So I've bought some pretty neat cheap clothes from F21, but I had a bad experience recently. I spent almost $60 in-store and ended up wanting to return my items. That's when they told me only exchanges and store credit are given to customers who buy items in-store. Otherwise, only ordering online and paying for your own shipping will land you a refund. I decided I will no longer do business with a company that acts so greedily. Besides, their men's section isn't half as extensive as women's anyway.

I order on their website and after seven business days I did not get my items. Ulta customer service who was rude and unprofessional, they told me that my address is as wring. But when they send me the confirmation number, my address was correct. They said it's not their fault that my shipping has been sent to a different state. And they will not be refunding me. Honestly the way they handled the situation was rudely unprofessional and I will never order with them again.

Please save yourself some frustration and avoid ordering from Forever21. First, the shipping is terribly slow. I ordered items on August 3rd and they still have not arrived. It was stuck at "in transit" status for over a week. Second, customer service is rude. One nasty young lady hung up on me while I was asking about my order. Then, she had the audacity to hang up again when I called back. Look folks, spend your money in stores that value customers enough to hire competent and professional customer service staff. In closing, Forever21 should train customer service agents on how to provide courteous support (or fire them) and this company should invest in empowering customer service agents to offer customers some sort of good will gesture when orders do not arrive within two weeks.

Honestly, the quality of the merchandise at Forever 21 is the worse. I would not recommend buying on ANY one of their stores. Hear me up, this store is mass producing and quality is not acceptable. It's embarrassing walking out and being seen wearing one of their horrible damaged sweaters after a couple times of wearing it. Not to mention, their return policy is one of the worse because they don't have one, just like in any foreign country. You buy a piece of their worthless pieces and you lost your money for ever; they won't give you your money back, they will give you a merchandise credit ONLY on garbage that's full price. So, if you buy something on sale, you have already trashed your money. PLEASE, do yourself and your parents a favor, DO NOT even look at forever 21 stores. They are here to trash the planet with their disposable clothing.

I will not be ordering again online. One is because they use fed ex smartpost. Its a horrible service. Hopefully I will get the before Christmas because seeing as my packages went to every little in town in texas then was supposedly sent it the post office where you can't keep track of your package anymore. I really dislike companies that use cheap methods for shipping. I will stick with going to their stores. At least I will see the clothes immediately instead of waiting for 3 weeks and counting

Forever 21 has the worst customer service department I've ever dealt with. Everytime I call them I hear a bunch of extraneous noise and talking as if I interrupted a party and I am met with a helpless employee who doesn't have the authority to complete any complex request. There are no procedures implemented to ease the customers frustrations when the fault lies with the company. The customer is forced to accept the circumstance even if it was Forever 21's fault and responsibility to resolve. Thank you for wasting two months telling me that you were going to resend the package you failed to deliver in the first place and then simply refunding my money. This was exactly the opposite of what we agreed to. Forever 21 lost a customer today, though I doubt they mind.

Tried to cancel two order I had placed. Was told by both employees it was cancelled. Items still got charged & shipped. Only send one prepaid shipping label because apparently I didnt respond properly. Told me I could return in store for a credit or pay for another label, as if I wanted the item. Never felt more disgusted with the facts I got blamed for he employees mess up. Highly recommended not shopping here, return policy is the worst and they dont care about the shoppers at all. Used to the love the store but guess when people only care about making money.

Our inner wear shapes are visible due to thin fabric, earlier it wasn't such.
Soft fabrics in cotton, georgette will do but not hosiery or synthetic ones which are not sweat absorbent.
Forever 21 was my one of the favourite brands all these years before lockdown, since then the production has totally changed due to cost cutting policy. See it to and I'm sure you will capture the market of teenagers in the entire industry.
New and pleasant shades are highly appreciated with a basic or a new style. Thankyou!

Contacted customer service for over a month and a half when my package never arrived. On trac(shipping) confirmed there was an report in delivery and package was no delivered or scanned in delivery zone. Forever 21 denied claim every time refusing refund saying it isn't their fault. Over $300 and hours of emailing, chatting and calling f21 and ontrac to basically be told the other is responsible. Going to look into my legal options as this is a huge corporation

Absolute WORST company you can buy from! Shipping is supposedly within 24 hours (according to their website, their words) but it took more than 9 days to process my order. Then, they defaulted to an old shipping address on file from 2 years ago! I called them to correct the problem before it actually shipped, and got a busy line 6 times when calling. Finally got through to the automated line and was given an option to hold for 40 minutes or get a call back. I left my number for a call back and no one ever called. Waited 30 minutes on hold, and line was dropped. Waited another 45 minutes on hold only to be told that they were not liable for any shipping errors and could not help at all. I will never shop from them again. Everyone who reads this: be warned! You can expect 2-3 weeks of shipping delays on all orders, and the absolute worst customer service of any retail store period. F21, you lost a customer today. Get your act together and stop making lame excuses for being inadequate.

I placed an order two weeks ago and still have not received it. I tracked the package and found that it had been delivered two days ago (even though I was home all day), and after going back and forth trying to verify the delivery with my local post office we concluded that it had been stolen. I decided to call F21 and when I finally got through to an actual human being, he was of absolutely no help. He told me that I can not be refunded OR sent another order until next month. Apparently I have to wait two full weeks from the alleged delivery date to make a claim that my package has been stolen. Who knows what they'll do to compensate after. Terrible Customer Service!

I tried to return an online order at the store but was unable to because the system was down. Store clerk told me tshe had no idea when the system would be back up again. She informed me that company will make an exception and allow free return for up to 90 days and advised me to contact customer service to get a free return label. To my utter disappointment, Customer Service declined my request and told me that store gave me wrong information. I am very disappointed.

Forever21 does not have the best looking items. Most items are not too expensive and affordable but very unattractive. They have very disrespectful employees that are harsh and rude. Their return policy is unreasonable. I used to think Forever21 was a great place to shop. If you'd like to shop at Forever21 make sure whatever you purchase, you really like or make sure you can return the item within 30 days because they have a strict and unreasonable return policy. They need to have more attractive clothes that are appropriate. Forever21, overall, is a bad place. Out of five stars, I would give them a 1.