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Ray W.

  • 1 Review
  • 1 Helpful Vote
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Experience: Travel

Member since August 2018

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1 Review by Ray

8/20/18
I went online to make a reservation with a hotel in Killeen, Texas (Shilo Inn). I was first directed to a third party site and looked for the hotel's direct website since I do not reserve through a third party. What I thought was the hotel's direct site was actually getaroom.com. I discovered this after I booked a room and was charge over 50% in taxes and fees! I questioned getaroom.com and they stated that was the taxes and fees for the service. I immediately cancelled the reservation and went directly to the hotel. They booked the room for the same price, minus the "service" fee. I saved nearly $80.00
caylap
Cayla P. – GetARoom Rep
Hi Ray,

Thank you for bringing this to our attention. I am very sorry that your experience with us was unsatisfactory. It is through partnerships with many hotels that we can offer the very best deals to our customers and we do not take any action that may jeopardize these relationships lightly.

A Customer Service Resolutions Specialist will review your case and reach out to you soon.

Sincerely,
Getaroom

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