Getaroom has a rating of 3.4 stars from 6,370 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Getaroom most frequently mention good price, full refund and easy process. Getaroom ranks 5th among Hotels sites.
Tried booking twice via tripadvisor and once through Kayak. Twice received an unexplained error message, and third time received a 'processing, and if you do not get approval email - call us'... till when should I wait before calling? I then called. Press one, press two... most combination led to an announcement - 'call the hotel' and hanging up on me. Finaly I received a representative. He was very polite (hence the extra star), but he couldn't explain the situation, could not verify my previous booking did not hold, and took about 15 minutes of waiting to do so, and then took the exact same order over the phone, at which time it worked. He said that an email should appear with confirmation number within 5 seconds. Well, it did not. So I asked him to provide me with the number over the phone, but he already hung up on me...
I needed to book a hotel in Boston for business and was pleasantly surprised to find an incredible value - 60% less than all the other sites.
I thought the site worked without a hitch and was easy to use. Would use it again. I don't like being bombarded with having to rate you though. If there was a problem it would be different and don't like having to say so much.
Was told my room type wasn't available and I would have to be relocated. I was offered two options and asked to have a day to research the properties before making a decision. I was then called the next day and told my original room type was available!? A bunch of headaches for no reason!
I cant believe someone needs to wait 1-3 days PRIOR to check in to have a confirmation With the hotel
Trip Advisor gave me a list of rooms in the area I was searching and when I clicked on the one I thought would work, I was taken to GetARoom - it was great - easy to use and I have the option to cancel.
The Lady was very helpful and took care of everything I needed. Super happy with her customer service. She was fast and very efficient.
Right after I booked the room I noticed that the exact same room, for the same dates was cheaper on another site. Very disappointed.
SCAM! THEY WILL TAKE YOUR MONEY AND RUN. DON'T DO IT. IF YOU NOTICE IT IS A PREPAID ROOM, DO NOT BOOK. THAT IS HOW THEY TAKE YOUR MONEY. PREPAID MEANS NON REFUNDABLE. DISGUSTING
This was the first time I used one of these sites to book a room and it was fantastic!
Nancy was extremely helpful and explained and/or answered all of my questions. We will definitely be using this site again.
Okay, I make the reservation and it fully can be cancelled. So why did they charge my credit card now? Yes, they said they would but its 5 months from now. A lot can change in that time.
I didn't like the idea of you taking the money out for the room 2 months before I go but when I had to cancel the refund was put back in my account very quickly. Thank you
Since I booked with another website, I was surprised to see this site pop up. I have no idea what your site actually had to do with the booking.
They lied! Did not realize I was using a third party to book our hotel and when I asked them is this_______ hotel they assured me it was.
I do not understand why it is not possible to cancel a reservation, if it does not correspond to the price I make the reservation R*******160 for a price that does NOT correspond to reality. I made a reservation for the price that was indicated to me in GETAROOM, if it has been modified, it is not my responsibility.
The customer service representative worked hard to fin me the type of reservation I wanted. And walked me through the cancellation policy which was important to me due to potential need to cancel at last minute.
Very easy and cheapest tickets i could find! Definatly would reccomend and will book on get a room in the future
Quick and easy and I got a good rate. Would definitely go through them again. Definitely recommend. Nothing else to say.
Any site that bothers me more than once to review them gets one star. Do not harrass your customers into helping you get more business.
Very efficiently structured - almost every inch is used. Not a good choice if you are a large person, but otherwise a well-priced choice.
Answer: They are not ethical. For me, they used a website that appeared to be the actual hotel website, did not identify themselves when they should have, and did not mention booking fees while they charged a 30 percent booking fee for a room that was its normal price. They were supposed to cancel charges on my credit card and did not. STAY AWAY!
Answer: They are a site attached to Trip Advisor---- if you see them on screen while trying to book a room-- hit cancel. I'm out over $150 because of their fraudulent cancellation policy.
Answer: Thought I was booking on the actual hotel sight but was deceived in as much as it was Getaroom. Talked to someone else also staying at this hotel at the same for about a third less. Called them right back and had already charged my card and it would be up to 3 weeks to refund. That's about what it took but did get refund. Then checked reviews and no one had anything good to say about getaroom. Go straight to hotel sight of one you know and trust or stick with something like Travelocity.
Answer: I'm definitely in. There's something very deceptive, if not illegal, when you start off on a hotel's website and when you click Make a Reservation, it somehow transfers you to the GetARoom site without your knowledge. I had no idea this was done until I received their email confirmation. I'm thinking of contacting my state's Consumer Protection Div. Of the AG's Office to file a complaint when I get back from vacation.
Answer: Call 800-468-3578 but good luck. They are scammers
Answer: Wow. This is one bad company. Made a reservation and then needed to cancel. They gave cancel date all along. I called to cancel on that date and was told that date was only for 1 minute of date they told me. I was supposed to forfeit one night's cost. Luckily I made reservation on AMEX and they'll tell this fraud company to get lost. Moral of the story: make reservations through hotel.
Answer: Hi Sharon, We apologize for any negative experience. As this question is about a pending refund due to the impact of Covid -19, please know that our refund response times are longer than normal. We are working diligently with all of our suppliers to get approval and expedite your refunds. We do see that there is a recent review posted by Sharon. We will assume that is from you and add it to the queue for a Service Resolutions Specialist to review your case. Sincerely, Getaroom
Answer: Hi Al, Please advise your booking number and we will have a representative reach out to you. Thank you. Getaroom.com