GetaroomReviews 6,370

Dear Sitejabber Team,

GetaRoom has sent me one e-mail yesterday and one today. Their consumer relations manager has called me yesterday in phone and said that after reviewing my case GetaRoom will give us our full refund. Today, Getaroom has sent me another e-mail in which they have said that they have proceeded the full refund of $ 2861. 50 and it will take 3 to 5 business days to be deposited.

I will send you both the e-mails! It seems the case is resolved and I am hoping that they will keep their word and deposit the money.

I truly appreciate your help and want to provide good reviews for your wonderful help whereas our Credit Company has failed us!

Truly Grateful to your efforts! Anyone who has started that company is truly a real hero!

With Gratitude,

Manorama Maheshwari

I suggest do not book room using this search engine. They are fraud. I clicked on room selected my preferences and entered my personal and credit card detail. Normally before processing any payment other company give you total bill that they are going to charge. But with Get A Room I was sent and email for my room reservation and charges. They charged me $70 more on top of room price. I accept tax which can be somewhere around $10 each room based on price but I was charged total $70 for 2 rooms. I called right away to find out reason for those charges I was told that because I booked it for 8 ppl 2 rooms they are charging me for safety which is in ethical reason. When I requested to cancel rooms or get refunded on those additional charges. They said they can't cancel or refund. Their website says free cancellation. They were supposed to disclose entire bill before processing any payments like many other companies. Which they didn't so they can make some extra money by cheating us. I am planning to file a case against this company if they don't resolve my issue ASAP. If you are one of me got cheated by them we can do it al together.

Don't trust companies like Get a room.

I book hotel in Indonesia at 28 Dec 2018 and they email me reservation confirmation with the wrong hotel in Rusia.
The customer service just reply my email with 'non refundable cancellation policies and they can not refund'
Finally at 30 Dec 2018 they email me that the refund has been processed and it will take 3-5 business days to post back to my account. Today I check in my account and I get the refund.

Thanks for the cooperation getaroom

My reservations says Free Cancellation in red. I called Dec 21 to cancel a reservation for Dec 24, due to family emergency. They said I was too late, had to cancel Dec 19. So they are charging me the full $206. I will be working with Hilton Honors to make a complaint and suggest they stop working with this scam operation. Get a Room didn't even bother to tell the Hilton hotel I wasn't coming, so all they care about is getting their money, not letting the hotel know the room will be empty. I will also be filing a dispute with my credit card company.

Guarantee is bogus. When I looked th the hotel up online I thought I was booking directly with the hotel, winds up a third party. My brother booked online and got his room $30 cheaper. I went and provided proof if I got the same room that I booked with this bogus site and compared if I did it online there was a price difference of $25+. I was told in my dispute n the guarantee since I found a price direct with hotel that was better they wouldn't honor it. All along, I thought I was dealing direct with hotel in first place, not a third party. I will never make this mistake again... rip off!

WORST EXPERIENCE EVER! Thought I was booking my hotel directly online and it happened to be this company. Booked the wrong hotel in the wrong state. Did not transfer reservation, did not assigned reservation to the hotel, did NOT refund. DON'T EVER book with them.

UPDATE: Upon writing this review I was promptly contacted by GETAROOM and issued a full refund. WOW! I trust that this is an indication that the company is revising their customer service processes and seeking to improve their service.

My husband and I literally just came back from Cabo this week. We stayed at the Holiday Inn Resort all inclusive which was 'ok' but we were trying to save money. We only stayed for 2 nights. So in that case you get what you pay for. We're going back for a wedding in Feb. And found the Absolutely Gorgeous resort Playa Grande for 2 extra nights (4) for only $40 more using getaroom! I work for a Major Airline and even my employee discount couldn't compete! Getaroom will always be my go to when looking for a great easy-to-use deal!