business logo of FreeShipping
How would you rate FreeShipping?
grey star
grey star
grey star
grey star
grey star
Texas
3 reviews
13 helpful votes
Follow Shiela T.
Unfollow Shiela T.
Send Message
Share Review
Report Review

Surprised charge
April 27, 2016

Its deceiving, you tend to sign coz of their rebates promo but will not tell you they will charge you 12$ right away.

Better not sign up on it at all... rip off.

Date of experience: April 24, 2016
FreeShipping C. FreeShipping Rep
over a year old

Hi Shiela, I apologize for the confusion. When you were signing up, directly above where you enter your credit card it does state the membership fee that will be incurred. Also, once you sign up for the trial, that information is sent again in the welcome email that we send to you. It is also in our terms and conditions. Sorry for any confusion.

North Carolina
1 review
0 helpful votes
Follow Bri S.
Unfollow Bri S.
Send Message
Share Review
Report Review

BEWARE
March 17, 2022

FIND A WAY TO CANCEL never knew I was being charged for a while and now I'm on game. I was buying flowers for a friend who's daughter was killed and thrown behind a store. Site said I'd get free shipping ig I didn't pay enough attention and I got got for months.

Date of experience: March 17, 2022
Kentucky
1 review
11 helpful votes
Follow D M.
Unfollow D M.
Send Message
Share Review
Report Review

Not a scam
May 25, 2017

I signed up for freeshipping.com last summer and was heckled by my husband for doing so. It has turned out to be profitable as we did a lot of internet purchasing this year and have received $1000. 00 cashback which is the annual benefit limit for what you can receive. My husband is now a believer. We tried to purchase major items through free shipping and could use ship to store if we needed it that day. For instance we purchased $500 dollars in sink faucets from Lowes and shipped to store so we could get them that day and received $50 cashback. This service allows for up to $10.00 in shipping charges as well and has price protection. We have used it all. At christmas we purchased a backpack via internet on free shipping then found it for $58 cheaper within 30 days and also received a check for that. The biggest issue with freeshipping is you have to be organized and make sure you go through the freeshipping website to purchase from retailers. You also have to submit receipts with shipping totals to freeshipping. I always scanned and emailed instead of mailing receipts as this was much quicker. You could also take a picture of receipt and email that way. As long as you know the rules it really works. At Christmas they offered 20 percent cashback with many retailers. In addition I could use my store coupons at check out so totally worth it. My only dilemma now is whether to continue my subscription to the service since I can't receive anymore cashback until July.

Date of experience: May 25, 2017
FreeShipping C. FreeShipping Rep
over a year old

Hi There,

We're so happy to hear you're benefiting from the savings available through FreeShipping.com! Thank you so much for stopping by to share your kind words and positive review.

Keep in mind - we offer 20% cash back promos almost every month now, so you can continue to take advantage of those extra savings opportunities!

Sincerely,
The FreeShipping.com Team

Maryland
2 reviews
17 helpful votes
Follow John L.
Unfollow John L.
Send Message
Share Review
Report Review

Buyer beware
April 8, 2016

After reviewing my most recent credit card statement I notice a $12.95 charge to freeshipping.com. I then called the number listed and found out that I had been paying this fee since July 2015. I had only bought one item on ebay and had no idea I had signed up for this service at that time or that there was only according to the company representative ( who was very nice) only a 7day trial period. I never ever received any information from freeshipping.com about the company or any of the stores that participate in this program. I believe that i am only being refunded for this past months fee while I believe I should be refund for most of it as this company sends no promotional material to the consumer as to how to use this program. So for those reason I feel that both myself and more then likely 10's of thousands of consumers have unknowingly signed up for this service I will be making a call to the Maryland Attorney Generals Office in the morning. Also to the best of my knowledge I never received a welcome email or any other materials from this company and just now when I canceled the membership did i know what my member id was.
I urge anyone who feels the have been defrauded by freeshipping. Com to call the consumer protection division of their states Attorney Generals office.

Sincerely,
John L.

Date of experience: April 5, 2016
FreeShipping C. FreeShipping Rep
over a year old

Hi John, sorry for any of the confusion. I do see that we sent a welcome email to the address that you had signed up with. As a courtesy, I have issued back all the charges to your account. Please let me know if you have any other questions.

