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GetaroomReviews 6,370

3.4
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Getaroom Reviews Summary

Getaroom has a rating of 3.4 stars from 6,370 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Getaroom most frequently mention good price, full refund and easy process. Getaroom ranks 5th among Hotels sites.

service
377
value
302
quality
274
California
1 review
0 helpful votes
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Bad service. Bad customer support.
March 24, 2018

Tried booking twice via tripadvisor and once through Kayak. Twice received an unexplained error message, and third time received a 'processing, and if you do not get approval email - call us'... till when should I wait before calling? I then called. Press one, press two... most combination led to an announcement - 'call the hotel' and hanging up on me. Finaly I received a representative. He was very polite (hence the extra star), but he couldn't explain the situation, could not verify my previous booking did not hold, and took about 15 minutes of waiting to do so, and then took the exact same order over the phone, at which time it worked. He said that an email should appear with confirmation number within 5 seconds. Well, it did not. So I asked him to provide me with the number over the phone, but he already hung up on me...

Getaroom attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 22, 2018
California
1 review
0 helpful votes
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Unexpected value
March 23, 2018

I needed to book a hotel in Boston for business and was pleasantly surprised to find an incredible value - 60% less than all the other sites.

Date of experience: March 22, 2018
Texas
1 review
0 helpful votes
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1st timer
March 23, 2018

I thought the site worked without a hitch and was easy to use. Would use it again. I don't like being bombarded with having to rate you though. If there was a problem it would be different and don't like having to say so much.

Date of experience: March 22, 2018
California
1 review
0 helpful votes
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Bait and switched
March 24, 2018

Was told my room type wasn't available and I would have to be relocated. I was offered two options and asked to have a day to research the properties before making a decision. I was then called the next day and told my original room type was available!? A bunch of headaches for no reason!

Getaroom attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 21, 2018
Illinois
1 review
0 helpful votes
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I cant believe someone needs to wait 1-3 days PRIOR to check in to have a confirmation With the hotel

Getaroom attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 21, 2018
New York
1 review
0 helpful votes
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Used Trip Advisor to Find a Room
March 22, 2018

Trip Advisor gave me a list of rooms in the area I was searching and when I clicked on the one I thought would work, I was taken to GetARoom - it was great - easy to use and I have the option to cancel.

Date of experience: March 21, 2018
Missouri
1 review
0 helpful votes
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GREAT!
March 22, 2018

The Lady was very helpful and took care of everything I needed. Super happy with her customer service. She was fast and very efficient.

Date of experience: March 21, 2018
Texas
1 review
0 helpful votes
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Dissatisfied
March 23, 2018

Right after I booked the room I noticed that the exact same room, for the same dates was cheaper on another site. Very disappointed.

Getaroom attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 21, 2018
Idaho
1 review
3 helpful votes
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SCAM! THEY WILL TAKE YOUR MONEY AND RUN. DON'T DO IT. IF YOU NOTICE IT IS A PREPAID ROOM, DO NOT BOOK. THAT IS HOW THEY TAKE YOUR MONEY. PREPAID MEANS NON REFUNDABLE. DISGUSTING

Getaroom attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 20, 2018
Wisconsin
1 review
0 helpful votes
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Wayne@Whitetail Woodlands
March 21, 2018

This was the first time I used one of these sites to book a room and it was fantastic!

Nancy was extremely helpful and explained and/or answered all of my questions. We will definitely be using this site again.

Date of experience: March 20, 2018
Illinois
1 review
0 helpful votes
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Uncertain
March 21, 2018

Okay, I make the reservation and it fully can be cancelled. So why did they charge my credit card now? Yes, they said they would but its 5 months from now. A lot can change in that time.

Date of experience: March 20, 2018
Washington
1 review
0 helpful votes
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Easy refund
March 21, 2018

I didn't like the idea of you taking the money out for the room 2 months before I go but when I had to cancel the refund was put back in my account very quickly. Thank you

Date of experience: March 20, 2018
Washington
2 reviews
0 helpful votes
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Surprised
March 21, 2018

Since I booked with another website, I was surprised to see this site pop up. I have no idea what your site actually had to do with the booking.

Date of experience: March 19, 2018
New York
1 review
2 helpful votes
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Liers!
March 21, 2018

They lied! Did not realize I was using a third party to book our hotel and when I asked them is this_______ hotel they assured me it was.

Getaroom attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 19, 2018
Spain
1 review
2 helpful votes
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I do not understand why it is not possible to cancel a reservation, if it does not correspond to the price I make the reservation R*******160 for a price that does NOT correspond to reality. I made a reservation for the price that was indicated to me in GETAROOM, if it has been modified, it is not my responsibility.

Date of experience: March 19, 2018
New York
2 reviews
0 helpful votes
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Diligent representative
March 20, 2018

The customer service representative worked hard to fin me the type of reservation I wanted. And walked me through the cancellation policy which was important to me due to potential need to cancel at last minute.

Date of experience: March 19, 2018
Florida
1 review
0 helpful votes
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Easy
March 20, 2018

Very easy and cheapest tickets i could find! Definatly would reccomend and will book on get a room in the future

Date of experience: March 19, 2018
Michigan
2 reviews
0 helpful votes
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Very quick and easy
March 19, 2018

Quick and easy and I got a good rate. Would definitely go through them again. Definitely recommend. Nothing else to say.

Date of experience: March 18, 2018
Washington
1 review
0 helpful votes
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Bothering me to review
March 20, 2018

Any site that bothers me more than once to review them gets one star. Do not harrass your customers into helping you get more business.

Date of experience: March 18, 2018
Washington
1 review
0 helpful votes
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Tight but nice
May 5, 2021

Very efficiently structured - almost every inch is used. Not a good choice if you are a large person, but otherwise a well-priced choice.

Date of experience: March 18, 2018