that was its normal price. They were supposed to cancel charges on my credit card and did not. STAY AWAY!
Answer: They are a site attached to Trip Advisor---- if you see them on screen while trying to book a room-- hit cancel. I'm out over $150 because of their fraudulent cancellation policy.
Answer: Thought I was booking on the actual hotel sight but was deceived in as much as it was Getaroom. Talked to someone else also staying at this hotel at the same for about a third less. Called them right back and had already charged my card and it would be up to 3 weeks to refund. That's about what it took but did get refund. Then checked reviews and no one had anything good to say about getaroom. Go straight to hotel sight of one you know and trust or stick with something like Travelocity.
Answer: I'm definitely in. There's something very deceptive, if not illegal, when you start off on a hotel's website and when you click Make a Reservation, it somehow transfers you to the GetARoom site without your knowledge. I had no idea this was done until I received their email confirmation. I'm thinking of contacting my state's Consumer Protection Div. Of the AG's Office to file a complaint when I get back from vacation.
Answer: Call 800-468-3578 but good luck. They are scammers
Answer: Wow. This is one bad company. Made a reservation and then needed to cancel. They gave cancel date all along. I called to cancel on that date and was told that date was only for 1 minute of date they told me. I was supposed to forfeit one night's cost. Luckily I made reservation on AMEX and they'll tell this fraud company to get lost. Moral of the story: make reservations through hotel.
Answer: Hi Sharon, We apologize for any negative experience. As this question is about a pending refund due to the impact of Covid -19, please know that our refund response times are longer than normal. We are working diligently with all of our suppliers to get approval and expedite your refunds. We do see that there is a recent review posted by Sharon. We will assume that is from you and add it to the queue for a Service Resolutions Specialist to review your case. Sincerely, Getaroom
Answer: Hi Al, Please advise your booking number and we will have a representative reach out to you. Thank you. Getaroom.com