I purchased $350 worth of clothes for a trip that said was delivered at midnight ( in my town we don't have deliveries at midnight) but never was delivered I've been calling customer service once a week for 6 months to complain and file dispute with the bank and they blame the package not arriving on me! They won't send the items again or give money back, I've emailed numerous times and no response. I'm so disappointed and plan to take legal action. They steal your money and don't care about us, I'm so sad about this situation.

I bought like over 400 dollars worth of clothing from their website. I made sure to purchase everything 1-2 sizes above what I am given that things here run small. What I received looks weirdly box shaped and all cheaply made in China. I regrettably spent so much money on clothing that looks cheaper than shein. Although most things will fit, the sizing is so off. What is a medium, even large could be a size small. So beware, this is my last purchase with them. Now I have to go on vacation with weird looking clothes. Everything looks like a crop top even though it isn't which is super annoying.

I called customer service two days ago, was told the supervisor would call back in 24 hrs, cause they were supposedly on another call. The operator named David was exceptionally rude! He actually refused to put a supervisor on the phone, so I called back. This is the worst customer service I've ever experienced in my life! Still waiting for our package that forever 21 first shipped thru UPS, then it's going to be given to USPS, apparently it's the cheaper route for them to pay their seriously lacking employees nobody else would hire!

My order is missing, I've contacted customer service 3 times about the issue (one email still remains unanswered), they are sending me a form to fill out. No information on when I can expect a refund. I asked for a replacement order (so I can get the items I ordered at the same price and I don't have to pay for shipping), which is a standard practice for many companies, and was told I needed to call and talk to a manager. So I will have to waste even more time on it. Overall rating for customer service would be zero if possible.
Now that I see how many people have missing orders I am never ordering from them again, it's just not worth the gamble.

Told my family I liked shopping here when I was 16 because a lot of their stuff is cheap, now at 19 I regret it. They sent me a Forever 21 gift card for the holidays, so I went to the website to buy some things. I'd say less than half of it is unusable. All of the fabric was super cheap and looks like it'll only last a couple of washes. Many products don't fit properly even though I picked out the right sizes on their charts, and a lot of the pictures on their sites were misleading. A lot of my things from this store, even from past years end up ripping, becoming more dull, or shrinking. I can't even leave a review on the website because when I click I want to write one, the link doesn't work. Learn from me, buy somewhere else. I thought it would be good because everything here is dirt cheap, but honestly you're better off spending 3X more on clothes that will last.

I feel like the only one with a positive review on this sit, but I adore Forever 21. I've ordered online from their site countless times and the package usually arrives 3 days later which is wonderful. All the clothes fit perfectly and most of them have been great quality and look exactly like the advertising online. I've never had an issue with my order and will continue to happily shop online with this company. Affordable and trendy, love it.

My worst experience ever. Cheap quality. I tried to return what I bought a day before and according to their policy, you only get store credit, which forces you to buy again to use your money.,
More over people working in the store have bad attitudes and have no idea what customer service means. The manager was rude and when I told him that I will write a review about my experience, he went 'I'm sure that you will not be the last one to give us a bad review ', he didn't care. He made me feel as if I'm begging for my money. My experience is in Newark ca location,

I don't recommend buying anything from this cheap store

Every employee that I've ever talked to in a Forever 21 store, or online, has been completely rude.
Whenever I order online, they don't actually ship my order until almost a week after I've made the purchase and placed my order. Their order confirmation emails say that you should receive your shipment in 5-7 business days, which never happens. I always have to wait up to 2 weeks. It's ridiculous. Don't bother buying stuff from them online.
I love their clothes and everything but it's not worth their awful service.
Don't waste your time.

I have been ordering on forever21.com for a long time now. I don't go to the store because they don't have any plus size sections in my whole country (The Netherlands). Their price point is okay, sometimes the clothes are not what you expected (such as thickness, quality etc.) I have to browse a long time before I find something cute and flattering but it sells out really quickly. Most of the clothes are really revealing and not flattering so thats a bummer. It's also really disappointing that their plus size section in America is much larger than in Europe. I never had problems with returns or customer service.

