Getaroom Reviews Summary
Getaroom has a rating of 3.4 stars from 6,370 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Getaroom most frequently mention good price, full refund and easy process. Getaroom ranks 5th among Hotels sites.
I just booked a stay with Getaroom, thinking I was on the official hotel website. The Getaroom website is made to very closely resemble to official site. I thought it was a little unusual that there were over $400 of "taxes and fees" on top of room charges of $1,000. Then I read the fine print in the confirmation and it said these "taxes and fees" include fees charged by Getaroom. I canceled and booked directly with the hotel for a total cost of $1,200 - $200 less than what Getaroom was charging me!
Thought I was calling the hotel, was hijacked by these guys who made me think I was dealing with the hotel people. Paid quite a bit more for the room, some of which they refunded after my less than stellar review. This is a totally unnecessary service, and a scam. Just one more hassle in this world i don't need.
I was charged nearly 50 euros in taxes extra to my original online payment at the moment I arrived at the hotel. Not using getaroom again. The hotel was really good
Money was charged twice
Currently I am asking the card company to investigate
It's a very unpleasant site
I spent time with the gentleman to set up the room for Sunday evening, Sept. 9. Unfortunately, when I read the confirmation he sent, I noticed that the date was listed as Sept, 2. Fortunately, when I called back, the young lady who answered was able to make the corrections.
Nice, very good. The best prices and very easy to make your reservation. I would do it again. Many hotels and the website is very fast.
When I saw the room being advertised in Australia and I am booking from Australia from one city to another, I was shocked to find out after booking and paying that the transaction is in US$ and I get charged a conversion rate as well as my room rate. I have used booking.com many times and decided to try trivago but not again.
Looking for a hotel in Venice, where we had not been for many years, I found a room at the Bauer Palazzo, one of Venice's most storied five-star luxury hotels, for what a moderate-priced three-star hotel would normally cost. I was able to book it without problems.
The reservation was completed but far too long. The girl that took my information had an ascent and it was difficult to understand her.
I had like to get help on the direction as to how to reach the property from the Cebu Airport. Also I need to confirm with the property that they have received my booking. However the number which I get from the internet (*******037 and *******2171) are not able to confirm my bookings with them. I am getting anxious!
Get A Room handle my poor experience promptly by issuing me a 25% credit for the problems with my reservation. Thank-you.
People handling the bookings were good and helpful but:
1) Both calls had a lot of background noise - like the were in a big room with lots of people doing phone work on headsets.
2)When checked in hotel had no record of my booking through Get A Room or that payment have already been made to you.
3) Could have booked the room for $70 cheaper if I had gone directly to hotel.
I jad an issue with the hotel reservation. And it was immediately resolved. It was a good experience booking through them.
They took more money than they should have and when the question was asked as to why, they gave a generic answer and then refused to reply yo any other correspondence. Don't trust them and I would not recommend them and I will never use their website again when booking for accommodation.
My booking went very smoothly except for one confusing thing. I got a second confirmation but showing US currency. As the booking was made in Australia. I didn't understand what this meant. Overall as I said everything else was carried out excellently
True test of an organisation's customer service is how they respond to a concern. In this respect GetARoom have been excellent and my query was dealt with quickly and efficiently. Good price for the room as well
Thank you for your feedback! We are thrilled that you have had an excellent customer experience using Getaroom! Our team is always available to chat should you need any assistance with future bookings or reservations.
Have a great trip,
Getaroom
They make you feel you are booking with the hotel directly, that you have the best deal... but they don't mention their fee: $116 on top of the hotel rate of $263. If we had booked with the hotel like we intended to, the rate would have been $263 taxes and fees included.
[update 08/31/2018]: couple of days after my post, I have received an email from a customer service representative.
Here after is the explanation given regarding the 'service fee':
"... To help clarify, this charge includes the estimated amount we pay to the hotel in connection with your reservation for taxes owed by the hotel including, but not limited to sales and use tax, occupancy tax, room tax, excise tax, value added tax and/or other similar taxes. In certain locations, the tax amount may also include government imposed service fees or other fees not paid directly to the taxing authorities but required by law to be collected by the hotel. The amount paid to the hotel in connection with your reservation for taxes may vary from the amount we estimate and include in the charge to you. The balance of the charge for Taxes and Fees is a fee we retain as part of the compensation for our services and to cover the costs of your reservation."
Still pretty obscure knowing the service fee was 30% of the total.
On a more positive note, they agreed to refund me the service fee (I haven't received the refund yet - but those things can take couple of days).
Bottom line, I really appreciate the refund but I am still doubting the integrity of this company since they made us feel on the phone we were booking with the hotel directly.
Just need to read the cancellation policy, maybe different than hotels!
Thank you for your feedback! We are thrilled that you have had an excellent customer experience using Getaroom! Our team is always available to chat should you need any assistance with future bookings or reservations.
Have a great trip,
Getaroom
The listing was for the property "Hodnett Cooper St Simons Grand - 3 Bedroom", and all of the photos on the website depicted that property. However, after I had booked the reservation I called the property management company to ask about our upcoming reservation, and they informed me that we had actually reserved a unit at the neighboring property, the Beach Club. This is a blatant error in the listing - the room I reserved (a 2 bedroom condo) isn't even available as an option at the Grand.
UPDATE: The customer service department reached out to me in order to apologize for this error, and they were committed to resolving the issue. They weren't able to switch my reservation to the Grand since it had since been fully booked for my dates, but they gave me a discount on the reservation.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback! We are thrilled that you have had an excellent customer experience using Getaroom! Our team is always available to chat should you need any assistance with future bookings or reservations.
Have a great trip,
Getaroom