FlighthubReviews 5,068

I wrote a review about Flighthub and received this email in reply: "We received your complaint and we want to explain that schedule changes are not in our control, airlines make flight changes and schedules and we have to coordinate with the customer and the airline the best option. If a schedule change is major (more than twelve hours of standby) the customer may request a refund but if the change is less try to give the best option, unfortunately the airline authorizing these changes and often takes more time we wanted. We want to remind that it is the airline that makes these changes and is on the client to accept or reject those changes, Flighthub is not obliged to make any compensation. We apologize for any inconvenience."
ONCE AGAIN... Flighthub is not listening! The cancellation of the flight, although inconvenient, is not the problem. It is the fact that their agents are NOT equipped to help the customers with the changes. When I called the airline, we had a new flight figured out within 10 minutes. It was the over 7 HOURS of dealing with Flighthub on the phone and trying to get them to understand which was the problem. It was them telling me that they had figured it out or promising to send emails and then lying to me which was the problem! They have a script to follow, but do not listen at all to their customers.
Please, don't use this company!

Great website, no hidden fees, always can find a good deal. Have used them twice now in the last couple months. Great service

I used Flighthub for the first time today. The website was easy to navigate and the flight options available are impressive. Booking was easy with no glitches. An immediate confirmation was sent by email.

I always shop around for the cheapest flights and I have used this website several times. It is very easy to use and easy to compare to other sites. They always send me email confirmations very quickly and even send out reminders. I highly recommend this site!

Q: I booked two tickets online with flighhub when I received confirmation I noticed a spelling mistake on the reservation. I have called to fix this and have had nothing but the run around. I called the airlines they were willing to fix the spelling mistake for free but weren't able to because of the way flighthub made the reservation. I have since called flighthub and they now want to charge me $75 dollars to fix a spelling mistake that was their mistake in the first place. The airlines clearly were willing to make the change for free. I worked in customer service for 10 years this seems a bit of a money grab to me. I fly on average 2 business trips a month and have never experienced this with any other reservation site.

PLEASE HELP

Long story short... after 3 phone calls (the last one was 49 minutes) and being given the runaround, I was offered a credit for two flights I had to cancel for medical reasons. My $159.86 credit was awesome... if not for having to pay $300 in change and rebooking fees for my "credited" flights!
Oh, was also told they contacted the airline to verify they could issue the credit... the airline has no record of any phone call from FlightHub!
This is my first booking with FlightHub (or any third party provider)... never, ever again!

I booked 4 flights with FlightHub back in April. Firstly, the price went up twice after receiving my email confirmation. The website still showed the lower price days later, but I was told that the prices were increasing.
Then in August, the airline cancelled the flight. I contacted FlightHub immediately. After being placed on hold repeatedly... for 3-5 minutes each time... I was on the phone for over 1 hour when I was told that they were able to confirm with the airline that the flights were cancelled. The cancellation was processed and my credit would take 6-8 weeks.
I decided to follow up after a couple of weeks and had to go through the whole process again. I was put on hold while they confirmed with the airline again! The cancellation had not been done, but I was assured it was now done and I could expect a credit within 6-8 weeks.
My husband followed up and nothing had been done. He went through the process again... and he was told 6-8 weeks. Each time, we were put on hold repeatedly, each time we were told it had been done, each time it turned out nothing had been done.
I received a voicemail to call FlightHub immediately regarding my cancellation. I called, there was no record of the call and my cancellation still had not been processed. I went through the process once more... an hour and a half on the phone... but this time, I received an email confirmation of the cancellation on September 28th. Clearly, nothing had been done prior to this.
I waited until October 24th to follow up on my credit. I was told it the cancellation had been done and I should received my credit by October 28th.
I called today as I still have not received my credit and I was told I should receive it by November 30th! I asked the representative how I could get my money back... I told her I had been assured repeatedly that it had been done. She just kept on repeating her script and then she hung up.
I am concerned that I will not receive my money back. I am out over $2100 and there is no one I can speak to.

Was my first time using flight hub. I found it easy and user friendly. I was able to find everything I was looking for in planning our trip. I would definitely recommend this website to a friend

As a new university grad frequent traveller, I've been booking with flight hub for 2 years now. I enjoy the fast and easy booking process as well as good prices that are very competitive.

I just spent a few minutes reading these recent reviews and, sadly, note that I just went through the exact same experience with Flighthub as has been described over and over again. Bought a round trip ticket from Calgary to New Orleans way back in August 2016.

