Wow! This company shipped a large package worth over $400 to the wrong address, an address over 6 years old that their system somehow pulled up for an order even though every other package I've gotten over the past six years has come to the correct address and the woman in a different country refused to put me on the phone with a manager and said there is absolutely NOTHING they will do to help me receive my order that they are not liable. How they billed my card with an incorrect billing address that is that old AND incorrect I do not know and I will be contacting my bank. I have to rate everthing from the order 1 star since I have paid for the items but will never be able to wear it, DISGUSTING to treat your customers this way!

I ordered a gift card for my daughter's birthday. I was told she would receive it by email within 24-48 hours... it didn't happen. My daughter's birthday was on July 8th and there was no gift card. My daughter and I were disappointed. I called customer service which is advertised to be opened Monday through Saturday. There was a recording on Saturday stating they were closed on Sunday. Did Forever 21 get their days mixed up. When I made the purchase, Forever 21 charged my credit card immediately, but did not fulfill my order. I called Monday morning, stayed on hold what seemed like forever. Finally someone answered... again, they promised to send me a copy of the confirmation and stated my daughter would have the gift card within 24-48 hours. Again, they lied. I was told I was talking to a supervisor. I didn't believe it. 72 hours went by, and still my daughter had not received the gift card at hDr email. I called again after 72 hours, was put on the usual long hold and asked for a supervisor, again. Someone picked up the line, stating she was a supervisor. I asked her to cancel the order and refund my credit card. She asked me to hold on whill she connected me to a supervisor. I said, "You told me you were a supervisor." She didn't answer me. Next, I was connected to someone else who announced herself as a supervisor. I expressed how did appointed I was with Forever 21. I asked for a credit back to my credit card since my daughter has not received her birthday gift which was 5 days ago. She said Forever 21's policy did not refund and that all sales were final. I reminded her that nothing was received at my daughter's email address. She said that was Forever 21's policy and there would be no refund. I expressed how dismayed I was and Forever 21 just lost my family as customers. Money goes where it's invited, and only stays where it's treated well.

I have been ordering on forever21.com for a long time now. I don't go to the store because they don't have any plus size sections in my whole country (The Netherlands). Their price point is okay, sometimes the clothes are not what you expected (such as thickness, quality etc.) I have to browse a long time before I find something cute and flattering but it sells out really quickly. Most of the clothes are really revealing and not flattering so thats a bummer. It's also really disappointing that their plus size section in America is much larger than in Europe. I never had problems with returns or customer service.

I ordered a pair of shoes and they were sent in the wrong size. I called customer service and they said to email photos and the item number. I emailed customer service about them and they said email pictures. I had already sent the photos but I did as they said and emailed them the photos again. Then they tell me I can't return them cause it's been to long and showed me the receipt. It was a completely different order without any shoes on it! I emailed back and again they said send a picture of the shoes and tags. I did so again and am getting very frustrated. I mentioned in every email that I attached photos of the shoes, do they not read the emails? They still have yet to respond and it's been a week.

Just terrrible cutomer service. Honestly, I almost never want to shop there again. I paid for priority mail Next Day Saver, and they assured my I'd receive it within one day. Well that was July 1st. I contacted fedex and they still haven't got any updates as to where my package is. Everytime I call Forever 21 they give me the run around. Hopefully I can receive a shipping refund because this is definitely not what I paid 20 dollars extra for. I will never shop online with them again.

Just rude customer service, they aren't willing to help. Firstly, their store customer service was awful. I came in to return some items I purchased online, but didn't have my packing slip. I showed them the online receipt they emailed me. My items were within the return policy and still had all the tags attached. The lady wouldn't return them because she said my online receipt doesn't reflect what I actually paid, and I said what do you mean it shows right there what my discount was and what I originally paid. She glared at me and said "im not returning this. Go get something off the floor and I can exchange." She pointed at their clothes behind me and then walked away. I was baffled. I never like anything in store, I only like the online items they offer. I exchanged my clothes for something random, then with the store receipt returned them to get my money back. A few months ago I signed up for their credit card, and was told I would get a coupon in the mail in addition to the immediate 15% discount. When I didn't receive it, I did a live chat with them on the website to tell them I didn't get it after they said "what can I help you with" but when I told them, they never replied. Two more times I started a chat, but every time they kept logging out without responding. And then, yesterday I signed up for their emails to get 10% off my order. I received a coupon, but when I typed it in it said my discount does not qualify for my order (I had $288 worth of clothes). I refreshed the page and typed it in again, and it said my code was expired, even though you're supposed to have 7 days to use it. Anyway, I messaged their customer service explaining this, and she said, "I see! Please try back again in 2 hours. Is there anything else I can help you with?" I replied, "Is there another code you can send me? I'm worried if I wait to purchase my items they might get sold out." And she said, "unfortunately, that is beyond our ability" which I thought was weird, aren't they supposed to be customer service for a reason? So then I asked if I could order my items now and then get them price adjusted, to which she again replied, "No, unfortunately we are unable to do that." Like what else is their service for then? If they "can't" create another coupon code after the one they sent you doesn't work, or if they don't send you the coupons they promise at all and don't care, what's the point of even having a customer service? Lame. Won't be shopping with them anymore

I ordered a shirt and a pair of shorts, for the size of the shorts I put size 27, but after i ordered and checked it, it had it listed that i put i size 25. So I talked with customer service and the guy was nice enough but he didn't do anything to fix my situation. In the end my order came fairly quickly and it turned out that size 25 did fit! But that was just luck. I would order from here again but i caution you to be careful when you put your order in.

My order never came and when I emailed customer service they said it shipped. When it didn't arrive I called and they said they never even received it so they lied to me telling me it shipped when it never did. Customer service didn't try to find my order they just gave me a refund which I would rather just receive my items. They didn't offer me compensation and when I asked they only offered me a 10% coupon which doesn't help because I can find one online anytime. Unacceptable.

Hey Forever 21! What is with charging people for items that they never receive!? What is with confirming the order by email with an invalid order number so you can't track it? And what is with your phone lines for your customer service always being closed (even during a regular business day) so there is NEVER anyone to talk to? How can Forever 21 even stay in business with this kind of horrible customer service? If people are smart consumers (and I know that if people are reading these reviews then they have put some thought into who they want to buy from) DO NOT BUY ANYTHING ONLINE FROM FOREVER 21. Enough said

I bought 14 items from them and received a shipping affirmation from them 3 days after i purchased my stuff ( i bought from them on a saturday so if you buy from them on week days you should receive it within 1-2 days) my stuff arrived nicely package 5 day after i made my order and everything perfectly fitted me ( i am the same since as their model so i always check on the site what size is the model wearing) everything was very lovely, the shipping tracking was really useful and i am really happy with my order, will definetly buy from them again

They shipped my item without requesting signature and fedex left my package outside and was stolen. Then they say an investigation will take 8-10 business days. I go ahead and reorder something I need by tomorrow and again they made no changes to my address as I requested nor did they waive my overnight fee! Everything you ask they respond with "Regrettably" and I'm like "What DO you do for customers besides take our money"? Smh