GetaroomReviews 6,370

I did not see anything about the additional fees and taxes when I reserved a room. The price listed should be the price paid. Then because of that high fee I called the line to cancel and I was hung up on as I started to give the reservation number. The next three calls were also mishandled. When I tried a different number that connected me to the reservation office the call was fine and after talking to them I was then connected back to the cancellation center that call went fine, but I had to wade through questions and sales pitches which I should have had to if they would have just listened to the fact that I already accepted the reduced offer with the previous call. It was just a long frustrating process that could have been fixed. I will likely never try to reserve a room online again.

While booking a room directly on the Hilton site, I was redirect to an identical looking site with identical prices. I didn't notice the hijack and entered my card information and confirmed. When I got the receipt, there was a surcharge of $101. Yes the site refunded my money after I contacted the credit card company but a few days later I had to cancel my card because of a fraudulent charge to another site. Did they steal my card information? You decide. And watch out for the hijack and the surcharge. Don't do it.

I booked a room with this company for a stay 3 days later. I called back within 10 minutes to cancel the room which I was told I could cancel until 10am the morning of the stay, and tey charged me the entire amount as a cancellation fee. And charged me $50.00 more than the room cost! DO NOT call them they will rip you off. NEVER USE THEM

I used this company to book a reservation for two nights with Pinnacle Hotel in
Vancouver, BC, Canada. I was unaware that the site is not based in Canada and thought
I was booking directly with the hotel.

When I booked the reservation, the young man (who was very difficult to understand) offered me a 25% deal - one room for one night at $144. He stated that in order to get
The deal, he would need to book each night separately. During the reservation process I clarified that he was offering $144 CAD per night for the room and he agreed.

I then checked my email, only to find a charge of $165.32 USD per reservation per night. This is nothing short of fraud. I tried to cancel one of the reservations and Getaroom then cancelled the room but charged $165.32 as a cancellation fee.

I called the agency twice and was told the manager was at lunch, then not available. I asked for a supervisor and was told there is no supervisor. The company issued two "untitled tickets" so that I could state my complaints. I completed them and have received no response.

I tried to reverse the charges on my credit card, but Getaroom wasted no time in charging my credit card. I am now out $436.06 CAD for one night as the other reservation has been cancelled.

If I could give no stars, the rating would be more accurate. This company should be shut down.

I recently reserved a 2-day's stay at a Grand Rapids, Michigan hotel for Thanksgiving, the hotel where I have stayed at in previous visits. Although I googled the hotel name to make the reservation directly with the hotel, I was directed to getaroom.com, which billed me for the room. When I checked into the hotel, they erroneously charged me for an amount that was $110.00 less than what getaroom.com billed me. Although getaroom.com has said that they are handling withdrawing the hotel's charge from my credit card, I want to warn other potential customers of this scam. I will definitely avoid this site for making future reservations and recommend that others do likewise.

I somehow got directed to there site thinking I was on the hotel site. My wife is having surgery and I have to change my hotel. Hotel said I have to call get a room. Get a room said they have to call hotel. I have spent 2 hours trying to cancel my hotel and have not been able to. Said I need to call back in an hour for the second time. Took me 5 minutes to cancel with Southwest Airlines and national. Very descriptive the way you get directed to their site and terrible customer service. Will pay this hotel and will never use this service again.