Getaroom Reviews Summary
Getaroom has a rating of 3.4 stars from 6,370 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Getaroom most frequently mention good price, full refund and easy process. Getaroom ranks 5th among Hotels sites.
If you use this service, you better triple check the entire form before you submit it. I will never use this service again. And I highly recommend going through someone else unless you want to throw away your money.
I have booked many rooms through Get a Room and find the service to be friendly, on target. Good listener and knowledge about the cities we've stayed in from Osage, Ia to St. Paul, MN.
Thank you for your feedback! We are thrilled that you have had an excellent customer experience using Getaroom! Our team is always available to chat should you need any assistance with future bookings or reservations.
Have a great trip,
Getaroom
Good price, easy to use, seems very efficient. I have not used this site before but will definitely use it again.
Thank you for your feedback! We are thrilled that you have had an excellent customer experience using Getaroom! Our team is always available to chat should you need any assistance with future bookings or reservations.
Have a great trip,
Getaroom
I contacted them to flag an issue I had about being billed in U.S. (v. Canadian $). While noting that the booking had been done through TripAdvisor they were prompt and found a positive resolution by offering a refund to me..
Thank you for your feedback! We are thrilled that you have had an excellent customer experience using Getaroom! Our team is always available to chat should you need any assistance with future bookings or reservations.
Have a great trip,
Getaroom
I only booked tickets to Graceland hotel.My confirmation was very quick. The only experience I've had
Thank you for your feedback! We are thrilled that you have had an excellent customer experience using Getaroom! Our team is always available to chat should you need any assistance with future bookings or reservations.
Have a great trip,
Getaroom
Booked a room 6 weeks ahead of travel. The fee displayed was competitive with other sites so went ahead and booked. Then the fees were added in and price was almost 150% of advertised price. Dumb me booked anyway. Two weeks later the price on the room dropped 30 dollars a night. I called and they said the price match was only for the first 24 hours. The price on their own website was down but they couldn't match the price! Wish I had read some of the reviews on here and would have gone with a different company.
Thank you for your feedback. We do apologize for the inconvenience that this has caused. A Customer Service Resolutions Specialist will review your case and reach out to you soon.
Sincerely,
Getaroom
I had a great experience using this site on line. The customer service person was very helpful and knowledgeable too! I will use this site again. Thanks!
Thank you for your feedback! We are thrilled that you have had an excellent customer experience using Getaroom! Our team is always available to chat should you need any assistance with future bookings or reservations.
Have a great trip,
Getaroom
Recently my party of four decided to make a trip to Memphis and inquired at "the guest house at Graceland" for 2nights. It was an easy book with the costs being reasonable and the experience easy. As it turned out We had to cancel because of on in our party has cancer. The cancellation process turned out just as east.
Thank you for your feedback! We are thrilled that you have had an excellent customer experience using Getaroom! Our team is always available to chat should you need any assistance with future bookings or reservations.
Have a great trip,
Getaroom
Be aware that even though the room rates they quote on this site may sound great, they tack on a ridiculous amount of fees. I never got an emailed confirmation from the site until I filed this complaint, and then they sent it to me. That's when I saw the line labeled Tax Recovery Charges & Service Fees. The total of those charges was an additional 38% above the total for the room alone. In other words, if you exclude a bit for taxes, their Service Fees were an additional 30-35% over the price of the room charge. At that point it's not a bargain at all. And it was a huge hassle just getting to their customer service department: menu options that simply hang up on you; and when I finally got to a human (only by choosing the option for making a new reservation), when they transferred me to customer service I got hung up on another 2 times. I will never use this site again.
Thank you for your feedback. We do apologize for the inconvenience that this has caused. A Customer Service Resolutions Specialist will review your case and reach out to you soon.
Sincerely,
Getaroom
I, too, thought I was calling the hotel directly. While booking, I noticed that Priceline had the exact same hotel at about half the price that Get a Room was quoting. When I questioned the 'agent', he said that he already booked it, it was non-refundable, and he could not change the reservation. He also didn't believe me that I was seeing the same room, same dates, for far cheaper. Now, checking this website, I see that this company seems to be a giant scam. Wow. Sure hope that the amount that shows up on my credit card is the same price quoted! So sad that so many people have had such a negative experience!
Thank you for bringing this to our attention. I am very sorry that your experience with us was unsatisfactory. It is through partnerships with many hotels that we can offer the very best deals to our customers and we do not take any action that may jeopardize these relationships lightly.
A Customer Service Resolutions Specialist will review your case and reach out to you soon.
