I requested a flight for my cousin and I planned it for July however the system booked it for September so I had to cancel the flight and book directly through West Jet. I have been waiting for my money to be returned and it still have not been refunded. The date of the flight was suppose to be July 20 and I have been waiting since then for a refund. The person I last talked to was not very professional and I am soon going to go to the Better Business Bureau. I have also sent an email and no response