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GetaroomReviews 6,370

3.4
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Getaroom Reviews Summary

Getaroom has a rating of 3.4 stars from 6,370 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Getaroom most frequently mention good price, full refund and easy process. Getaroom ranks 5th among Hotels sites.

service
377
value
302
quality
274
Mexico
1 review
1 helpful vote
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Puerto Vallarta
March 11, 2018

When I showed up to the hotel where I had booked, i was told they were full. Put me in a place across the street that was nothing like what I'd booked. Instead of a king size bed there were two smaller beds. Instead of a modern hotel it was a old "boutique" place. THe bathrooms had windows that were more like glass blinds that didnt fully close. Which was directly next to the bathroom window of the next room. To make matters worse, the bathroom door couldnt be fully closed from the main room (only closed when locked from inside. So basically any noise could from any part of the next room could be heard.

Was planning a romantic getaway with my girlfriend and this definitely got the trip off to a horrible start.

Getaroom attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 8, 2018
New York
1 review
0 helpful votes
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SCAM
March 10, 2018

Absolutely awful, no confirmation, and no one answers the 800 number on your site. TERRIBLE. I now have to dispute charges with the credit card company because the hotel is booked.

Date of experience: March 8, 2018
Nebraska
1 review
0 helpful votes
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DO NOT USE GETAROOM!
March 10, 2018

I made a hotel reservation with Getaroom and ended up having to cancel less than an hour later due to my child's illness. I called to cancel and Getaroom gave me the runaround for hours, but eventually told me they would refund me if I could get the hotel to agree to the refund. I called the hotel directly and they agreed to the refund immediately.

Date of experience: March 8, 2018
Illinois
1 review
0 helpful votes
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False Advertising
March 9, 2018

Reservation was made, days later recieved a call from get a room wanting additional monies for the reservation made after thier site made statements that rooms with refrigerators were available with a request, which was made at time of reservation. They made no effort to correct thier error. I had to contact hotel direct to work it out.

Date of experience: March 7, 2018
Virginia
1 review
0 helpful votes
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Scam Artists
March 9, 2018

This company ripped my mother, a senior citizen, off. She had to travel to Baltimore after my dad was transferred from their local ER to Baltimore because he had to have hand surgery. Scrambling, she contacted these losers after she could not find a hotel nearby that wasn't booked up. After I drove her up to the hospital 2.5 hours, my father was told he did not need the surgery and was released (the local ER doctors made a mistake, i. E. are completely incompetent). My mom was suddenly out over $700 and contacted getrippedoff.com to see if she could at least get a partial refund, since she had just booked the rooms with them only a few hours previously. They gave her the run around, told her she needed a signed document from the hotel. When she asked to speak to a manager, they put her on with a woman named "Mary" who would not give her last name or phone number. My mother was then told she had to wait a week to possibly get a refund. My parents are both elderly and on a fixed income. $700 is a lot of money to them, and can't really afford to lose it all. It's not right to take advantage of people in a bad situation.

Date of experience: March 7, 2018
New Jersey
1 review
0 helpful votes
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Very easy to talk to. They try to find the best rates. Great job. I would recommend you to call and see what great rates they give you.

Date of experience: March 7, 2018
California
1 review
0 helpful votes
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Hotel reservation
March 8, 2018

The customer services representative are very helpful and nice, thank you for your services. I will come back to book any trip in the future.

Date of experience: March 6, 2018
Florida
1 review
0 helpful votes
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Best price
March 7, 2018

I went in NY last year so in 2018 I looking for something diference. My other friends go to ny, so I looking for a good deal. Just Getaroom offers me a really good price and unbelived deal. So now i gonna spend time with my family and friend at ny. Its my first time booking at getaroom!

Date of experience: March 6, 2018
Arizona
1 review
0 helpful votes
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We talked to Angelo he said we could cancel the room for Monday and we tried to cancel but the gal we talked to said we could not cancel

Date of experience: March 6, 2018
Minnesota
1 review
0 helpful votes
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Mad
March 8, 2018

The room was available for $122 but when I checked out it had gone up $20. Everything said my card would be charged when I get there and free cancellation fee. My card has been charged and my trip is still weeks away. I feel I've been scammed.

Getaroom attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 6, 2018
California
1 review
0 helpful votes
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Salt indoor pool
March 7, 2018

How cool is a salt water pool, I'm not sure because it required me to go outside. Awesome in the warmer temps I'm sure. The general manager is great! I got a head cold during my stay and they did everything to make me feel better. Very friendly caring respectful staff! Thanks to all!

Date of experience: March 6, 2018
California
1 review
0 helpful votes
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Room reservation
March 7, 2018

Easy process and great rate. Have stayed at this hotel before and overall was extremely pleased great accommodations nice restaurant

Date of experience: March 6, 2018
New York
1 review
0 helpful votes
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I have never had a worse experience dealing with a booking agent. I was cut off multiple times, they led me to believe they were affiliated with the hotel, told me variously that the wedding block was sold out, the price for the block had gone up and there were only three rooms left in the entire hotel, so I had to pay their inflated price or be blocked out. None of that was true

Getaroom attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 6, 2018
Florida
1 review
0 helpful votes
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Great place!
March 7, 2018

The only reason I'm giving this place a 4 is because I ordered a king sized bed and they ended up giving us two queens. Other than that, the place was clean, the bathroom was large, and the staff was SO NICE. If you want to be close to the parks and Disney springs, then I would definitely recommend this place.

Date of experience: March 6, 2018
Canada
1 review
0 helpful votes
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Never again!
March 8, 2018

Staff unable to communicate and as a result they screwed up my reservation even after I repeated it several times. Then refused to let me speak to their supervisor! I will never use your deceitful site again. Thought I was calling the hotel direct not some foreign business which forced me to pay upfront. They SUCK!

Getaroom attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 6, 2018
Texas
1 review
0 helpful votes
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Getaroom - 5 stars
March 7, 2018

Getaroom provided a large variety of hotels to select from for a recent trip to Denver. I got a great rate. No issues at check-in or check-out.

Date of experience: March 6, 2018
Australia
1 review
0 helpful votes
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Poor site and poor options
March 8, 2018

I created my reservation - with getaroom(I was passed here by a 3rd party).
I was was then unable to edit the reservation!
Had to cancel the reservation, then had to wait 12 hours while it was processed, the re-book. That's pretty lame.
Also, when you search for a particular hotel getaroom does not find it.
I had to do a google search with getaroom & the hotel name as my criteria.
Letting google do the work showed the hotel was there!
There is nothing to like about the website, it is an abject failure

Date of experience: March 6, 2018
Texas
1 review
0 helpful votes
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Great customer service
March 6, 2018

My rep Karen was so easy to work with and efficient! She guided me to make the best choice for my family and I on a hotel room. Polite and respectful. I will use this service again in the future due to her help.

Date of experience: March 6, 2018
Florida
1 review
0 helpful votes
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Great site!
March 6, 2018

Had to make a quick reservation. They had the best price I could find. Had to cancel for a change of plans and no penalty and quick refund.

Date of experience: March 6, 2018
California
1 review
0 helpful votes
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Great prices and easy process!
March 6, 2018

Never heard of this site before until trip advisor linked me over. They had the best price and an easy booking process. Thanks guys!

Date of experience: March 6, 2018