Oklahoma
1 review
0 helpful votes
Follow Jake D.
Unfollow Jake D.
Send Message
Share Review
Report Review

Scam Subscription
April 11, 2019

I didn't even know that I signed up for this and now I have been hit for 12.95 over the last 2 months. Embarrassed to say that I didn't catch it the first time! Shame on you freeshipping.com!

Date of experience: April 11, 2019
Help F. FreeShipping Rep
over a year old

Hi Jake,

Please reach out to me directly at Help@Freeshipping.com and reference Customer Loyalty #FS0082. I will be happy to ensure you received your refund.

Thanks,

Samantha
Freeshipping.com
Customer Service Supervisor

North Dakota
10 reviews
64 helpful votes
Follow Shirley S.
Unfollow Shirley S.
Send Message
Share Review
Report Review

I wrote one of the most cutting reviews of freeshipping.com on this website, but promised to come back and correct it if I received a check and my credit card was not charged. I cancelled 5 days after joining, and my Discover card was NOT charged! (I checked.) But the great thing is, today in my mailbox was a check from freeshipping.com for $30.00 - the original $20.00 to sign up (for buying a $17 hair dryer at Walmart) and a $10.00 shipping rebate from Amazon.com. (Now I wish I'd submitted the eBay shipping, too!:-))

I have to say, THEY ARE HONEST. My explanation of how they *could* scam us (because of the delay between canceling the membership and getting a check) was not the way they actually *do* it. My rebates were obviously processed and checks mailed after I had cancelled the membership and they had not charged me anything.

For anyone who averages more than $12.95 on online shipping normally (when you do not belong to a free-shipping club), this is a good deal and you will save. For anyone at all, you can get a trial membership, really get the $20 for signing up, and get your shipping back for a week - eventually You just have to remember to cancel your membership before the week is over to avoid being charged. You will not get your checks quickly, but you will get them.

I don't know how they manage to do it, but the fact is that they do. I have a $30 check in my purse to prove it.

Blessings!

Shirley

Date of experience: March 16, 2015
Washington
1 review
1 helpful vote
Follow Sara M.
Unfollow Sara M.
Send Message
Share Review
Report Review

They are scammers
September 6, 2023

This business I do not know them, I found out they are charging money and deducting it from my Visa. This has been going on for one year before I find out. They are scammers.

Date of experience: September 6, 2023
California
1 review
7 helpful votes
Follow Paul E.
Unfollow Paul E.
Send Message
Share Review
Report Review

Scam
May 25, 2018

Ordered something from ebay - somehow ended up on shipping.com and so I exited. Somehow they got my amex card from the details I had entered on ebay and have just charged me $12.97. Total scam.

Date of experience: May 25, 2018
FreeShipping C. FreeShipping Rep
over a year old

Hi Paul,

I apologize for the confusion regarding your account. In order to sign up for FreeShipping.com you would need to fill out the enrollment form online and also enter your credit card number. Our monthly membership fee is listed directly above where you enter your credit card number. However, I would be happy to cancel and refund your account for you. Please reach out to me directly at Help@FreeShipping.com and reference Customer Loyalty #F525.

Thanks!

Mike
FreeShipping.com
Customer Service Manager

Maryland
1 review
16 helpful votes
Follow kate m.
Unfollow kate m.
Send Message
Share Review
Report Review

I got a recurring charge in my bank. I DID NOT ORDER THIS SERVICE! I DO NOT KNOW WHO THIS IS!

I got the 855- number attached to the bank withdrawal and called the FreeShipping company. They assured me that they would take this off my account and cancel my account - AN ACCOUNT I NEVER SIGNED UP FOR NOR KNEW ABOUT! They gave me a cancellation number and I shall wait to see if this comes off my account and does NOT recur.

Date of experience: May 25, 2015
FreeShipping C. FreeShipping Rep
over a year old

Hi, that credit should post back to your account within 2-5 business days. If you have any other questions you can contact me at mprocaccini@freeshipping.com or call me at 860.358.9198 x237.

Thanks!

New York
2 reviews
12 helpful votes
Follow Barbara O.
Unfollow Barbara O.
Send Message
Share Review
Report Review

Awful to deal with
June 20, 2018

Tried to cancel because I didn't want it to begin with. Let me cancel ok but could never get my refund even though they said they would. Even tried to blame my bank. Stay away horrible!

Date of experience: June 20, 2018
FreeShipping C. FreeShipping Rep
over a year old

Hi Barbara,

I'd be more than happy to look into your account for you. Can you please reach out to me directly at Help@FreeShipping.com and reference Customer Loyalty# S6J20?

