GetaroomReviews 6,370

I searched to book a room at a hotel while traveling. I thought I was at the hotel's website but they somehow pulled me from it to their site without my knowing it. It showed the booking room rate and nothing else. When I booked it, I got a text message saying the sale was final and not refundable and then quoted the rate with a $45 booking fee added. I could not contact the site again as the site was not identified. When I checked in, I tried to clear it up with the hotel. They said I did not book with them and they could not see the rate nor fees. When I finally contacted the site the next day after research, they said I should have known and had agreed to the fee. I did not and they are thieves. This type of activity should be prosecuted for fraud. Logically, who would ever agree to a $45 booking fee on a $109 room? They are not properly identified and rely on misrepresentation to gouge fees.

I'd give them a zero but sitejabber won't let you. The hotel has been on strike for more than a month so no services at all whatsoever BE AWARE NO ONE WILL TELL YOU! The strikers start at 6am -10pm with bull horns drums whatever they can get to make noise! From 10pm-6am they set off car horns to keep you awake. I understand they have a problem with management but, why take it out on us? No maid service at all, outdated room piece of crud with the good name of Sheraton on it
I called to get information on a good restaurant the person who answered the phone English was definitely not their primary language. Paradise my $#*! it was hell! Then to add insult to injury Saturday the Mayor of Honolulu was on the picket line encouraging the strikers not calling for both sides to come together.
It was incredibly expensive and not being able to get sleep, having to clean your own room, take out the trash plus restock your room amazing and to have the management tell you all they're obligated to do is give you a room to stay in is unbelievable.
The people who tell you everything is fine and dandy with this and all other SPG hotels on the island are liars and should be ashamed of them selves.

2-Months Out--- I booked reservations on line for Embassy Suites Hilton, near Disneyland. The GetARoom site appeared to be Embassy Suite---No Place on the site was it disclosed they were a 3rd party. I booked my reservations assuming I was dealing directly with the Embassy Suite Anaheim----Not True--My parents paid for the Embassy Suite Hilton, Anaheim (*******). Only then did I discover my reservations were completed by a 3rd party. I requested a refund confirmation # R******* 1 was refused. I called back and canceled reservation given reference #*******. I was told they had already paid funds out for my reservation-----Not True---I spoke with (Kenny) in the finance department Embassy Hilton---I was informed there was No payment received from GetARoom the only payment received was from my Mom with her Visa card. I will be filing a complaint with BBB.

I googled Comfort Inn Flagstaff and got a web site that said Comfort Inn, Flagstaff, had a picture of the hotel, a list of amenities, etc., and looked like the Comfort Inn web site. It wasn't. I made a reservation and later had to cancel. The Comfort Inn folks couldn't do it because it wasn't their reservation. They told me to go to getaroom.com. So I went there and cancelled it after much ado. Guess what. No refund. That lesson in internet Shanghai practices cost me $151.04. Experience is something you don't get until after you need it.

Thieves. This company will lie to you on the phone and send you a complete different pricing via email. Talked to Ben booking a hotel in Honolulu, was told I had until midnight Honolulu time that day to cancel. Was assured this was total price, once I got my emailed receipt saw charges not included in reservation totaling over $200 per day. Called back to cancel within 3 hours and was told I could not cancel and called a liar. Will not let me listen to the recorded call. They ate liars. Terrible company. Avoid.

I made a reservation after thinking I was on the hote's site. After I received the confirmation email I realized it wasn't with the hotel AND found I out I accidentally booked the wrong date. When I attempted to change to the correct date I found out I couldn't make any changes and could not get a refund. Customer service would only tell me their first name, the supervisor was on lunch, wouldn't give me an extension, last name or email for her or her supervisor. Those are obviously red flags for a reputable company. Was sent an email that my issue was resolved and when I responded saying it wasn't, they said there are no changes made to reservations. I have a baby with lots of medical issues and has a life threatening disease. I was trying to have a night away from the kids to relax and have nownhave lost hundreds of dollars and added a ton of stress because of getaroom.com. We can't use the hotel the night I reserved it and this whole situation is very disappointing. So sad these companies prey on people like this. Have never wrote a review about any company, but will be doing so on every site I can and sharing on every social media about our incident.
Our issue was resolved after this review was written. They were great with customer service and refunded our money back by doing the right thing. They were very communicative and understanding.

I got someone else's reservation in my email address. So it showed me their full name their phone number their home address their email where they were staying that she was alone in the room and the date she was staying. Unbelievable security breach and I got absolutely no help from the support center. They put me on hold for 20 minutes waiting to speak to a supervisor yet in the end I spoke to no one that could justify or explain this error. That is just one complaint about this company. I have another but won't even start