Tonight is the night before my return flight and I couldn't seem to be able to check-in online. So, I call United Airlines, the airline I'm supposed to fly with tomorrow, to learn that my flight has been cancelled/modified and that no one from Flighthub called me to let me know to change/modify my booking (as they state they will do on their website)...

Long story short, after several hours on the phone and after ruining my last evening away, I came close to having to pay flight change fees in addition to $200 of fees for the difference in ticket prices, but the United agent I dealt agreed (out of mercy) to forgive the the cost of the difference in ticket price. The situation was very stressful and I am very disappointed in Flighthub... Sadly, prior to this, I had had good experiences with them, but never again will I go through this type of undue stress and additional cost.

I will never EVER book with Flighthub again! They cancelled my flight & I was not notified until I arrived at the airport, which is over an hour away. The only other flight they offered was a flight 2 days from my original departing date. I had to then rent a car & drive to my destination & lost my first night at the hotel. When I called to receive a refund I was on the phone with them for OVER 2 hours! They finally told me I would receive my refund in 6-8 weeks. After not receiving it 12 weeks later, they then told me it was processed but I would have to wait another 6-8 weeks! NEVER book with flight hub. Save yourself the time & dress. Just go with a more credible booking agent.

Flighthub is the biggest SCAM - stay away from them. I spent the WHOLE DAY trying to sort out an issue with tickets due to a flight change. I still don't have my flights. They are a disaster! Anyways, with all the extra fees they ask for, you end up paying more money for your tickets than with other suppliers. Sylvie

I'm using FlightHub since 3 years, what a satisfaction! Best service, reliable source, low price and more flexibilities for booking fares.
Thank you FlightHab, I recommend them for anyone.

Everything worked well, and when I had a problem with the 2 email addresses not matching, I called the toll free number and someone helped me quickly over the phone to make a simple adjustment so that it worked.

While other websites may be able to retrieve similar deals as flighthub, only flighthub is consistently one of the cheapest but also reliable and won't link to questionable external purchasing sites. The deals are always available as described, none of the disappointment of finding a good deal then the website telling you it is no longer found. Thanks!

I booked airline tickets for my daughter and granddaughter to fly home for Christmas. When speaking with the agent she was very difficult to understand and I had to ask her to repeat things several times. ( I have since discovered that their agents are working out of Manilla.) After a week we still hadn't received any information or tickets for the flights but I did get my credit card bill. I noticed that her name had been misspelled - instead of a "G" it was a "J". I immediately called Flighthub to report this and get it changed. A week later I am still fighting about this. I was told that I should have called within 24 hours of receiving the tickets via email. I told them that the email was never received sine my daughter's name is part of her email address and since it had been misspelled she never got any of the information from them. As of two minutes ago they told me that the name would be changed for free on both flights. We will find out if that is true when my daughter tries to get on the plane to come home for Christmas. Prior to that I was told it would cost me $150 to get it changed. This whole thing could have been avoided had they hired people who speak English clearly. All they had to do was listen to the recording of the original booking conversation to see that I had clearly spoken and spelled the name but their agent obviously misunderstood.

I have used Flighthub to book flights several times in the past. This is the first time I have had a horrendous time trying to get airline tickets. Next time I think I will go directly through the airlines.

Flighthub gets zero stars! Their transaction with me falls with the definition of fraud in the Criminal Code of Canada, to wit: 390. Fraud. "Every one who, by deceit, falsehood or other fraudulent means, whether or not it is a false pretence within the meaning of this Act, defrauds the public or any person, whether ascertained or not, of any property, money or valuable security or any service,. Is guilty of an indictable offense..."
A Flighthub agent told me was purchasing two return tickets from Toronto to Holguin, Cuba on Air Transat (outbound Dec. 30/16; return Jan 13/17) for C$904. When the e-ticket arrived it cited DIFFERENT DATES, AIRLINES AND PRICES: Cubana via Havana with stopover, outbound Dec 28; return Jan 11, for C$1319. Despite numerous calls with stonewalling agents I can get neither a refund nor a re-issue of the ticket based on what I was sold over the telephone, without incurring penalties ranging from $100 to $250 per person, despite the fact that this was 100 % Flighthub's error. My VISA card has been charged. I will report Flighthub to the Canadian Anti-Fraud Centre, and the police. Never use Flighthub.