FlighthubReviews 5,068

If I can help somebody from loossing money, i will advise do not ever book a flight with this company.
Stay away plz.

I have been waiting for a refund from flighthub for over 18 days. I Cancelled a few minutes after the purchase with their cancellation guarantee policy. I was told that the refund would be available withing 2 - 10 days. After a few calls, I was told that it was given 13 days later. I checked with the bank, and the bank said there has been no refund. Today it would be 18 days later. Flighthub asked for my BANK Statements & has NOT refunded. Please help.

All in all great service as always. I needed to cancel the final evening of my hotel stay there was no problem doing so.

Once, I experienced a website issue not responding despite several clicks, I call and representatives have always been very efficient, and kind. I recommend Flighthub to everyone I know.

I was able to find a great deal, it was actually easy and not time consuming.

The booking process went quite well, including getting my seat assignment. I like it.

Accidental bookings or wrong dates are easily managed and re-booked, compared to other online travel agencies.

Good - easy to compare. Just not always sure I'm getting the best price

I'd like to be able to buy priority boarding tickets whenever I make a reservation. This isn't possible at this time. Also, I noticed that the seats available to reserve are only at the back area of the plane, but that's just me nitpicking. Still a good online booking service

We bought the tickets on the phone because some visa and passport issues, The travel agent said that there is no any problems, that he checked all requirements with Lufthansa and we can fly. We bought the tickets. My wife and 6 years old son were in the Montreal Airport on time 3 hrs prior the flight. And... They were rejected to be boarded because of the "Visa problems". When my wife called to Flighthub she been told that it her problem and they don't care, and she even can't get a refund. After 2 hrs of conversations Flighthub promised to refund with $300 penalty for each ticket. I was 2.5 hrs on the phone with the Flighthub to resolve the issue today. It is WORTH Travel company. Keep away. Keep away your money from Flighthub!

My wife booked a ticket on flight hub at 2:00 PM... and do to circumstance she had to cancel 8 hours later. Called customer service. It took 3 attempts. The first 2 I was disconnected after we went through all the steps... They put me on hold and while waiting the call was disconnected. The third attempt the agent came back on and said there would be significant penalties to cancel. When we explained we had paid an extra $19.99 for cancellation insurance the explanation was "the insurance covers the same date you purchase your ticket."... great, we purchased the ticket at 2:00PM... It is now 8 hours later... 10:00PM we get a full refund right?...,,,,,, WRONG... Because we live on the west coast... and it is now 1:00AM (the next day) in the eastern time zone the refund no longer is valid. So, we purchased cancellation insurance for a total 7 hours... Not for 1day (24 hours) as they imply when they are asking you to purchase the $19.99 cancellation insurance.
Having dealt with Expedia and Travelocity who don't mislead you we will never deal with Flighthub again...

Make sure you don't need to make changes to your original booking, it will cost you. $350! My booking was $500 and have recently run into some serious financial trouble. After being on hold for almost 2 hours (1 hour x 2 days) I was told "there is nothing we can do". Was able to switch my accommodations to be free - thankfully not booked through flighthub! - and not I'm stuck with these tickets. Thanks for having a good ethic business practice!

Customer service is terrible. The lady on the phone yelled at me when I was trying to explain that the ticket was for a child and the last name was spelt incorrect. When she wouldn't help me I asks to speak to supervisor and she continued to tell at me! I told her even if her supervisor couldn't help me I was making formal complaint about her because I have never been treated so badly by a customer service provider! As of this minute I have been on hold for 20 minutes waiting for supervisor, she keeps coming back saying they are busy and did I want to continue waiting? Yes I want to continue waiting! If you where an employee of mine your be fired on the spot for treating even my rudest customer in this manner and I wasn't even sure. She just couldn't help me so I asked for someone who could.

Absolute worst booking agency I have EVER dealt with. Stay away and save yourself HOURS and HOURS of being on hold. After booking a flight to Iceland and having to cancel it, they have refused to refund me, saying that they already did, which they have not. Now they are wanting my confidential credit card statements saying that I have to prove to them that I didn't receive for they say they have already credited me. I have filed a dispute claim with my reputable bank (they are excellent to deal with - RBC) so I'm hoping my money gets refunded soon.
STAY AWAY! DO NOT BOOK WITH THEM!

Flew back to good ol' Texas from Canada and oh my gosh, it is SO HOT! Anyway, thanks to this site for providing me with a ticket