Sincerely,
Getaroom
I've used your service two times and both times were unsatisfactory. This time I specifically requested a room with 2 double beds. My friend and I are 2 unrelated ladies and have no desire to share a bed. I could not understand most of what Carlos told me. He needs to slow his speech.
May 31 - June 1, I stayed in the Quality Inn in Clarksville TN to attend my younger brother's funeral. There was at least 15 people from our family staying at that motel. Instead of charging me the $192 they charged my credit card $312.95... in spite of them giving me a receipt for the $192.
Thank you for your feedback. We do apologize for the inconvenience that this has caused. A Customer Service Resolutions Specialist will review your case and reach out to you soon.
Sincerely,
Getaroom
I had to cancel my reservations at the hotel which I reserved through getaroom. I made the phone call and got through right a way to an agent who was very helpful and courteous. Bottom line, I received a full refund and will use the service again when I travel. Thank you.
Thank you for your feedback! We are thrilled that you have had an excellent customer experience using Getaroom! Our team is always available to chat should you need any assistance with future bookings or reservations.
Have a great trip,
Getaroom
I had to change my arrival date and found the process far easier than I expected.
I have not yet taken the trip but plan on everything going smoothly.
Thank you for your feedback! We are thrilled that you have had an excellent customer experience using Getaroom! Our team is always available to chat should you need any assistance with future bookings or reservations.
Have a great trip,
Getaroom
I actually found the offer through Trip Advisor who switched me to GetARoom to finalize the booking. Everything seems good so far.
Thank you for your feedback! We are thrilled that you have had an excellent customer experience using Getaroom! Our team is always available to chat should you need any assistance with future bookings or reservations.
Have a great trip,
Getaroom
I booked 2 hotel rooms and didn't realize that I wasn't on the hotel website. The hotels were fine but I was charged significantly more than I should have been charged. When I didn't get a receipt, I called customer service and got the run around without getting a receipt. I will NEVER use this company again!
Beyond frustrated!
Easy to use. Break down of rate and fees a bit misleading but overall price is very good. Provides a list of like hotels in the area.
Thank you for your feedback! We are thrilled that you have had an excellent customer experience using Getaroom! Our team is always available to chat should you need any assistance with future bookings or reservations.
Have a great trip,
Getaroom
In looking for a place to stay just over night along our travels to sleep, this site gave a great place for a great price.
Thank you for your feedback! We are thrilled that you have had an excellent customer experience using Getaroom! Our team is always available to chat should you need any assistance with future bookings or reservations.
Have a great trip,
Getaroom
I discovered GetARoom by accident when using TripAdvisor. GetARoom had a MUCH lower rate than Expedia or Hotels.com. Going to the deal was easy as was the booking. It took one a minute or two to confirm and pay for the hotel
Thank you for your feedback! We are thrilled that you have had an excellent customer experience using Getaroom! Our team is always available to chat should you need any assistance with future bookings or reservations.
Have a great trip,
Getaroom
I went online to make a reservation with a hotel in Killeen, Texas (Shilo Inn). I was first directed to a third party site and looked for the hotel's direct website since I do not reserve through a third party. What I thought was the hotel's direct site was actually getaroom.com. I discovered this after I booked a room and was charge over 50% in taxes and fees! I questioned getaroom.com and they stated that was the taxes and fees for the service. I immediately cancelled the reservation and went directly to the hotel. They booked the room for the same price, minus the "service" fee. I saved nearly $80.00
Hi Ray,
Thank you for bringing this to our attention. I am very sorry that your experience with us was unsatisfactory. It is through partnerships with many hotels that we can offer the very best deals to our customers and we do not take any action that may jeopardize these relationships lightly.
A Customer Service Resolutions Specialist will review your case and reach out to you soon.
Sincerely,
Getaroom
I thought I was booking through the Willard Intercontinental; turns out I was actually on a clone website created by GetARoom. They charged me an additional $104 in fees and refuse to refund. I have reported this business to the BBB. Unfortunately because it's a company that imitates other reputable hotels and organizations I don't think I could have known this until it was too late. Their customer service is abysmal and rude. I have reported them of fraud through my credit card company as well.
Hi Aimee,
Thank you for bringing this to our attention. I am very sorry that your experience with us was unsatisfactory. It is through partnerships with many hotels that we can offer the very best deals to our customers and we do not take any action that may jeopardize these relationships lightly.
A Customer Service Resolutions Specialist will review your case and reach out to you soon.
Sincerely,
Getaroom
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Thank you for your feedback. We do apologize for the inconvenience that this has caused. A Customer Service Resolutions Specialist will review your case and reach out to you soon.
Sincerely,
Getaroom