Getaroom Reviews Summary
Getaroom has a rating of 3.4 stars from 6,370 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Getaroom most frequently mention good price, full refund and easy process. Getaroom ranks 5th among Hotels sites.
The Comfort Inn Edmonston NB 'smoke free' room smells of cigar smoke. Many of the other Comfort Inns that I've stayed in have the same problem; maybe smoke detectors (that work) in the rooms would help? Or maybe charging people who smoke, instead of just threatening to. Heater also reeks of smoke.
Helped us out during hurricane Florence. The storm was coming right to us. We needed to change our dates. You went out of your way to get the dates switched for us. We are so appreciative. Thank you.
If I hadn't grabbed the offer from "GetARoom" that was offered shortly after I booked my flight, I would have been able to save money as another "flight-hotel" bundle was offered shortly after. It would have cost $53/nite instead of $61--same hotel, same room.
Great price and great customer service. Had a mistake in my reservation and it fixed ASAP. Will use getaroom again for my next trip!
I'm traveling weekly and never received an email confirmation. As a result of this I accidentally booked myself twice. GETAROOM was charging me one night's stay when I went to cancel with them. I explained I hadn't received email. They didn't care. I called the other website and they cancelled my other reservation at another property no problem. I verified my email address and asked your agent to send another email before I left for my trip. I still never received the email and received no help from get a room.
A mi parecer te dan pocos detalles de las reservaciones, para poder leer la pagina en español tienes que traducir todo, y los precios en mi factura fueron en dolares y no hay un numero de contacto para México u otros países.
We had to cancel our booking because our child was sick and although we called 3 full days before our reservation, Getaroom refused to refund the hotel charges. We could have booked directly through the hotel and canceled the day before with no charge. To top it off, the hotel rebooked our room and Getaroom still would not refund us. We will never use this service again.
I was in this hotel before. I checked the other sites but I got a good price from this site this time.
Thanks
I had been trying to decide which site to use to book our room and then I noticed GetARoom was lower than the others so I used it. I got a confirmation right away with no nonsense. Excellent!
Customer service was easy and very accommodating. Had an issue with the hotel we booked and getaroom.com was great in refunding and giving us an option to rebook.
Nice. Details are given but more choices should be presented. Total cost of booking a room should be shown at the first search offer.
Excelente atención y cordialidad del personal. Las habitaciones estuvieron muy bien. El desayuno muy bien también.
The rep was very helpful. She even held the line so I could confirm with a friend whom I was also booking for.
Fist time with GetARoom. They answered my call fast and answered all my questions. They want to help you and make sure answer all your questions.
The booking was simple but I don't like to include the security code of the credit card, I prefer use the plataform for a booking and pay in the hotel.
Tried a lot of others. But, got nothing. Used you (sitejabber) and got all that I needed. Thank you, Will use you every time.
They charged enormous fees on top of the hotel booking and did not send a receipt until I called asking about the discrepancy in amounts charged to my credit card. The fees were 38% over the hotel charge making my stay twice as much as the going rate for the hotel. Customer service said there was nothing they could do and if I canceled nothing would refunded... STAY AWAY!
I mistakenly booked a room through this site when I thought I was calling the hotel directly. In addition, I booked the wrong hotel. I called back to cancel the room, but the customer service rep told me I had to call the hotel directly. She did offer to book the correct hotel room for me, however I declined due to the fact that it sounded shady because she would not cancel the room. I contacted the hotel where I mistakenly reserved the room through "Get a Room" and, cancelled that room and was given a reference number. The charge appeared on credit card last month, I called American Express and disputed it. American Express contacted "Get a Room" and they responded that the charge was valid because I didn't called to cancel the room, therefore the charge for the room I never stayed in would appear on my next statement. I just got off the phone with Get a Room's risk management department and was told they could not reverse the charge because there was no note in the file. I asked if it was possible that the rep I spoke with didn't make a note on the account. He said it was possible but because the account wasn't noted, there was nothing he could do. This is outrageous! I plan on contacting the Better Business Bureau and any other agency I can.
I thought I was booking at one Super8, but got a reservation at an affiliated Super8. Customer service was unable to help, insisting I should have checked the address. Perhaps, I overlooked that and clicking on the desired hotel redirected me to another one and I didn't catch on. Still, there support consisted of them telling me to be more careful next time. Lesson learned. Also, I called Super8 directly. The rates they offered were lower! Another lesson learned.
Peppermill registration tried to tell us that the website didn't confirm the king bed and that we would have 2 queens until I showed them my confirmed reservation. I overheard the same speech to two other customers near me. Their buffet was totally overpriced, $80.00 for two senior citizens.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members