I've never had an online ordering experience go so horrible in my life. To begin, I live in a small town and noted to either send to my po box if usps or FedEx if physical address. Forever 21 send it via FedEx and didn't include my entire address, so it went to the postal service (which doesn't deliver in my town). I've been dealing with both fedex and usps all week trying to find my package and forever 21 has done nothing to accommodate this. It finally went back to forever 21 and they are asking for me to repay shipping and they said its not guaranteed to ship any particular way. So they said "put your physical address and hope it works out. We don't take responsibility for lost packages"
Total bull $#*!. Had they gotten my address right in the first place I would've have to deal with their horrendous customer service and sorry excuse for a return policy. Will never shop here again!

I bought several items from the store and I wanted to exchange a couple of things but apparently this was not possible because they don't exchange or return items on sale. This was not written on the receipt or even told during my purchase! How should someone know that without it being clear. I even send my complaint via their website and their response was "sorry we can't do anything because these are our guidelines". Yeah guidelines that you know because you work in the place but you have to declare these policies! Really dissatisfied with the service!

I have tried to pay off my forever 21 card and when I do they tell me it "makes it there" East coast times minutes after the deadline even though it has cleared from my bank on the west coast by the due date - they keep doing this and charging me a fee - a card that has been paid in full on the due date will literally take 2 months and over $50 in bs fees to pay off and close! I will never shop there again- when you call the customer service department is useless and unintelligible with their answers and explanations. I would not be surprised if this company goes out of business with the way they treat their customers!

Placed 3 orders within a week. The second order was missing two items and after paying for overnight shipping for the third, it has not arrived. When calling customer service, there was a 30 minute hold! In order to receive my 5-7 day refund, I have to print, complete and return and entire page affidavit! Before processing my refund for returning my overnight shipping charge, I also must wait for the package to arrive! Horrible company, Terrible customer service! Probably faster to dispute it with my bank then wait for service that will probably not even occur! Zero stars- never shopping here again

I always check this site before I order anything off a clothing website I am unfamiliar with. I'm shocked to see such bad reviews for Forever 21? I've been ordering off this website for YEARS. I have never had any issues. I actually ordered a pair of pants and a top but didn't like it on (sadly I had already removed the tags.) I went to the Forever 21 in Winnipeg and they let me exchange it for something I liked more in the store! The workers are so sweet. The quality of the clothing is good - considering how reasonably pricing this store is. I give it a 5 star. Don't let the bad reviews scare you away - I think Forever 21 is great. ALSO. My package ALWAYS arrives within 4-5 days which I love.

They made it so difficult with all the glitches on their site to put in my address for an order. Then they end up shipping my item to the WRONG address where i used to live. When i called them to see if they could correct it I basically got told that it was my problem now and i had to pay an extra $20 after an hour on the phone with usps to fix a problem from Forever 21. I will never shop here again. The phone rep was so very rude and cut me off 3 times during the phone call. Cant believe this. Wont even get my dress for the wedding i was going to now.

I LOVE forever21! I work 18 hour days at my factory job so I literally never visit malls. So online shopping is my passion. This site has proven time and time again to be a success for me. Never late with products, always receive what i expect. Plus the LOW LOW prices are my favorite part. Not many online site stores have such low prices on comfortable fashionable clothes! I love it! Also their accessories are the best thing about the store products!

I hate this store. Customer service both in-store and online is horrible: they just lie to you and give you the run around because they don't care enough to help their customers. And I'm speaking after having contacted multiple agents over the course of a month. Never again am I going to shop at this terrible outfit.

I have an APO address. They have on their website they will ship APO yet when I put the address in, it does nothing. I sent an email with no response. I then called and she kept telling me that they needed something else. Really? I've been over in Germany for 14 years and have never had a problem. I emailed AGAIN and AGAIN got no response. Terrible! You won't be in business much longer Forever21 with all these negative reviews. You lost a potential customer here.

My daughter order three pairs of jeans with the distressed jeans and two of them tore right through on first wearing. It was hot where we live so she worn them over the weekend but was told they had to be damaged within 30 days and sent back. We were 4 days past the 30 days and they said no not even for a exchange that she should have worn them right away. Bottom line not good customer service and they do not stand behind their product.

"Today, the fast-fashion retailer brings in roughly $4.4 billion in sales from over 600 stores, and the Changs have an estimated net worth of $6.1 billion, according to Forbes." Yet they are too cheap to provide you with a pre-paid return shipping label... cool. I guess I'll lose money on your cheap as $#*! clothing item because you require me to return it online and can't spare $5 from your 4 billion to send me a pre-paid label.