JULIA S.

Just rude customer service, they aren't willing to help. Firstly, their store customer service was awful. I came in to return some items I purchased online, but didn't have my packing slip. I showed them the online receipt they emailed me. My items were within the return policy and still had all the tags attached. The lady wouldn't return them because she said my online receipt doesn't reflect what I actually paid, and I said what do you mean it shows right there what my discount was and what I originally paid. She glared at me and said "im not returning this. Go get something off the floor and I can exchange." She pointed at their clothes behind me and then walked away. I was baffled. I never like anything in store, I only like the online items they offer. I exchanged my clothes for something random, then with the store receipt returned them to get my money back. A few months ago I signed up for their credit card, and was told I would get a coupon in the mail in addition to the immediate 15% discount. When I didn't receive it, I did a live chat with them on the website to tell them I didn't get it after they said "what can I help you with" but when I told them, they never replied. Two more times I started a chat, but every time they kept logging out without responding. And then, yesterday I signed up for their emails to get 10% off my order. I received a coupon, but when I typed it in it said my discount does not qualify for my order (I had $288 worth of clothes). I refreshed the page and typed it in again, and it said my code was expired, even though you're supposed to have 7 days to use it. Anyway, I messaged their customer service explaining this, and she said, "I see! Please try back again in 2 hours. Is there anything else I can help you with?" I replied, "Is there another code you can send me? I'm worried if I wait to purchase my items they might get sold out." And she said, "unfortunately, that is beyond our ability" which I thought was weird, aren't they supposed to be customer service for a reason? So then I asked if I could order my items now and then get them price adjusted, to which she again replied, "No, unfortunately we are unable to do that." Like what else is their service for then? If they "can't" create another coupon code after the one they sent you doesn't work, or if they don't send you the coupons they promise at all and don't care, what's the point of even having a customer service? Lame. Won't be shopping with them anymore