GetaroomReviews 6,370

I called to book 1 room for 2 days for next August. I gave them the name that I go by, which is my middle name. When they requested my credit card I explained to the man that the card was in my full name, which I gave him. They booked 3 rooms instead of 1 room. 2 rooms in my full name and 1 room in my middle name. Again I only wanted 1 room for 2 days. Will only refund money for 1 room because they said the other 2 rooms were non-refundable. No where did they mention anything about rooms being non-refundable. The man told us the 2 rooms were non-refundable today because the rate was cheaper but the refundable room was cheaper than the non-refundable. I have never been charged for a motel a year in advance. The man told me that I had up to 3 days prior to the check-in date to cancel. The hotel policy is not to pay until check-in. No way this is write and I am hoping this can be resolved without further action.

I booked from a site called Trivago and specifically set the currency to be Canadian dollars. When directed to your Getaroom, I stupidly assumed that I was still dealing with Canadian dollars until I got the confirmation email for my NON REFUNDABLE reservation. Very, very lame. I would not have booked otherwise.

Update 09/24/18: Following my original review, a customer representative reached out to me and said they would issue a reimbursement of the difference with the exchange rate once my stay was complete. That's $221 USD. Very happy with this resolution. That's what I call excellent customer service.

Poor. I booked a hotel room with a slope-side view at a ski resort, which the agent Gizelle confirmed three times verbally, and when the email confirmation came there was no mention of this condition. The call office agent, Mark, when told about this said that on arrival at the hotel I should ask for a slope-side room. This wont work as the hotel sells slope-side rooms and parking-lot view rooms, and the latter are cheaper and this I fear is what has been sold to me.

Similar to other reviews, I was scammed by this website. They booked a room on the wrong day for me (I booked a room for 9/22 on 8/24 and they booked the room for 8/24) so I had no opportunity to dispute the case. I was given no options for refund or even rebooking as I called them on 9/18 which is before the date I needed the room and the customer service agent was extremely rude. The hotel never received payment and was told that I am a "no show" so they are just keeping the money. I would stay away from using this service.

This is an update to my review. After writing my review DeeDee from getaroom.com contacted me and offered to refund the fees from the Hilton that they had not paid. I am glad they paid the remainder of the fees owe, but feel they should have been paid right away. It took a lot of time to get this straightened out.

I booked a hotel room in Niagara Falls, Canada, with getaroom.com in June 2018. I had to pay for the room in full at that point, even though my trip was not until September. They charged a $305 Tax Recovery Charges & Service Fees fee. This covered, their statement below.

What are Tax Recovery Charges & Service Fees?
This charge includes the estimated amount we pay the hotel for occupancy related taxes owed by the hotel and any amounts charged to us for resort fees, cleaning fees, and other fees. The balance of the charge is a fee we, the hotel supplier and/or the website you booked on, retain as part of the compensation for our and/or their services which varies based on factors such as location, the amount, and how you booked.
We get to the hotel and they said we were paid through a third party, but they needed our charge card number in case we charged something to the room. When we checked out we were told there were no charges. Four days after arriving home we get a $79.94 charge from the hotel for ECO fees and Tourism improvement fees. In calling the Hilton we were told the third party, getaroom.com, did not pay those fees. When calling getaroom.com we were told they don't pay those frees. We were not told this. In looking back at their terms and agreement it says they don't pay additional hotel fees, so this could mean anything. Buyer beware you may well be charged more than the price you paid for your hotel. In reading their statement above and being told there were not more charges when leaving the hotel what would you think? I will never use this company again.

Made reservations for one night at Comfort Inn Monterey Peninsula. My credit card was charged $223.00 and some odd cents. I paid that credit card bill. Upon arrival at hotel was told I did not have a reservation and Get a Room had not paid them. I then had to pay 146.00 to stay that night. I paid that credit card bill but quite a mark up on room price. Get a room has not reimbursed me. I will never use their services again and will certainly recommend that others do not use them.