FlighthubReviews 5,068

I got a ticket for Toronto to London and used my debit card to pay. It didn't work so they said credit card unable to pay or something like that. (They took 930 from the account) I then called them and complained and they tried again and it still didn't work. (They took 930 again) I'm just so lost at this point like why do they keep taking money. So i tell them and they say it'll get back to my account in 48hours. I hope that's true. I went on to get a credit card and use it, it worked and they said reservation confirmed. 30 minutes later they sent your credit card unable to pay. I'm like WTF and then I call them to tell them and they say I should give them my information again. I did that and the customer service person said my electronic email would be sent in and hour (keep in mind this was 12 something on the night of August 17) as I'm writing this is it 11am the next day and I have no $#*!ING electronic email. I call these FLIGHTHUB GOOD FOR NOTHING BASTARDS AND they say the card didn't work. So why would you tell me my reservation is confirmed why why why? It doesn't make sense tho! And now I have to call the credit card company again and tell them blah blah. Let's hope it works this time now! I've been on a wild goose chase with this flight hub. Bottom line do not use them they are $#*! $#*! $#*!. I wonder why I tried them this time ugh! I should have stayed with cheapflights.ca they are far better! Foreal FLIGHTHUB I am so so disappointed. The stress I am going through to get my ticket is unbelievable.

I recently have booked two flights each for three people with flight hub. For both, flighthub emailed me that there were itinerary changes. For the first one, they wanted to put me on a much less favourable departure time that was going to make a six hour layover with my elderly parents. In the end, they gave me a better option but only after I insisted. But still over two weeks and another phone call later, I have not received an email about my itinerary changes.
For the second itinerary change initiated by the airline, I waited nearly two hours on the phone only to be told there would be a ten minute flight time difference. The itinerary email came minutes later.
My summation is that flighthub is not user friendly and convenient to the traveler where any changes are concerned.

I purchased our 5 family fight. When we had to make changes they pushed this issue to the air line. When i called the air line they said since flightglhub booked a flight they should help. Called flighthub again but they did not help they said it was my responsibility to find a way to change. We canceled the flight and booked another flight with them whem we were booking flight they seem like they can help with anything. After ticket is sold they will not help with anything. I am still waiting for my money from them. I called them and told them to get my money returned. They hung up on me. I bet if i call and tell them that i am purchasing they will be happy to help. I introduced 4 of my friends to purchase plane tickets. They had bad experience with flighthub as well. They lost alk of us.

I requested a flight for my cousin and I planned it for July however the system booked it for September so I had to cancel the flight and book directly through West Jet. I have been waiting for my money to be returned and it still have not been refunded. The date of the flight was suppose to be July 20 and I have been waiting since then for a refund. The person I last talked to was not very professional and I am soon going to go to the Better Business Bureau. I have also sent an email and no response

Flighthub seems to be pretty user friendly and the prices are never higher than what the airlines have. The only thing you should watch out for is that if you choose to select your seats, they will charge you $10-$20 for it. However, the seats aren't guaranteed and the the fee is charged by FlightHub, not the airline. Book you flight and then contact the airline for seats.

Made a nonrefundable flight reservation using FlightHub and 2 days prior to flight I had an accident which prevented my travel. I called the number listed on my confirmation documents in order to cancel the reservation. I was put on hold for about 30 minutes and the transferred to another number, put on hold for another 15 minutes and finally reached someone who spoke fast broken English. Being 90 years old and hard of hearing the only thing I could really understand was that my flight was cancelled. The agent talked at length about fees and penalties, which being in a hospital and on a cell phone, I gave up and said thanks. Now there are more charges on my credit card and when calling them I am on hold and unable to get through. First and last for these guys. I guess I would have been better off if I'd just never showed up

Total black mail! The travel agent sent us 2 flights that didn't match up I called back and they called us irresponsible and said its our fault that we didn't call back withen 24 hours, we ended up paying $250 to get it fixed. We requested an investigation and when we called back to see what's happening they said the travel agent reviewed it with us but it was 4 am and she should have noticed it. They are makeing mistakes on purpose to take your money stay clear of them!

I booked 3 flights for me and my husband so total of 6 tickets last May 10. When they send me all the confirmation email and itinerary, 6 emails. Everything looks good so I'm confident that everything is ok until today aug3 because we need to apply for visa. I recognize that one of the ticket was spelled wrong. Just 1 letter, instead of N they put M. I called them and ask how does it happens if all tickets are correct spelling and 1 is incorrect. I can't believe with their resolution to cancel that flight and rebook. Take note, with cancellation fee and penalty for total of $268. Don't ever deal with this kind of people.

I booked roundtrip flights from Calgary to Philadelphia about 7 months in advance. As the airline made schedule changes, we were required to re-ticket. Going through the re-ticketing process was a nightmare. Every time I called I never spent any less than 20 minutes on hold. Every time I called I was assured the re-ticketing would be complete within 24 hours. When it wasn't completed within 72 hours, I re-contacted them and was assured it would be done within another 24 hours. After another 48 hours, I contacted flighthub again and got the same story. Over the course of 2 minor schedule changes, I logged 4 hours on hold. Just prior to our return flight home, I discovered at the last minute that they had double booked us on a connecting flight home. I'm not sure how a business can survive with this kind of customer service.

This is the physical local of flighthub call center.
You can wait for their employee in the parking lot.

They are hiding under the banner of.

MOMENTUM VENTURE
Address: 3333 Boulevard de la Côte-Vertu #600,
Montréal, QC H4R 2N1
Phone:*******500

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