Getaroom Reviews Summary
Getaroom has a rating of 3.4 stars from 6,370 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Getaroom most frequently mention good price, full refund and easy process. Getaroom ranks 5th among Hotels sites.
I got the lowest price available and several choices in room accommodation that nobody else offered.
It took 4 minuets and I got the lowest rate available anywhere from any site! I will use this site and none other from now on!
Had to phone in to get the preferred rate. Rep was cordial and posed no issues to complete the transaction and we now are looking forward to our travel date.
When we got to the Hotel to check in, they didn't have the room we were suppose to have with 2 queen size beds. When we checked out, they didn't have a receipt bill, they said we'd have to get it from you. Just didn't feel comfortable with the experience at all.
Quoted a price of $159 per night for 2 nights in Atlanta which I was fine with. They charged my CC while I was on the phone with them without quoting the TOTAL price. The email revealed that they added an additional $169 for "Tax Recovery Charges & Service Fees". I told them to cancel the reservation and credit the transaction which they refused. I had to put a stop on my CC card. Called the Hotel direct and got a better rate.
Because of a family emergency I had to cancel my trip but could not until 4 PM on the day of the cut off (which was at 10 AM). They charged me $500 for this. I also wanted to rebook for a later date but they would not allow it and ended up charging me $500 for the cancellation. The woman I spoke with was so rude throughout the conversation and I knew from the beginning they were not going to be helpful or understanding.
I was looking for the best price for an all-inclusive property in Mexico for a week long trip. The best rate (by FAR) was on the Tripadvisor site using getaroom. For the room type we wanted, the rate was a full $1000 cheaper than anywhere else. I was nervous because when something seems too good to be true, it usually is. I crossed my fingers and booked. My credit card was charged for the full cost immediately (which was clear at the time of booking) and an email confirmation was sent. I then read some reviews and got nervous again but everything seemed legit in the booking (which showed up on my Tripadvisor profile).
Bottom line... everything was exactly as promised. We got the room style that we booked, no hassle at check-in. We had a wonderful vacation and saved a ton of money. I would definitely use them again.
As with any third party site, it is VERY important to read the cancellation policies carefully and take them literally. They will not change because you have a bad luck circumstance. In our case, we fortunately didn't need to test the full cancellation promise.
Nice hotel. Awesome staff. However I am a young adult who was looking forward to the bar they said they had and come to find out there was no bar? Just lemonade? Would have planned differently if I knew differently.
Very good experience, quick and easy, very smooth transaction. They helped me to save some $$
I Will definitely use them again.
I had a good experience with the operator she found what I needed and she was very nice and my friend tell me that the place is nice I have not gone on my trip so I hope that it turn out good..
This company guaranteed a full refund if cancelled by a certain date and then refused to honor that when I tried to cancel due to blizzards.
Update... Get a room gave me a full refund after reviewing my complaint and agreed to clarify their policy and make it clear, there are no refunds regardless of the date cancelled.
Worst experience ever had a reservation for 3 rooms with 2 queen beds. And when I got there they didn't have my rooms they gave me 3 rooms with king bed and sofa bed. Manager in site was so rude and disrespectful will never purchase though this or stay at there hotel again
Website was easy to use and everything seemed to run smoothly. We will be very happy if everything is in place when we checkin to the hotel.
Everything was clean well maintained and customer service was awesome. The prices were affordable also.
These are totally con artists. My wife canceled her booking within 24 hours of making the booking, one month before the reservation date. They kept everything including the $69 of taxes. When I called today they said she was a no-show and therefore there would be no refund. Plus if you look at their testimonials on their website all about their wonderful service, you can't leave a testimonial though!
I told the representative what I wanted and I thought it was all settled with my accommodations, until I called the hotel to confirm. I found out it wasn't@ all what I had requested. So I cancelled my reservations.
Tried to cancel a reservation because my business trip was cancelled. Hotel couldn't because it was booked thru them and they couldn't cancel. Has been a vicious circle with no positive result. The Service Fee they charged was almost as much as the cost of the room, which was not disclosed when I was making the reservation. The site was also deceptive as I thought I was booking thru the hotel. Asked numerous times to talk to a supervisor and got no where. The agents are obviously trained to attempt to resolve the issues at their level, without any concern for the customer. Worst experience ever.
Trip was cancelled because of blizzard and they did not provide any resolution or even comfort. I lost all my hotel money and everything. Bad experience and will book using different site next time
Ordered rooms for Chicago. Individuals we spoke with were very helpful, knowledgeable and while they asked for the sale they were not pushy.
To inspect what we expect I will call the Hotel to verify. I trust that everything will be good.
Booked two rooms. Was mislead both times about hotel room having two bedrooms. Confirmation on one of the reservations even stated it. Cancelled both and will never book with you again. Each reservation was $2,000 plus. If I could give zero stars I would.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members