Flagship One IncReviews 3,928

Really callous customer service. Definitely won't be ordering here again.

I'm not a professional mechanic, I'm a normal guy who's busy with life. I try to save money by doing some auto work myself when I can. When it came to switching out my car's ecu I decided it should be a job I could do myself. I ordered the ecu from fs1

After ordering the ecu from fs1 and doing the swap it wasn't communicating to program keys. I took it to a locksmith and dealership and neither was able to establish communication with the ecu. I contacted fs1 who issued an rma. Seems good enough so far.

Communication was lacking with fs1. I had to contact them multiple times to get the rma issued and had to pay for the shipping to return the faulty item myself.

The new ecu had the same problems, no one could get it to communicate properly to program keys. I did what I could to research what the problem was, but decided to give in and just let the dealership do the parts and repairs. Not cheap, but whatever.

Then I contact fs1 to return the ecu. They say they refuse to issue a refund because it is out of their 30 day refund policy, even though the item was reported faulty to them and spent over 2 weeks of that time in transit for an RMA. The person I chatted with said they were the only supervisor who could do anything, but that they weren't going to do anything about this. They would do another RMA - even though after 2 failures from them I just paid for the dealership to do everything for me.

I don't need another bad ecu from them, at this point I just need my money back.

Ordered ECU Programmed Plug&Play on September 21,2019. Received longer time than expected, when product was received the ECU did not work. Warranty, who knows, can't get anyone to answer any questions! They will put you on hold and after about 30 minutes just disconnect you. Can't get anyone to help you with the problem of their product! They have your money the whole time and no customer service.

Worst experience ever! Realize if this part is faulty you are screwed because you can't drive the car and cant put a new one in until you purchase another. These are junkyard ECM reprogrammed. Mine was a FAULTY PART - TESTED BY MECHANIC AND DOCUMENTED, EXTREME WAIT TIMES ON HOLD, NO CALL BACK SEVERAL TIMES, WAS TOLD CUSTOMERS ARE NOT ALLOWED TO TALK TO TECHS TO FIND OUT PROBLEM, WAS TOLD THEY WOULD SEND ANOTHER OUT AND THEN NEVER CAME, CHANGED POLICY FROM WHAT I WAS TOLD OVER PHONE. I HAD TO TAKE VEHICLE TO SHOP A SECOND TIME, PAY A SECOND CHARGE TO REMOVE FAULTY ITEM, PAY TO TOW VEHICLE HOME, NOW WITHOUT VEHICLE, HAD TO ORDER SAME PART FROM ANOTHER VENDOR AND WILL NOW NEED TO WAIT TILL IT COMES, RESCHEDULE MECHANIC TO INSTALL, TOW BACK TO SHOP AND PAY AGAIN! WORST EXPERIENCE OF MY LIFE. EVEN AFTER I PROVE ITS THERE PART AND SENT THE COEDS THEY WILL NOT PAY TO SHIP THE FAULTY PART BACK. CUSTOMER SERVICE WAIT TIMES ARE 20-60 MIN, WONT LET YOU SPEAK WITH A TECH AND NEVER CALL BACK.

Over 308 reviews of people being ripped off by flagship one. Customer service well lack there of.
Owner returning phone call? Over two months nothing going on there. The absolute worst in the business.

Terrible product, terrible customer service. Do not buy from this company. I ordered a PCM for a Jeep Patriot, and upon plugging it in, it had 8 codes. Just to confirm that it was the Flagship One PCM that was causing issues, I went to a junk yard and found another one and tried it. No codes. Then I plugged the FS1 PCM back in and all the codes appeared again. The product didn't work. So I contacted them to return it. After a few tries, someone contacted me and sent over a RMA form. Great, so I filled that out, and sent back the PCM, and haven't heard back from them since. It has been over a week of multiple phone calls daily - each time being put on hold for more than 10 mins, and then the call going to VM. Multiple emails, and attempts to use the chat function on their website. No response.

THIS COMPANY TOOK MY MONEY AND GHOSTED. DO NOT BUY FROM THEM.

Ordered a pcm on the 23rd of june. It was suppose to arrive by the 1st of July. They made a placeholder tracking number at USPS and ran off with my $$$. $224. I sent two messages, NADA. No response. It is now the 8th of July and no response, the tracking number is still a placeholder. I filed a dispute with them on ebay. I want my $$$ back, nothing else.

They probably thought by making a placeholder tracking number they could trick ebay and I would just eat the loss and vanish. Sorry, I don't pay for NOTHING.

DO NOT BUY FROM THIS "COMPANY"

If you see them on ebay, FS1inc, RUN. RUN RUN RUN RUN RUN, because that's all you'll be doing as your car sits broken and they take your $

I had a few good experiences with them so didn't hesitate to use them again, I should have researched them more... all the 1 star reviews are 100% accurate. Nothing but the run around and empty promises. Ordered a pcm, they emailed saying it didn't match the vin and the one I needed cost twice as much. Then it took 3 weeks to get here and wasn't the right part or programmed correctly. It has been over a month since I sent it back and I can get neither a straight answer nor a replacement unit or refund. Zero starts if it were an option! Rude and wait until right before they close to respond to live chat. I will NEVER use them again.