Daniel Q.

Really callous customer service. Definitely won't be ordering here again.

I'm not a professional mechanic, I'm a normal guy who's busy with life. I try to save money by doing some auto work myself when I can. When it came to switching out my car's ecu I decided it should be a job I could do myself. I ordered the ecu from fs1

After ordering the ecu from fs1 and doing the swap it wasn't communicating to program keys. I took it to a locksmith and dealership and neither was able to establish communication with the ecu. I contacted fs1 who issued an rma. Seems good enough so far.

Communication was lacking with fs1. I had to contact them multiple times to get the rma issued and had to pay for the shipping to return the faulty item myself.

The new ecu had the same problems, no one could get it to communicate properly to program keys. I did what I could to research what the problem was, but decided to give in and just let the dealership do the parts and repairs. Not cheap, but whatever.

Then I contact fs1 to return the ecu. They say they refuse to issue a refund because it is out of their 30 day refund policy, even though the item was reported faulty to them and spent over 2 weeks of that time in transit for an RMA. The person I chatted with said they were the only supervisor who could do anything, but that they weren't going to do anything about this. They would do another RMA - even though after 2 failures from them I just paid for the dealership to do everything for me.

I don't need another bad ecu from them, at this point I just need my money back.