I have been ordering on forever21.com for a long time now. I don't go to the store because they don't have any plus size sections in my whole country (The Netherlands). Their price point is okay, sometimes the clothes are not what you expected (such as thickness, quality etc.) I have to browse a long time before I find something cute and flattering but it sells out really quickly. Most of the clothes are really revealing and not flattering so thats a bummer. It's also really disappointing that their plus size section in America is much larger than in Europe. I never had problems with returns or customer service.