GetaroomReviews 6,370

I wanted to book a hotel in Belize that I found on TripAdvisor. It was a sponsored link. TripAdvisor routed me to GetARoom to book it. The advertised cost was $348 per night. I received an email from my Credit Card company indicating the charge had gone through. GetARoom then took my rooms away and raised the price to $411 per night. I called GetARoom and was told there was no availability at the $348 price. I called the hotel directly, and got a rate less than $348. There was lots of availability. Clearly, once GetARoom had me on the hook, they switched me to a higher rate. For 2 rooms for 4 nights, this would have increased my costs greatly. This was downright fraud.

I travel to NYC twice a month for work. I was taking my daughter for this trip and booked a stay at the Hilton, through Getaroom because it was a good deal. (i usually book through hilton directly, I should have). For some reason my room was booked as one bed with two hotel guests no kids. I need two beds with 1 adult 1 child. When i called to ammend this when i read my recipet the response was "there is nothing we can do". I am not quite sure how this reservation got so screwed up, and i dont want to pass the blame, maybe i made a mistake. But that being said I book trips twice a month. The odds are against getaroom. Besides that thier inability to do ABSOLUTELY NOTHING IS proposterous.

My son booked some rooms for his company with these crooks. He thought & was told he was speaking directly with the specific hotel, but he was not - they lied. He was offered a decent price, but when he got the bill it was 50% over the quoted price - they lied. I called then & they could not tell me why - they lied. They immediately offered a 10% refund (it appeared they are very accustomed to doing this). We'll see if that happens & if they again - lied. These folks should be ashamed but I'm a firm believer that what goes around, comes around.

GetARoom is a SCAM! I called them, thinking they were the Omni hotel due to links they have to deceive customers. I was told on the phone that they were the Omni hotel after I said I only want to book directly through Omni hotel because I am a select rewards member and books provide me with points. They said "Oh yes, we have your Select Rewards number and will apply the booking." Another lie! After I booked the room they again confirmed they were the Omni hotel but that the invoice would go through a third party. I should not have believed them, but I was not expecting such blatant lies. When I did uncover the deception I was told I would receive a refund. Now they say the booking is non-refundable so no refund even though the Omni hotel waved its non-refundable policy on the booking. I am now fighting with GetARoom. SCAM artists, so BEWARE!

If others have been defrauded as well, let me know.

I did not select GetARoom but was sent there by tripadvisor. There are a few critical things a service like GetARoom needs to itemize in a hotel confirmation: hotel name and address, room type, meals included, parking availability. The confirmation only gave me the hotel name, address and room type. Nothing about breakfast included. Nothing about parking, though both were listed when I clicked reserve on tripadvisor. Not acceptable.

Was directed to their website through Best Western's online reservation service. Booked the room without a problem but the GetARoom receipt did not include a breakdown of the taxes. I called GetARoom's customer service line to request this information and was told it was not available. Anyone who has expensed a hotel in Canada knows a tax breakdown is a REQUIREMENT on all receipts. This is especially important when your client is a government agency and this information has to be reported.
When I spoke to our accountants about this, they said there was nothing we could do and we would have to absorb this cost.
My recommendation to traveling business people is to avoid using GetARoom's service and deal directly with the hotel.