Thanks!

MIke
FreeShipping.com
Customer Service Manager

New York
3 reviews
6 helpful votes
Follow Lee K.
Unfollow Lee K.
Send Message
Share Review
Report Review

I am surprised by so many bad reviews while I have had one or two problems I just totaled my rebates since I rejoined this site 10 months ago and after deducting the $12.97 a month charge I have made back $202.27 cents and have four more rebates to come. When I joined the first time you had to mail in all your rebates and often I would forget or not be able to keep track so while I did at least break even it was too much work but now that you can submit via email I do it right away and it is working out well for me. I you only shop online occasionally it may not be a good idea but for someone like me who does almost all shopping online it is great. The only thing I don't like is that their search for included stores is not always accurate you need to go to all the sites to listed that start with a particular letter or number to see if it is listed. When you want to check it would be nice to just type in the name of the stroe you wish to purchase from but like I said sometimes it will not show up. Also you have to be prepared to wait several weeks for your rebates but it is still money in your pocket. I am curious as to where to sign up for $79 as I pay $12.97 monthly.

Date of experience: March 5, 2013
Kentucky
1 review
17 helpful votes
Follow mary l.
Unfollow mary l.
Send Message
Share Review
Report Review

Icfreeshipping.
June 16, 2015

I have tried to connect to ic free shipping. But the phone I tried does not work. Please reimburse my money to my account. I don, t want to take other measures. Thank you (Ml).

Date of experience: June 16, 2015
FreeShipping C. FreeShipping Rep
over a year old

Hi, I’m sorry about the confusion, can you please call me at 860.358.9198 x237 so I can assist you, as well as find out what phone number you tried calling? Also, here is our Toll Free number for your reference: 1-800-869-5597. Our Customer Service department is available 24/7. Thanks!

Massachusetts
1 review
23 helpful votes
Follow dan k.
Unfollow dan k.
Send Message
Share Review
Report Review

TERRIBLE SERVICE
July 7, 2016

I signed up for this not knowing that there would be a $13 monthly membership fee. There was no disclosure that there would be a monthly fee, asking for my credit card number for future purchases only! Do not register for freeshipping.com. THERE SHOULD BE AN INVESTIGATION INTO THIS SCAM COMPANY.

Date of experience: July 5, 2016
FreeShipping C. FreeShipping Rep
over a year old

Hi Dan,

We’re so sorry to hear about your negative experience and I apologize for the time that has passed since you initially reached out. If you still feel you need assistance resolving this issue, feel free to send an email to customerservice@freeshipping.com.

In the meantime, I’d love to help explain how our site works and how our members find it beneficial to their lifestyle. We are a subscription-based online shopping site that offers members 10% cash back, free shipping and free returns via rebate, price protection, exclusive coupons and more savings benefits at over 1,000 online retailers. We offer new users the opportunity to start a free trial and claim their introductory bonus during this time period. At sign up, directly above where credit card information is inserted, the offer details state that if you do not cancel your membership within your trial period, you will automatically become one of our members. Our members pay a monthly fee of $12.97 to access all of our savings benefits. We include the membership fee and the terms of the free trial offer in both our FAQs and Terms of Use. Every new user must agree to the terms of service and use before finishing the sign up process. Additionally, we send every new member a welcome email to remind them of their registration and reiterate the terms they’ve agreed to.

If there is anything else I can help you with or any other questions I can answer at this time, please feel free to reach out at any time, I’d be happy to help you however I can! Thank you very much.

Sincerely,

The FreeShipping.com Team

Oklahoma
4 reviews
12 helpful votes
Follow Jamie B.
Unfollow Jamie B.
Send Message
Share Review
Report Review

Freeshipping.com is a RIPOFF! THANKFUL I WAS ABLE TO GET A SMALL POTION OF MY MONEY BACK! OVER 2 YEARS WORTH OF $12.97 A MONTH CAME OUT OF MY ACCOUNT FOR THOS COMANY! YOU WANNA KNOW WHAT I GOT OUT FOR MY $350+ ONE 15% OFF COUPON! THIS COMPANY OS A JOKE! DO NOT GIVE THEM ACCESS TO YOUR ACCOUNT INFO!