I love shopping at Forever 21 and have recently found some great steals there. Like a lot of people have mentioned, I also prefer shopping on the site to shopping in store. I just find the store layout a little disorganized, so its easier for me to find items online since it's all categorized.

The only downside is that it seems their clothing sizes seem to run large these days so I usually have to order a size down. Reading the product reviews on the site helps with this problem though, since others will point out if they had trouble with the size.

Otherwise, a great site to shop at. And you gotta love their free shipping!

Order a dress right before Christmas. Received it without any packaging slips or anything just a dress in a bag. Tired to take it back to a few stores in the area but they would not accept it. Call customer service and was told that it is an online item online and cannot be returned to their stores only through the mail. So now I'm stuck with a dress that I can't even wear. Forever21 is going out of business so do not order from them online because they are refusing to take items back. Only shop in stores after you have tried them on. Bad customers service ever and the return policy is horrendous. Do your shopping elsewhere, there's a reason thry filed bankruptcy.

Forever 21 has never been my favorite store; however I do respect their affordable prices. I don't like their return policy (only store credit), but that is understandable considering the prices. You get what you pay for, some quality is good, some not so much. I currently love a velvet skirt that I bought there a year ago. Their store is often really messy, but they are less so since they've changed locations at my mall. I don't think I'll ever buy more than one or two items a year from them, but I respect that fact they help many women (21 or not) find clothes that they like for an affordable price (even if the item may last for only a few months).

This site has been a great source to order inexpensive items from. I have never had a bad experience, always received the item promptly and found the item to be great quality and exactly what I ordered. My only hesitation in giving 5 stars is that their return policy is not good. Basically once you spend money with them you cannot get it back. They only do returns for store credit and that sometimes isn't convenient when you can't find another item to purchase. All in all a good experience but they should bring their return policy up to speed to make it an excellent experience.

Want to warn everyone - be careful of making on-line orders. Forever 21 doesn't guarantee safe delivery. If you don't receive your package, you will lose your merchandise and your money. The company takes no responsibility for poor delivery service. Customer support was unbelievably poor. When I tried to chat, I got no answer. I was continuously disconnected. When I called, I talked with someone at home, listening to her baby crying in the background. When I asked to speak to her supervisor, I was left on hold for 20 minutes until the representative hung up on me. Finally, I received an email stating Forever 21 was not responsible and I should contact the shipping company for their poor service - lasership was the company. Whenever I had delivery issues with other companies, they took responsibility. Forever 21 clearly stated they do not. Do if you order on-line, it is at your risk!

First and foremost, let's talk about the quality of the clothing I purchased from your company. I was under the impression that I was investing in well-made garments, but what I received was far from satisfactory. The materials used were flimsy and felt cheap, and the stitching was haphazard at best. It is disheartening to spend hard-earned money on clothing that falls apart after just a few uses. Your company claims to provide high-quality products, but my experience suggests otherwise. If I could give this company a rating, I would give it a zero. Since that's not possible, i'm giving this store a 1.

About 60% of products I've bought from Forever 21, I've either had become extremely worn after one (gentle) wash. The remaining product either completely comes apart at the seams before I've finished wearing them for the first time (i. E. the pants I bought for work). Good thing they make clothes that look cute, because nothing else about my experiences with this company are cute.

Horrible experience in getting my refund. I had bought some stuff online but did not like the quality so had to return it but I never got my return refund back. I have been reaching inquiring abt it but their response is the same everytime, your return not scanned yet. It has been more than month. How can you move slow? I do lot of online shopping and by far forever21 is most disappointing retail store. Not a very good experience shopping here. First my order gets delivered to a wrong address and now I can't even get my refund in timely manner