Contacted customer service for over a month and a half when my package never arrived. On trac(shipping) confirmed there was an report in delivery and package was no delivered or scanned in delivery zone. Forever 21 denied claim every time refusing refund saying it isn't their fault. Over $300 and hours of emailing, chatting and calling f21 and ontrac to basically be told the other is responsible. Going to look into my legal options as this is a huge corporation