Date of experience: November 9, 2017
FreeShipping C. FreeShipping Rep
over a year old

Hi Jamie,

Please contact me directly at Help@FreeShipping.com, I don't want to request your personal info here. Once I receive that I will be happy to issue you a full refund.

Thanks!

Georgia
1 review
0 helpful votes
Follow kevin s.
Unfollow kevin s.
Send Message
Share Review
Report Review

SUCH A SCAM! Don't waste a second of your time with this company! I was told I'd recieve all shipping costs back and even more from certain sites but haven't seen a dim in over ninety days now!

Date of experience: December 15, 2020
Help F. FreeShipping Rep
over a year old

Hi Kevin, please reach out directly at Help@FreeShipping.com. We will be happy to help.

South Carolina
1 review
5 helpful votes
Follow Robert G.
Unfollow Robert G.
Send Message
Share Review
Report Review

I want to Addressed why are they just take money from my account within get permission from me first, I want this to be cancel and return my money at once

Date of experience: May 2, 2019
Help F. FreeShipping Rep
over a year old

Hi Robert,

Please reach out to me directly at Help@Freeshipping.com and I will be happy to ensure you receive the refund.

Thanks,

Samantha
Freeshipping.com Support Supervisor

Indiana
1 review
2 helpful votes
Follow Steven S.
Unfollow Steven S.
Send Message
Share Review
Report Review

I signed up, sent my reciept of my purchase, and then decided nah I don't care anymore and closed and cancelled with them and they refunded me anything they charged. A month later I get a check in the mail for $10.00, cashed it in and omg, I got ten dollars for LITERALLY FREE!

Date of experience: July 20, 2017
FreeShipping C. FreeShipping Rep
over a year old

Hi Steven, we're so glad that you found our membership useful. If you ever have any questions, please don't hesitate to reach out. Thanks!

Georgia
1 review
5 helpful votes
Follow Rose M.
Unfollow Rose M.
Send Message
Share Review
Report Review

Its a SCAM!
April 19, 2018

Made a purchase from proflowers. Never got a refund for shipping and was never informed this was a "membership"! Terrible company! Police should be involve.

Date of experience: April 19, 2018
FreeShipping C. FreeShipping Rep
over a year old

Hi Rose,

I'd be more than happy to assist you with your account. Once you placed your order you would need to fill out the rebate form which was found on our site. Can you please reach out to me directly at Help@FreeShipping.com and reference Customer Loyalty #F420? Once I speak with you I will be able to process that rebate for you.

Thanks!

Virginia
1 review
0 helpful votes
Follow WILLIE E.
Unfollow WILLIE E.
Send Message
Share Review
Report Review

Have not received a rebate even though they advertised that I qualified for one, then after I gave my info then I qualified for rebate next time. As the saying goes if it's sounds too good to be true- it usually IS TOO GOOD TO BE TRUE.

Date of experience: March 25, 2020
Help F. FreeShipping Rep
over a year old

Hi Willie,

Sorry to hear about this experience. Please reach out to me directly at Help@Freeshipping.com. I will be happy to help you.

Thanks,
Samantha
Customer Support Supervisor

Georgia
1 review
8 helpful votes
Follow ZIP Z.
Unfollow ZIP Z.
Send Message
Share Review
Report Review

Been a paid subscription member for more than 3 months, they charged my credit card every month for their membership subscription, when my cash back was adding up, with a good amount, they suddenly cancelled my account, explanation was I had previous account, yes I had previous paid account which I had cancelled due to email attached to it had an issue, I informed and cancelled it, and open another paid membership account with another email, this is monthly subscription membership account, they charge you, send no cash back, take your money, cash back, rip you off. Please don't subscribe. They will send one cash back, then trick you, when cash back adds up, they cancel account, steel your cash back and membership fee, PLEASE DONT SIGN UP!

Date of experience: December 9, 2016
FreeShipping C. FreeShipping Rep
over a year old

Hi there,

We're sorry to hear about your experience with our service. All cash back is paid out to members who abide by our Terms of Use available on our site. If a member is in violation of our terms, we reserve the right to decline cash back and cancel the account for general misuse. If you have any further questions, please feel free to contact customerservice@freeshipping.com for more information. Thank you!

Sincerely,

The FreeShipping.com Team

Overview

FreeShipping has a rating of 1.6 stars from 754 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with FreeShipping most frequently mention credit card, customer service and monthly fee. FreeShipping ranks 78th among Shipping sites.

service
138
value
135
shipping
106
returns
105
quality
116